aamirrao28 Posted July 6, 2021 Share Posted July 6, 2021 Hi, Hope you are doing great, 15 days ago my account was restricted, So 5 days ago I asked to the fiverr team to close my fiverr account. There was sunday when they asked me about the confirmation.I send a confirmation message for account deactivation ,but there is no reply till now today is Tuesday. I have attached file you can see there, I have created a new ticket because they not replying on previous ticket ,they are showing status solved with out deactivating my account and refer me on old ticket from where they are not replying Is there any solution ? Thanks for your valuable time Regards Aamir 3 1 Link to comment Share on other sites More sharing options...
theratypist Posted July 6, 2021 Share Posted July 6, 2021 Why do you want to delete your old account so you will make a new one? 4 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted July 6, 2021 Share Posted July 6, 2021 And what do you want to do with money in your account? What do you mean by “remove my funds”? 6 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 6, 2021 Share Posted July 6, 2021 48 minutes ago, theratypist said: Why do you want to delete your old account so you will make a new one? Because his account was restricted for probably breaking some rule. What I am reading into this here, is he thinks by asking customer support to deactivate his account, that he will have access to his funds before the typical 90 day period while the account is either deemed banned or can resume. My guess is, this one will just be off to make a new account in no time. And, probably break the same rules that got them in hot water to begin with. Dude, you are not going to get your $$$ from your earnings faster because you decide to close your account. Just saying... GG 7 Link to comment Share on other sites More sharing options...
maezma85 Posted July 6, 2021 Share Posted July 6, 2021 (edited) I'll tell you something that support told me when I had to close an old account of mine that I could no longer access because I didn't have a mobile phone. They told me that they cannot close the accounts, this must be done by the user. But since I couldn't enter because it asked me for the code of a cell phone that I no longer had, they gave me a link to my email so that I could change the password. And only then could I enter and close it. Obviously before sending me the link they asked me 550 questions LOL Edited July 6, 2021 by maezma85 4 Link to comment Share on other sites More sharing options...
maezma85 Posted July 6, 2021 Share Posted July 6, 2021 (edited) 8 minutes ago, genuineguidance said: Because his account was restricted for probably breaking some rule. What I am reading into this here, is he thinks by asking customer support to deactivate his account, that he will have access to his funds before the typical 90 day period while the account is either deemed banned or can resume. My guess is, this one will just be off to make a new account in no time. And, probably break the same rules that got them in hot water to begin with. Dude, you are not going to get your $$$ from your earnings faster because you decide to close your account. Just saying... GG Surely something of this happens that you say but it is not understood what he really wants to do. But Fiverr will not close his account unless for a valid reason and he will have to close it. Edited July 6, 2021 by maezma85 1 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 6, 2021 Share Posted July 6, 2021 4 minutes ago, maezma85 said: I'll tell you something that support told me when I had to close an old account of mine that I could no longer access because I didn't have a mobile phone. They told me that they cannot close the accounts, this must be done by the user. But since I couldn't enter because it asked me for the code of a cell phone that I no longer had, they gave me a link to my email so that I could change the password. And only then could I enter and close it. Obviously before sending me the link they asked me 550 questions LOL Nice story, but it doesn't apply to the OP. His account was restricted - and likely because he broke some rule. So, it isn't something that can be bypassed or fixed like you had done. You apparently did not break a rule - you just couldn't access your account due to another issue out of your control. Totally different scenarios. GG 3 Link to comment Share on other sites More sharing options...
maezma85 Posted July 6, 2021 Share Posted July 6, 2021 (edited) 5 minutes ago, genuineguidance said: Nice story, but it doesn't apply to the OP. His account was restricted - and likely because he broke some rule. So, it isn't something that can be bypassed or fixed like you had done. You apparently did not break a rule - you just couldn't access your account due to another issue out of your control. Totally different scenarios. GG Yes, my situation is that that account was very old and I could no longer access because my mobile had been stolen years ago but what I was trying to tell you is that despite there being nothing strange they informed me that they could not close the accounts, that only the user could do it. In other words, if they don't do it out of silly things, imagine if it's something serious. Also, that they close your ticket without answering is not a good sign, they have always been very kind to me in the support, they have never done something like that to me. Surely he must have done something serious. Edited July 6, 2021 by maezma85 3 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 6, 2021 Share Posted July 6, 2021 3 hours ago, maezma85 said: Surely he must have done something serious. Yes, they probably have. This is why their account is restricted and they cannot close it. They have to wait out the 90 days to get access to either: their account again; their money in their account or the answer that they broke some rule that forfeited it all. GG 3 Link to comment Share on other sites More sharing options...
sm_minnat Posted July 6, 2021 Share Posted July 6, 2021 A rule probably caused his account to be restricted. I interpret this to mean that he hopes that by deactivating his account, he will have access to his funds before the 90 day period during which the account either become banned or is allowed to resume. 2 Link to comment Share on other sites More sharing options...
thewritingbuff Posted July 6, 2021 Share Posted July 6, 2021 2 hours ago, sm_minnat said: A rule probably caused his account to be restricted. I interpret this to mean that he hopes that by deactivating his account, he will have access to his funds before the 90 day period during which the account either become banned or is allowed to resume. Thanks for copy pasting what @genuineguidance just said 3 Link to comment Share on other sites More sharing options...
visualstudios Posted July 6, 2021 Share Posted July 6, 2021 Meh. If somebody wants to deactivate an account, it should be allowed, immediately, on any platform. I don't see why everyone is attacking him. I open an account, I have the right to close it. It's not like Fiverr gains anything by keeping it open, or like having it open stops him from opening a new one under a new identity anyway. 1 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 7, 2021 Share Posted July 7, 2021 18 hours ago, sm_minnat said: A rule probably caused his account to be restricted. I interpret this to mean that he hopes that by deactivating his account, he will have access to his funds before the 90 day period during which the account either become banned or is allowed to resume. Why are you copying my posts? Get a life. Posting stuff here is not how you become a successful seller. The badges on the forum mean nothing. And before you say, "I didn't copy you"... yes, you did. Perhaps you snipped and clipped things and rearranged a tad to look like you wrote the post, but, those are not your words. They were mine. Lame. GG 6 Link to comment Share on other sites More sharing options...
sm_minnat Posted July 7, 2021 Share Posted July 7, 2021 i understand.. 2 hours ago, genuineguidance said: Why are you copying my posts? Get a life. Posting stuff here is not how you become a successful seller. The badges on the forum mean nothing. And before you say, "I didn't copy you"... yes, you did. Perhaps you snipped and clipped things and rearranged a tad to look like you wrote the post, but, those are not your words. They were mine. Lame. GG i understand ... It won't happen again Link to comment Share on other sites More sharing options...
godjudgesnotme Posted April 26, 2022 Share Posted April 26, 2022 The same thing is happening to me except that my account was not restricted and I don’t have any orders or funds in it. I deactivated my account then fiverr deleted it. A few days later this girl named Anastasia says they reactivated my account so they could make sure a message was deleted. I asked her to just delete my account. I go on fiverr to deactivate it again and it is not allowing me to do so. It’s super annoying. I created a new ticket but who knows what I can do if I can’t deactivate it on my end. I have lost all respect for Fiverr 1 Link to comment Share on other sites More sharing options...
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