maezma85 Posted July 5, 2021 Share Posted July 5, 2021 Hello everybody! Looking at the section of earnings for the month I have a question because I see the profit from the sales but not from the sales tips and I had never paid attention to this detail. Does tips not appear in the earnings for the month? Or is this a error that I should report to the support center? 1 Link to comment Share on other sites More sharing options...
theratypist Posted July 5, 2021 Share Posted July 5, 2021 That is interesting, I actually never paid attention to that. As long as you are getting the right amount cleared when needed I think that is fine. But it would be nice that it match with earnings for the month (just my opinion). You should share it to Customer Support! Please share if you do, I am interested in their response as well. 3 Link to comment Share on other sites More sharing options...
maezma85 Posted July 5, 2021 Author Share Posted July 5, 2021 (edited) 2 minutes ago, theratypist said: That is interesting, I actually never paid attention to that. As long as you are getting the right amount cleared when needed I think that is fine. But it would be nice that it match with earnings for the month (just my opinion). You should share it to Customer Support! Please share if you do, I am interested in their response as well. Ok I'll do it! I think exactly the same as you because if it is actually part of the earnings and they take part of the tips they should be listed in the earnings for the month. Edited July 5, 2021 by maezma85 1 Link to comment Share on other sites More sharing options...
maezma85 Posted July 5, 2021 Author Share Posted July 5, 2021 I already submitted a ticket. When they answer me I will place the answer here because it will surely be of use to everyone. Link to comment Share on other sites More sharing options...
maezma85 Posted July 5, 2021 Author Share Posted July 5, 2021 12 minutes ago, theratypist said: That is interesting, I actually never paid attention to that. As long as you are getting the right amount cleared when needed I think that is fine. But it would be nice that it match with earnings for the month (just my opinion). You should share it to Customer Support! Please share if you do, I am interested in their response as well. Without the need for the support center to answer me, I just saw that it is a BUG because tips do not appear in the "dashboard" section but it does appear in the "earnings" section and it also appears in the total earnings of all time. Link to comment Share on other sites More sharing options...
theratypist Posted July 5, 2021 Share Posted July 5, 2021 1 minute ago, maezma85 said: I just saw that it is a BUG because tips do not appear in the "dashboard" section Ahh, likely the code for that part probably didn't account for tips or something! Thank you. 1 Link to comment Share on other sites More sharing options...
maezma85 Posted July 5, 2021 Author Share Posted July 5, 2021 (edited) 23 minutes ago, theratypist said: Ahh, likely the code for that part probably didn't account for tips or something! Thank you. Yes, surely there is a BUG in that section that does not count the tips there but where it does matter. Anyway, I already reported it. Edited July 5, 2021 by maezma85 1 Link to comment Share on other sites More sharing options...
maezma85 Posted July 5, 2021 Author Share Posted July 5, 2021 11 hours ago, maezma85 said: Hello everybody! Looking at the section of earnings for the month I have a question because I see the profit from the sales but not from the sales tips and I had never paid attention to this detail. Does tips not appear in the earnings for the month? Or is this a error that I should report to the support center? I will copy here the answer of the support: Hi there Matias,Shawn here, hope you are well.Thank you for reaching out to me about this, I understand how it can cause concerns, however, there is no need to worry, please allow me to explain.The total earnings and pending clearances on your dashboard only show orders and not tips, it is not a bug, the system is simply designed that way.However you are right, you can see your tips in your earnings tab without any issues.Hope this information cleared any confusion, feel free to contact us again if you need any further assistance.Warm regards, 1 Link to comment Share on other sites More sharing options...
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