crownmediaa Posted June 30, 2021 Share Posted June 30, 2021 Anyone experienced similar issue? Just 58 USD amount left to be paid but this amount is not getting debited from payment clearance since a week. 6 3 Link to comment Share on other sites More sharing options...
highresstudios Posted June 30, 2021 Share Posted June 30, 2021 (edited) I believe clearance can take over a week. For example, on a project I recently completed Fiverr suggests that the payment will not be cleared for two weeks since the approval date. You should see a date next to the funds which say "clearing", this gives you a guide on when your earnings will be cleared. Edited June 30, 2021 by highresstudios Spelling 7 Link to comment Share on other sites More sharing options...
Lena Posted June 30, 2021 Share Posted June 30, 2021 Hello there. Thank you for contacting us for this issue. Rest assured that we are working hard to resolve it as soon as possible. In the meantime, please check out our Fiverr Help page regarding the Fiverr Cash Advance https://www.fiverr.com/support/articles/360017972518-Fiverr-Cash-Advance?segment=seller 4 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 1, 2021 Author Share Posted July 1, 2021 18 hours ago, highresstudios said: I believe clearance can take over a week. For example, on a project I recently completed Fiverr suggests that the payment will not be cleared for two weeks since the approval date. You should see a date next to the funds which say "clearing", this gives you a guide on when your earnings will be cleared. Yes but i gig early clearance for 3 transactions yet it did not add to fiverr cash advance balance 1 2 Link to comment Share on other sites More sharing options...
vovkaslovesnyy Posted July 1, 2021 Share Posted July 1, 2021 It happens once in a while, especially in the end of the month. Please wait a bit and it will start working properly soon. 8 Link to comment Share on other sites More sharing options...
heidelaz Posted July 2, 2021 Share Posted July 2, 2021 I am down to my last $0.60 and they're not getting it from my earnings. It's been 2 weeks and no update from CS team yet. I guess there's nothing we can do but wait. 2 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 3, 2021 Author Share Posted July 3, 2021 16 hours ago, heidelaz said: I am down to my last $0.60 and they're not getting it from my earnings. It's been 2 weeks and no update from CS team yet. I guess there's nothing we can do but wait. That is really strange, i am also waiting for update from customer care team. It took me around 3-4 follow ups to explain the exact issue but after that no revert from customer care. 1 Link to comment Share on other sites More sharing options...
jahid_dalim Posted July 4, 2021 Share Posted July 4, 2021 thank you 1 Link to comment Share on other sites More sharing options...
heidelaz Posted July 5, 2021 Share Posted July 5, 2021 (edited) @crownmediaa so, anything yet? Edited July 5, 2021 by heidelaz 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 6, 2021 Author Share Posted July 6, 2021 17 hours ago, heidelaz said: @crownmediaa so, anything yet? I opened forum to take update from you and saw your message 😄 2 Link to comment Share on other sites More sharing options...
heidelaz Posted July 9, 2021 Share Posted July 9, 2021 On 7/6/2021 at 3:24 PM, crownmediaa said: I opened forum to take update from you and saw your message 😄 Haha! It's been 3 weeks now, but no resolution yet. Keeping my fingers crossed it's gonna be any time soon. 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 9, 2021 Author Share Posted July 9, 2021 (edited) 33 minutes ago, heidelaz said: Haha! It's been 3 weeks now, but no resolution yet. Keeping my fingers crossed it's gonna be any time soon. Okay now i am sure they are aware of this issue 😄,i am waiting since 12 days far behind your waiting time. Edited July 9, 2021 by crownmediaa missed a point 1 Link to comment Share on other sites More sharing options...
heidelaz Posted July 10, 2021 Share Posted July 10, 2021 On 7/9/2021 at 3:48 PM, crownmediaa said: Okay now i am sure they are aware of this issue 😄,i am waiting since 12 days far behind your waiting time. They are, but I don't know what's taking them so long! The CS person I'm talking to said that another team is handling the cash advance feature, that's why they (CS) can't do anything about it. I told her she can probably follow up with that other team, but she didn't seem too keen about it. LOL! 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 11, 2021 Author Share Posted July 11, 2021 17 hours ago, heidelaz said: They are, but I don't know what's taking them so long! The CS person I'm talking to said that another team is handling the cash advance feature, that's why they (CS) can't do anything about it. I told her she can probably follow up with that other team, but she didn't seem too keen about it. LOL! I am also wondering why its taking too long 1 Link to comment Share on other sites More sharing options...
heidelaz Posted July 14, 2021 Share Posted July 14, 2021 On 7/11/2021 at 3:06 PM, crownmediaa said: I am also wondering why its taking too long Has yours been resolved? 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 14, 2021 Author Share Posted July 14, 2021 3 hours ago, heidelaz said: Has yours been resolved? Yes i got revert that i should take follow up every 7 days to make sure ticket is still open 😐 1 Link to comment Share on other sites More sharing options...
heidelaz Posted July 14, 2021 Share Posted July 14, 2021 8 hours ago, crownmediaa said: Yes i got revert that i should take follow up every 7 days to make sure ticket is still open 😐 I see.. so it means you're ticket is still open and they haven't resolved the issue yet? 2 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 14, 2021 Author Share Posted July 14, 2021 23 minutes ago, heidelaz said: I see.. so it means you're ticket is still open and they haven't resolved the issue yet? yes right 1 Link to comment Share on other sites More sharing options...
nickj2013 Posted July 15, 2021 Share Posted July 15, 2021 On 6/30/2021 at 5:17 AM, crownmediaa said: Anyone experienced similar issue? Just 58 USD amount left to be paid but this amount is not getting debited from payment clearance since a week. I had this issue back in May. I contacted CS and eventually, the final $2.78 was debited from my balance. 1 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 15, 2021 Author Share Posted July 15, 2021 2 minutes ago, nickj2013 said: I had this issue back in May. I contacted CS and eventually, the final $2.78 was debited from my balance. How long did customer care take to resolve this issue?Did you take " fiverr cash advance" again? 1 Link to comment Share on other sites More sharing options...
nickj2013 Posted July 15, 2021 Share Posted July 15, 2021 Just now, crownmediaa said: How long did customer care take to resolve this issue?Did you take " fiverr cash advance" again? It took awhile. I’d say a few weeks. I haven’t seen the cash advance option since then however. I think it’s having some kinks ironed out. 1 Link to comment Share on other sites More sharing options...
ashian_ashik Posted July 18, 2021 Share Posted July 18, 2021 On 7/15/2021 at 12:16 PM, crownmediaa said: How long did customer care take to resolve this issue?Did you take " fiverr cash advance" again? 1 Link to comment Share on other sites More sharing options...
heidelaz Posted July 21, 2021 Share Posted July 21, 2021 On 7/11/2021 at 3:06 PM, crownmediaa said: I am also wondering why its taking too long Hi, anything yet? Did you get any recent update from CS? 3 Link to comment Share on other sites More sharing options...
crownmediaa Posted July 21, 2021 Author Share Posted July 21, 2021 18 minutes ago, heidelaz said: Hi, anything yet? Did you get any recent update from CS? No update so far 🤨 2 Link to comment Share on other sites More sharing options...
heidelaz Posted August 6, 2021 Share Posted August 6, 2021 On 6/30/2021 at 6:04 PM, Lena said: Hello there. Thank you for contacting us for this issue. Rest assured that we are working hard to resolve it as soon as possible. In the meantime, please check out our Fiverr Help page regarding the Fiverr Cash Advance https://www.fiverr.com/support/articles/360017972518-Fiverr-Cash-Advance?segment=seller Hi, is there any update on this issue? Thanks! 2 Link to comment Share on other sites More sharing options...
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