Customer asks for more than agreed upon after I already put in the work - what to do?

[yugenus]

I got an order for simple programming assignment. I completed it and sent the delivery. Customer states their existing tests don't work with my code - not because of errors in my work, but because the tests make assumptions about class structure etc. we hadn't agreed upon. We hadn't agreed on any tests and they also didn't provide any and also couldn't provide me with the tests during revision so that I could offer to adjust my work to them. They have opened a dispute claiming my code doesn't work even though it evidently does. We could agree on a cancellation, but I already put in the work for the part we agreed upon and I'd like to get paid for that. How should I proceed? If I decline the cancellation, but we still don't agree, what are our options? Maybe someone with more experience can tell me if it's worth the effort or if I should just resign. I do feel treated unfairly though, and I'm afraid this may happen again, because customer's requirements for programming assignments are often incomplete.

[mariashtelle1]

Ok, you are in a pickle. 
first of all, you are not allowed to provide services to help with assignments, homework, tests etc. 
so by providing this service you broke fiver TOS and you priority right now should be keeping your account. Because if you are going to reach out to support you might loose your account or get a warning 

[yugenus]

I'm not "Offering to prepare academic works on behalf of Buyers" if that's what you are referring to - or rather, my interpretation of the TOS isn't that helping with assignments would constitute that - at least it's not clear/disputable. Also my Gig was approved so I guess it's fine?

My question is more generally what to do in such a situation, regardless of the Gig, since this can't be a rare situation.

[sajjid_khan]

Some buyer on fiverr is so bad.

 

[shadiya646]

5 minutes ago, sajjid_khan said:

Some buyer on fiverr is so bad.

Your words help the OP lot🙂

Edited June 27, 2021 by shadiya646

[vickiespencer]

2 hours ago, yugenus said:

Also my Gig was approved so I guess it's fine?

Do not count on that. Fiverr is so huge gig approval is often automatic and only when sellers get warning from Fiverr after their gig is up and selling do they find out their services are not approved. 

2 hours ago, yugenus said:

My question is more generally what to do in such a situation, regardless of the Gig, since this can't be a rare situation.

I would create a custom offer for the added work. 

[uk1000]

2 hours ago, yugenus said:

I'm not "Offering to prepare academic works on behalf of Buyers" if that's what you are referring to - or rather, my interpretation of the TOS isn't that helping with assignments would constitute that

Though you are offering to "solve your assignments and provide you with the results." and in the title, offering to complete their assignments. which I'm sure isn't allowed. It might be safer not to continue with that order (since you know it's taking part in someone's academic work they've been given to do). ie. maybe it might be safer to accept their cancellation request. Maybe then edit the gig to remove the "assignments" parts/anything to do with helping with academic work, or remove it if it would be safer (the URL can't be changed).

But I agree, in general (where there's no issue with the TOS) a custom offer could be used or a gig extra could be used on the existing order (with enough extra days specified in it).

Edited June 27, 2021 by uk1000

[risanzahamed]

3 hours ago, sajjid_khan said:

Some buyer on fiverr is so bad

Right  😂

[mariashtelle1]

11 hours ago, yugenus said:

I'm not "Offering to prepare academic works on behalf of Buyers" if that's what you are referring to - or rather, my interpretation of the TOS isn't that helping with assignments would constitute that - at least it's not clear/disputable. Also my Gig was approved so I guess it's fine?

My question is more generally what to do in such a situation, regardless of the Gig, since this can't be a rare situation.

It’s not about your interpretation but fiverr’s interpretation of their rules. We saw a lot of gigs like yours being removed from the platform. 
 

in terms of actions that you should take in this cases: they all different and depend on your situation. In your exact situation with a gig that violates TOS I would say that it’s safer to cancel your order and remove your gig before your client reaches out to support and fiverr noticing your gig. 

[yugenus]

Alright thanks for the input!

[goffer6575]

some buyer doing like that

[yugenus]

Sure enough, my account was disabled. Probably because my post got the attention of a moderator. Still, in this situation, I think a warning would have been better since the TOS are not clear for someone who is new to the platform (even if people here are saying they have seen a lot of similar gigs get disabled, how should I know that). There is also no process for objecting, even though I had around a dozen orders completed and all 5-star reviews.

With that being said, I wasn't really invested in fiverr much in the first place. I had other Gigs for programming work too and I don't really see Fiverr as being worth the hassle and overhead at least for my line of work. Customers expecting you to build lofty projects that would take a couple of days, then being shocked at having to pay more than 40$ happened all the time, yet you still have to put in the effort of reading their requests and making an offer. Way to inefficient, and I think that's just inherent to the core marketing of having a site called Fiverr that it attracts customers who have no concept of market prices for these things. Maybe my base assumptions here were wrong, but I couldn't see myself recommending Fiverr to a developer from a first world country even if they just want to make a little bit of money on the side.

[turjay]

22 hours ago, shadiya646 said:

Your words help the OP lot🙂

same 😕

[shafiqul77]

On 6/27/2021 at 9:38 AM, sajjid_khan said:

Some buyer on fiverr is so bad.

 

Yes it is right.