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Question
callyofficial
A buyer placed an order with me to edit 20 minutes of audio, but sent me 30 minutes. I responded a few hours ago saying...
Hi there, thanks for your order. I've noticed you placed an order for me to work on 20 minutes, but there is 30 minutes of audio here. Was I meant to leave out any of these files, or is there another reason for this? Just in case it was an oversight I've added an extra for you here for the additional 10 minutes. If there's anything you need to know or discuss please just let me know.
He paid extra for 24 hour delivery, there is less than 9 hours left to deliver and he's not been online since I sent the reply above. I've carried out the work on the full 30 minutes as I don't want him to respond late then not have time to do the work.
If I don't hear from him, what would you do? Cut the file down to the 20 minutes he paid for and deliver that, or deliver the full audio, despite him not paying? I don't really want deliver the shorter file to him, but at the same time it's work he hasn't paid for. I'd be grateful to hear your thoughts and suggestions.
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