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Some Concerns


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I just need some advice on something and desire to clarify some functions of this website since I am new. If I decide to cancel an order that I bought I will get a refund correct? 

Just as well I am not sure, but I have had some difficulties with communicating with a seller due to language complications. I'm not sure if I should just pull out because of this, we did at least work out what I was asking for and I believe we understand each other now. Yet it still just concerns me considering we have a hard time understanding each other. 

Any advice would be appreciated, Thank you.

Edited by localfool
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1 minute ago, localfool said:

If I decide to cancel an order that I bought I will get a refund correct? 

Yes, you will get a refund. It could be initiated by either you or the seller, but the other end has to accept the cancellation. Otherwise, Customer Support will have to intervene. 

3 minutes ago, localfool said:

we did at least work out what I was asking for.

Is this an ongoing order and the seller has already delivered the work? Did he fulfill the order according to your request? 

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Posted (edited)

It is an ongoing order the seller gave me a draft of the work didn't count it as a delivery. But what he gave me wasn't what I asked for in the slightest nor was it a product that was offered in the gig that I was ordering from. 

This mistake was purely due to the language barrier between us, but still it wasn't anything to do with the gig I was hiring them for. Nor would it have been worth the money I'm paying.

Edited by localfool
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1 minute ago, localfool said:

But what he gave me wasn't what I asked for in the slightest nor was it a product that was offered in the gig that I was ordering from.

Ahh I see, yes that could be a reason for cancellation. You should discuss it with him. 

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Alright, well we didn't discuss canceling yet more so I clarified my order with them. Their willing to work on it still, but I might want to cancel due to our difficulty understanding each other. 

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1 minute ago, kreativzak said:

Resolution Center does not do anything to cancel the order.

The Resolution Center is the very place where you initiate a cancellation. That's how you cancel an order, you go to the resolution center. 

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If you do cancel the order, be aware that the money is returned to your Fiverr balance, not to your card, PayPal etc.

While the language barrier is a problem, at least wait and let the seller deliver (via the deliver button, not through messages!) the actual order. If, at that time you are not happy, you can either ask for a revision (explain to them what is wrong - I know, you have probably tried this already) OR you can just go for the "kill switch" and ask for a cancellation based on whatever reasons you may have.

GG

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