Some Concerns

[localfool]

I just need some advice on something and desire to clarify some functions of this website since I am new. If I decide to cancel an order that I bought I will get a refund correct? 

Just as well I am not sure, but I have had some difficulties with communicating with a seller due to language complications. I'm not sure if I should just pull out because of this, we did at least work out what I was asking for and I believe we understand each other now. Yet it still just concerns me considering we have a hard time understanding each other. 

Any advice would be appreciated, Thank you.

Edited June 25, 2021 by localfool

[theratypist]

1 minute ago, localfool said:

If I decide to cancel an order that I bought I will get a refund correct? 

Yes, you will get a refund. It could be initiated by either you or the seller, but the other end has to accept the cancellation. Otherwise, Customer Support will have to intervene. 

3 minutes ago, localfool said:

we did at least work out what I was asking for.

Is this an ongoing order and the seller has already delivered the work? Did he fulfill the order according to your request? 

[localfool]

It is an ongoing order the seller gave me a draft of the work didn't count it as a delivery. But what he gave me wasn't what I asked for in the slightest nor was it a product that was offered in the gig that I was ordering from. 

This mistake was purely due to the language barrier between us, but still it wasn't anything to do with the gig I was hiring them for. Nor would it have been worth the money I'm paying.

Edited June 25, 2021 by localfool

[theratypist]

1 minute ago, localfool said:

But what he gave me wasn't what I asked for in the slightest nor was it a product that was offered in the gig that I was ordering from.

Ahh I see, yes that could be a reason for cancellation. You should discuss it with him. 

[localfool]

I did and I tried to make myself much more clear, I think they understand now but I am still worried.

[theratypist]

Just now, localfool said:

I did and I tried to make myself much more clear, I think they understand now but I am still worried.

Not to worry, if ever that doesn't work out well (hopefully it does). You can reach out to Customer Support --> https://www.fiverr.com/support_tickets/new

[localfool]

Okay thank you for your help. I hope so to!

[theratypist]

Here is the process in so far as to requesting for a cancellation for an order: https://www.fiverr.com/support/articles/360010452597-Using-the-Resolution-Center

(If that doesn't work out, that's when you reach out to Customer Support)

[localfool]

Alright, well we didn't discuss canceling yet more so I clarified my order with them. Their willing to work on it still, but I might want to cancel due to our difficulty understanding each other. 

[kreativzak]

I can input one point, the Resolution Center does not do anything to cancel the order. Either you or the seller will have to cancel the order. 

[theratypist]

1 minute ago, kreativzak said:

Resolution Center does not do anything to cancel the order.

The Resolution Center is the very place where you initiate a cancellation. That's how you cancel an order, you go to the resolution center. 

[jannatulamin]

 

• Fiverr
• Help center>Buyers>Payments>Withdrawals and Invoices>Payments
• u can check here for solutions.

[genuineguidance]

If you do cancel the order, be aware that the money is returned to your Fiverr balance, not to your card, PayPal etc.

While the language barrier is a problem, at least wait and let the seller deliver (via the deliver button, not through messages!) the actual order. If, at that time you are not happy, you can either ask for a revision (explain to them what is wrong - I know, you have probably tried this already) OR you can just go for the "kill switch" and ask for a cancellation based on whatever reasons you may have.

GG