Buyer cancelling an order after I've already completed the first draft?

[jk649029]

Hi there, 

I'm looking for some support/advice; I just spent a few hours working on a project for a buyer. The Buyer asked for quick turn around time and I delivered the first draft quickly; after the delivery of the first draft he is asking to cancel "for reasons he would rather not get into," what do I do in this circumstance? Any help is appreciated. Thanks!

[theratypist]

What is the project about? That sounds ridiculous, I would suspect he just wanted free work. You can battle it out with Customer Support if you want to justify that you did what was asked but if it's not too much I would just cancel the order and block the buyer.

[leannelrivers]

Refuse to cancel or speak to support about getting it cancelled without it lowering your completion rate. Just agreeing to cancel mutually will leave you with less than 100% for 2 months. "For reasons I'd rather he would rather not get into." isn't a valid reason. 

[coerdelion]

Never send drafts of anything without a watermark.

You can, if the work is for something online, make a google alert for the work.  If it appears online you can put in a dcma request to the website.  Remind the buyer that since they didn't pay for the work, they can't use it ... and you might mention the google alert thing ... politely ...

 

[jk649029]

Thanks for the reply, that bums me out. How do we ever keep doing this work, knowing buyers can back out after you've done all the work?

[jk649029]

It seems ridiculous that this should leave me with a lowered Completion Rate, I reached out to Customer Support to see what I can do. I'm just getting started on here and I'm feeling defeated. Thank you, everyone.

[helloscoopz]

My sugesstion would be to contact customer support about your concern because there is nothing you can do to refuse it if the buyer is asking for a cancellation.

But I need to clear one thing, If you used the delivery option to deliver your draft, that'd be a problem for you. because you are not allowed to use delivery feature to deliver partial work whatsoever. If you just sent it as a message in the order page or the chat, it would be fine.

[jk649029]

Thanks @helloscoopz it was just in the message/order page with a watermark. Appreciate the feedback!

[jk649029]

One more thing; buyer has said in a follow up message "cancel the order." Does he have to cancel it on his end or do I cancel it myself? I feel as though the cancellation should be on his side? I can't find what the process is. Thanks.

[helloscoopz]

3 minutes ago, jk649029 said:

One more thing; buyer has said in a follow up message "cancel the order." Does he have to cancel it on his end or do I cancel it myself? I feel as though the cancellation should be on his side? I can't find what the process is. Thanks.

They can ask for a cancellation and you have to accept it, or you can ask for cancellation and they have to accept it. Anyways It'll be a mutual cancellation unless the order gets cancelled by resolution center.

[krheate]

12 minutes ago, jk649029 said:

Does he have to cancel it on his end or do I cancel it myself?

The buyer has to make a cancellation request, and you'll have the option to either accept or decline the request. It has to be a mutual agreement to cancel, or if you contact CS, they can cancel it for you.

Sorry, ignore my post! I was still typing, so the post above mine never loaded in, and I just realized we wrote the same thing.

[jk649029]

Got it, thanks! @helloscoopz and @krheate total newbie over here.

[aminul_islam33]

I have faced the same situation many times.

[jk649029]

@aminul_islam33it's such a shame; I'm hoping Customer Support gets back to me soon. My completion rate now says 50%; terrible for gaining new buyers.

[tanveer1975]

i faced almost same thing.  i guess he was doing outsourcing.   he ask me to write a long story. i completed the task as per his instructions.
later the ask me for revision so many times.  Every time he take long time to reply (then i guess he deliver the order to the real buyer and later get more instructions).  after so many revisions, he suddenly cancel the order.  i Decline . he cancel 3 time, every time i declined.
later he cancelled  (i guess he get my work FREE and sell it to the buyer and earn from my hardworking).
THEN i contacted to customer support.  they are very cooperative, they gave guidelines and instructions. 

[aminul_islam33]

11 minutes ago, jk649029 said:

@aminul_islam33it's such a shame; I'm hoping Customer Support gets back to me soon. My completion rate now says 50%; terrible for gaining new buyers.

Yeah, If this project cancel from Fiverr support then it will not affect on order completion rate, but it will affect on your profile (Fiverr algorithm).

Best luck for next projects.

[jk649029]

@tanveer1975That's horrible! I'm so sorry that happened to you.

[wordpressweb7]

contact to customer support if you don,t want to lose rankings. ask them to cancel.

[gwyneth_galvin]

If you've already mutually cancelled, customer support won't be able to fix your completion rate. They can only help with that if you ask them to cancel on your behalf.

 

Sorry this happened to you. Sounds like the buyer was just trying to get some free work. 😞

[tanveer1975]

11 hours ago, tanveer1975 said:

i faced almost same thing.  i guess he was doing outsourcing.   he ask me to write a long story. i completed the task as per his instructions.
later the ask me for revision so many times.  Every time he take long time to reply (then i guess he deliver the order to the real buyer and later get more instructions).  after so many revisions, he suddenly cancel the order.  i Decline . he cancel 3 time, every time i declined.
later he cancelled  (i guess he get my work FREE and sell it to the buyer and earn from my hardworking).
THEN i contacted to customer support.  they are very cooperative, they gave guidelines and instructions. 

Thanks to customers support. they are very cooperative.  guide very well.

 

[aminurshawon]

On 6/24/2021 at 9:50 PM, theratypist said:

What is the project about? That sounds ridiculous, I would suspect he just wanted free work. You can battle it out with Customer Support if you want to justify that you did what was asked but if it's not too much I would just cancel the order and block the buyer.

I'm agree with @theratypist

[developeramanul]

I already face this problem two days ago. I had nothing to do. 😌