Byer not responding to cancelation

[aleksandra06]

I had a customer that placed an order without reading the description and it turns out that is not what he wanted, i sent him a cancelation resolution and he hasn't logged in since then, now i have 3 more hours before the order expiration time and I'm worried if my gig is going to be marked as late, is this going to affect my completion rate and is there a way to cancel even if he doesn't log in?

[frank_d]

Hey @aleksandra06

 

Sorry to hear about your predicament.

If the buyer comes online after the order’s timer has entered the “late” period, and accepts the cancellation request, then your order completion metric will take a hit, but your “on time” metric should not be affected.

Your only alternative is to open a ticket with CS and ask them to cancel the order for you.

Same result, less stress.

[aleksandra06]

@frank_d He actually logged in and accepted an hour before the order would be marked late, thank you for the answer, i appreciate it!

[helloscoopz]

I would recommend you to open a support ticket and to explain the situation. If all you're saying is exactly correct and the buyer ordered your gig by mistake, cs will cancel the order in a way that it will not affect your account. 

Good luck!