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Byer not responding to cancelation


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I had a customer that placed an order without reading the description and it turns out that is not what he wanted, i sent him a cancelation resolution and he hasn't logged in since then, now i have 3 more hours before the order expiration time and I'm worried if my gig is going to be marked as late, is this going to affect my completion rate and is there a way to cancel even if he doesn't log in?

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Hey @aleksandra06


Sorry to hear about your predicament.

If the buyer comes online after the order’s timer has entered the “late” period, and accepts the cancellation request, then your order completion metric will take a hit, but your “on time” metric should not be affected.

Your only alternative is to open a ticket with CS and ask them to cancel the order for you.

Same result, less stress.

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