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My withdrawal option is disabled Please Help Me

waqarahmed242

By waqarahmed242
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waqarahmed242 Rookie

waqarahmed242

Posted
Posted

Hi there,
I need your help, My withdrawal option is disabled.
I have contacted customer support.
Now I have received the first message from customer support (Your withdrawal access has been temporarily disabled because we detected an issue with orders. We recommend reviewing these orders to confirm the work was delivered properly.
Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved).

Second Conversation message received
(Glad to hear from you again!

I completely understand how important it is to receive your funds. Allow me to further clarify this for you.

I would point out that we are waiting for the buyer to confirm that the work has been done as requested. Once we receive that information, I can assist you further).

The third message received from customer support
(You are most welcome.

I will be keeping this ticket open for you so that you can easily update us in regards to the progress in communication with your buyer.

And in that way, you can easily reach out to us if it happens that they respond to you in the meantime).

But I have not received any message from my buyer. Now further what I do?
Please help me.

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theratypist Grand Master

theratypist

Posted
Posted

Hi there,

I need your help, My withdrawal option is disabled.

I have contacted customer support.

Now I have received the first message from customer support (Your withdrawal access has been temporarily disabled because we detected an issue with orders. We recommend reviewing these orders to confirm the work was delivered properly.

Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved).

Second Conversation message received

(Glad to hear from you again!

I completely understand how important it is to receive your funds. Allow me to further clarify this for you.

I would point out that we are waiting for the buyer to confirm that the work has been done as requested. Once we receive that information, I can assist you further).

The third message received from customer support

(You are most welcome.

I will be keeping this ticket open for you so that you can easily update us in regards to the progress in communication with your buyer.

And in that way, you can easily reach out to us if it happens that they respond to you in the meantime).

But I have not received any message from my buyer. Now further what I do?

Please help me.

But I have not received any message from my buyer. Now further what I do?

Do you have orders at the moment that are in revision or being disputed?

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theratypist Grand Master

theratypist

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@waqarahmed242 I think your buyer reported your cause of dissatisfaction with your service! so, Fiverr disabled your withdrawal option. I am not sure but you can do one thing that you can message the recent buyer to know if they reported you. and requested them to withdraw the report!

message the recent buyer to know if they reported you. and requested them to withdraw the report!

He wouldn’t know which buyer that potentially did that, and he might even end up asking the wrong buyer. I don’t think you should do that. Perhaps find out which orders have revisions or problems and try to address that instead.

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waqarahmed242 Rookie

waqarahmed242

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But I have not received any message from my buyer. Now further what I do?

Do you have orders at the moment that are in revision or being disputed?

My buyers are all satisfied with me, I have completed the revision and he completed my order but he didn’t give me a review, then he gave me second order of tips when I was delivered the file order is in 3 days auto-completed but he didn’t yet give me any response.

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waqarahmed242 Rookie

waqarahmed242

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message the recent buyer to know if they reported you. and requested them to withdraw the report!

He wouldn’t know which buyer that potentially did that, and he might even end up asking the wrong buyer. I don’t think you should do that. Perhaps find out which orders have revisions or problems and try to address that instead.

@theratypist Now what I do, Send the conversation screen to customer support?

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waqarahmed242 Rookie

waqarahmed242

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You should ask Customer Support which order is the problem

Customer support send me this message.

Hi Waqar,

I know how important it is to be able to withdraw your earnings. Let me check this for you.

Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.

Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals.

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theratypist Grand Master

theratypist

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Posted

Customer support send me this message.

Hi Waqar,

I know how important it is to be able to withdraw your earnings. Let me check this for you.

Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.

Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals.

There you go you have your answer, please remove or change to F******** the exact order numbers in the forum as those are considered confidential.

Review those orders and see what went wrong.

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waqarahmed242 Rookie

waqarahmed242

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Customer support send me this message.

Hi Waqar,

I know how important it is to be able to withdraw your earnings. Let me check this for you.

Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.

Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals.

I have already contacted to this buyer but he didn’t give me any response.

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nika_3dartist Collaborator

nika_3dartist

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When I told him that you did not give me review it, he told me I would give it later.

I don’t think the buyer not reviewing is an issue. I got some buyers who took the delivery, either closing the order manually or letting the order auto-complete, without leaving a single comment nor rating the experience. That never caused me any problem so far.

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