waqarahmed242 Posted June 15, 2021 Share Posted June 15, 2021 Hi there,I need your help, My withdrawal option is disabled.I have contacted customer support.Now I have received the first message from customer support (Your withdrawal access has been temporarily disabled because we detected an issue with orders. We recommend reviewing these orders to confirm the work was delivered properly.Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved).Second Conversation message received(Glad to hear from you again!I completely understand how important it is to receive your funds. Allow me to further clarify this for you.I would point out that we are waiting for the buyer to confirm that the work has been done as requested. Once we receive that information, I can assist you further).The third message received from customer support(You are most welcome.I will be keeping this ticket open for you so that you can easily update us in regards to the progress in communication with your buyer.And in that way, you can easily reach out to us if it happens that they respond to you in the meantime).But I have not received any message from my buyer. Now further what I do?Please help me. 6 Link to comment Share on other sites More sharing options...
theratypist Posted June 15, 2021 Share Posted June 15, 2021 Hi there,I need your help, My withdrawal option is disabled.I have contacted customer support.Now I have received the first message from customer support (Your withdrawal access has been temporarily disabled because we detected an issue with orders. We recommend reviewing these orders to confirm the work was delivered properly.Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved).Second Conversation message received(Glad to hear from you again!I completely understand how important it is to receive your funds. Allow me to further clarify this for you.I would point out that we are waiting for the buyer to confirm that the work has been done as requested. Once we receive that information, I can assist you further).The third message received from customer support(You are most welcome.I will be keeping this ticket open for you so that you can easily update us in regards to the progress in communication with your buyer.And in that way, you can easily reach out to us if it happens that they respond to you in the meantime).But I have not received any message from my buyer. Now further what I do?Please help me.But I have not received any message from my buyer. Now further what I do?Do you have orders at the moment that are in revision or being disputed? 5 Link to comment Share on other sites More sharing options...
asaduzzaman_786 Posted June 15, 2021 Share Posted June 15, 2021 @waqarahmed242 I think your buyer reported your cause of dissatisfaction with your service! so, Fiverr disabled your withdrawal option. I am not sure but you can do one thing that you can message the recent buyer to know if they reported you. and requested them to withdraw the report! 5 Link to comment Share on other sites More sharing options...
theratypist Posted June 15, 2021 Share Posted June 15, 2021 @waqarahmed242 I think your buyer reported your cause of dissatisfaction with your service! so, Fiverr disabled your withdrawal option. I am not sure but you can do one thing that you can message the recent buyer to know if they reported you. and requested them to withdraw the report!message the recent buyer to know if they reported you. and requested them to withdraw the report!He wouldn’t know which buyer that potentially did that, and he might even end up asking the wrong buyer. I don’t think you should do that. Perhaps find out which orders have revisions or problems and try to address that instead. 7 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 15, 2021 Author Share Posted June 15, 2021 But I have not received any message from my buyer. Now further what I do?Do you have orders at the moment that are in revision or being disputed?My buyers are all satisfied with me, I have completed the revision and he completed my order but he didn’t give me a review, then he gave me second order of tips when I was delivered the file order is in 3 days auto-completed but he didn’t yet give me any response. 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 15, 2021 Author Share Posted June 15, 2021 message the recent buyer to know if they reported you. and requested them to withdraw the report!He wouldn’t know which buyer that potentially did that, and he might even end up asking the wrong buyer. I don’t think you should do that. Perhaps find out which orders have revisions or problems and try to address that instead.@theratypist Now what I do, Send the conversation screen to customer support? 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 15, 2021 Author Share Posted June 15, 2021 @waqarahmed242 I think your buyer reported your cause of dissatisfaction with your service! so, Fiverr disabled your withdrawal option. I am not sure but you can do one thing that you can message the recent buyer to know if they reported you. and requested them to withdraw the report!He is not reported me. 4 Link to comment Share on other sites More sharing options...
theratypist Posted June 16, 2021 Share Posted June 16, 2021 @theratypist Now what I do, Send the conversation screen to customer support?You should ask Customer Support which order is the problem 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 You should ask Customer Support which order is the problemCustomer support send me this message.Hi Waqar,I know how important it is to be able to withdraw your earnings. Let me check this for you.Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals. 4 Link to comment Share on other sites More sharing options...
theratypist Posted June 16, 2021 Share Posted June 16, 2021 Customer support send me this message.Hi Waqar,I know how important it is to be able to withdraw your earnings. Let me check this for you.Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals.There you go you have your answer, please remove or change to F******** the exact order numbers in the forum as those are considered confidential.Review those orders and see what went wrong. 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 Customer support send me this message.Hi Waqar,I know how important it is to be able to withdraw your earnings. Let me check this for you.Your withdrawal access has been temporarily disabled because we detected an issue with orders FO384344F041& FO71CD07D2CC7. We recommend reviewing these orders to confirm the work was delivered properly.Once you have checked every inbox and order conversation and made sure that your buyers are all satisfied and any complaint and concern was resolved, let us know so we can review this case again and assist you further regarding your withdrawals.I have already contacted to this buyer but he didn’t give me any response. 4 Link to comment Share on other sites More sharing options...
theratypist Posted June 16, 2021 Share Posted June 16, 2021 I have already contacted to this buyer but he didn’t give me any response.Is the order marked as complete already or what did the buyer ask you to do? 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 Is the order marked as complete already or what did the buyer ask you to do?He completed complete the first order,but the second order auto completed. 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 Is the order marked as complete already or what did the buyer ask you to do?When I told him that you did not give me review it, he told me I would give it later. 4 Link to comment Share on other sites More sharing options...
asaduzzaman_786 Posted June 16, 2021 Share Posted June 16, 2021 When I told him that you did not give me review it, he told me I would give it later.@waqarahmed242 did you send a screenshot/image to prove that you deliver your work? if not, i think this the cause! then send an image to prove to deliver your order! hope you can solve your problem! 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 @waqarahmed242 did you send a screenshot/image to prove that you deliver your work? if not, i think this the cause! then send an image to prove to deliver your order! hope you can solve your problem!I have already sent the screen shot conversation. 4 Link to comment Share on other sites More sharing options...
asaduzzaman_786 Posted June 16, 2021 Share Posted June 16, 2021 I have already sent the screen shot conversation.send to the 2nd order! 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 send to the 2nd order!How is it I didn’t understand. 4 Link to comment Share on other sites More sharing options...
asaduzzaman_786 Posted June 16, 2021 Share Posted June 16, 2021 How is it I didn’t understand.hey I mean you should send a project screenshot when you delivered your order to the client! (2nd order) . Not the Fiverr support! 4 Link to comment Share on other sites More sharing options...
waqarahmed242 Posted June 16, 2021 Author Share Posted June 16, 2021 hey I mean you should send a project screenshot when you delivered your order to the client! (2nd order) . Not the Fiverr support!Okay Agian i send it. 4 Link to comment Share on other sites More sharing options...
nika_3dartist Posted June 16, 2021 Share Posted June 16, 2021 When I told him that you did not give me review it, he told me I would give it later.I don’t think the buyer not reviewing is an issue. I got some buyers who took the delivery, either closing the order manually or letting the order auto-complete, without leaving a single comment nor rating the experience. That never caused me any problem so far. 5 Link to comment Share on other sites More sharing options...
umerali764 Posted May 4, 2022 Share Posted May 4, 2022 Hi, What happened after you sent the ss of buyer not responding to the CS. Did they enabled your withdrawal option? after client didn't respond? 4 Link to comment Share on other sites More sharing options...
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