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Fiverr disable my account by mistake



I send a request to Fiverr that I don’t remember that which account I have in past on my number I want to deactivate that account, But Fiverr close my active account and say 2 accounts is not allowed.
But I said that I want to close un used account.
So, how to get my active account now please guide me I am in too much tention.

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