akshatjain5 Posted June 12, 2021 Share Posted June 12, 2021 I completed a order !The order was marked competed by buyer he done the review !And after 5-6 days he cancelled the order !And I don’t get any chance to stop it , any help? Please that’s too unfair how can someone cancel order after marking it as complete??Screenshot_2021-06-12-23-09-47-069_com.fiverr.fiverr1080×2340 162 KB 3 Link to comment Share on other sites More sharing options...
donnovan86 Posted June 12, 2021 Share Posted June 12, 2021 They went to Fiverr support and canceled it most likely.Yes, someone can go to customer support to cancel an order. And if Fiverr thinks the reason is valid, they will refund the buyer by canceling your order. Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 The buyer did a chargeback, his profile is not available anymore on the platform… Link to comment Share on other sites More sharing options...
shahariya_104 Posted June 12, 2021 Share Posted June 12, 2021 the buyer goes to the support to do this Link to comment Share on other sites More sharing options...
donnovan86 Posted June 12, 2021 Share Posted June 12, 2021 The buyer did a chargeback, his profile is not available anymore on the platform…The buyer did a chargeback, his profile is not available anymore on the platform…Ah, or that 🙂 1 Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 The buyer did a chargeback, his profile is not available anymore on the platform…Ah, or that 🙂Hehe! It could be a cancellation by Customer Support too, but usually cancellations by Customer Support will show as a notification “Fiverr Customer Support cancelled your order”. Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 Is there any way , i receive any help?Because I did what he requested and delivered the order as required .Can i contact customer support?If yes then how?Can someone please explain me?It’s cheating Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 They went to Fiverr support and canceled it most likely.Yes, someone can go to customer support to cancel an order. And if Fiverr thinks the reason is valid, they will refund the buyer by canceling your order.Can you help me how can i contact Fiverr customer support for this?It’s cheating Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 Is there any way , i receive any help?Because I did what he requested and delivered the order as required .Can i contact customer support?If yes then how?Can someone please explain me?It’s cheatingYes, you can talk to Customer Support → https://www.fiverr.com/support_tickets/newYou can read about Chargebacks and seller protection here: https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection 1 Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 Hehe! It could be a cancellation by Customer Support too, but usually cancellations by Customer Support will show as a notification “Fiverr Customer Support cancelled your order”.How to contact Fiverr for this?That’s totally fraud Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 Yes, you can talk to Customer Support → https://www.fiverr.com/support_tickets/newYou can read about Chargebacks and seller protection here: https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protectionCan you explain me the procedure?Please will be thankful Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 Can you explain me the procedure?Please will be thankfulThe procedure is you talk to Customer Support and explain to them what happened.And read about Chargebacks and Seller Protection → https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protection Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 The procedure is you talk to Customer Support and explain to them what happened.And read about Chargebacks and Seller Protection → https://www.fiverr.com/support/articles/360010978618-Chargebacks-and-seller-protectionThere is only 2 sub section in order issuewant to Cancel orderGeneral issueNo option for chargeback or something like this Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 There is only 2 sub section in order issuewant to Cancel orderGeneral issueNo option for chargeback or something like thisJust put it under General inquiries… 1 Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 Just put it under General inquiries…I’ve uploaded all the proofs that my order was perfect !Are there any chances that I’ll get my money back?Because what I’ve heard from my people is that Fiverr always take side of buyers no matter how many proofs you give Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 I’ve uploaded all the proofs that my order was perfect !Are there any chances that I’ll get my money back?Because what I’ve heard from my people is that Fiverr always take side of buyers no matter how many proofs you giveAs far as I know it will depend on how Customer Support handles it… There is a chance you will get your money back, there is a chance you won’t. Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 As far as I know it will depend on how Customer Support handles it… There is a chance you will get your money back, there is a chance you won’t.I received a mail from Fiverr !(Before contacting Fiverr customer care)Can anyone help me decode it?They said they have refunded it but , my Fiverr account will shows 1 cancelled order and cancelled amount .Screenshot_2021-06-13-00-16-57-129_com.google.android.gm1080×2340 183 KB 1 Link to comment Share on other sites More sharing options...
akshatjain5 Posted June 12, 2021 Author Share Posted June 12, 2021 As far as I know it will depend on how Customer Support handles it… There is a chance you will get your money back, there is a chance you won’t.I received a mail from Fiverr !Can you help me with this? 1 Link to comment Share on other sites More sharing options...
theratypist Posted June 12, 2021 Share Posted June 12, 2021 I received a mail from Fiverr !Can you help me with this?It says already what you should do. You can withdraw the funds from your account after a period of 7 days. I am not Fiverr staff so I can’t assist you on that, for clarification contact Customer Support.Here is an interesting read → Fiverr seller protection program doesn't work, 3644$ scammed by fraudulent buyer's chargeback - #49 by mateusbl 1 Link to comment Share on other sites More sharing options...
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