onthebitinc Posted June 8, 2021 Share Posted June 8, 2021 I have an app being developed and the seller has invoiced me at two separate times at 70% complete and 90% complete. Both of which i have promptly paid. Now, she is requesting payment for 100% complete but the project isn’t done. She’s also complaining that of the $750 (total project cost) she is only receiving $450 because Fiverr is taking a cut. She’s laying on a guilt trip. Also saying that the coding was more than expected (which I don’t feel is my issue). Last message was that she’s felling “demotivated”. I’m concerned that she’s not going to complete the job and that will leave me with an app I can’t use after spending a significant amount of money.Has anyone dealt with this and what was the outcome? 2 Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 Wait, what?Invoiced you two separate times at different percentages of supposed completion and wants a third payment for 100% completion?That’s not how Fiverr works at all.An order is placed for the full completion and delivery of what the gig promises. A seller might request gig extras in case the scope of the order is beyond what is entailed in the original gig, but sellers do not charge a buyer multiple times whenever they reach an arbitrary percentage of “completion,” and especially cannot hold ransom a delivery unless they are paid once again.Hmm. Is this order perhaps a milestone order by any chance?Contact CS and thoroughly document and detail the situation and try to get this order cancelled and your money back. This seller seems to be a shyster. A seller telling a buyer that they are becoming “demotivated” and guilt tripping a buyer about Fiverr taking it’s 20% cut are ridiculous blaring warning signs that the person is a fraud. 6 Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 Wait, what?Invoiced you two separate times at different percentages of supposed completion and wants a third payment for 100% completion?That’s not how Fiverr works at all.An order is placed for the full completion and delivery of what the gig promises. A seller might request gig extras in case the scope of the order is beyond what is entailed in the original gig, but sellers do not charge a buyer multiple times whenever they reach an arbitrary percentage of “completion,” and especially cannot hold ransom a delivery unless they are paid once again.Hmm. Is this order perhaps a milestone order by any chance?Contact CS and thoroughly document and detail the situation and try to get this order cancelled and your money back. This seller seems to be a shyster. A seller telling a buyer that they are becoming “demotivated” and guilt tripping a buyer about Fiverr taking it’s 20% cut are ridiculous blaring warning signs that the person is a fraud.I guess you can tell I’m new to Fiverr. She said that she does 25% of the work and asks for payment, then the next 25%of the work… so on until complete. I thought this was acceptable. She had excellent reviews so I thought it was legit.I guess I’ll have to contact CS and see what can be done. If she completes the order then I guess its ok but she has had some technical issues and complains about how much coding is required. I thought that was obvious. Link to comment Share on other sites More sharing options...
pejkowsky Posted June 8, 2021 Share Posted June 8, 2021 Did you perhaps use the milestones type of a gig?In any case, to me it smells 🐟-y… Definitely, this is something that CS should help you out with. Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 Did you perhaps use the milestones type of a gig?In any case, to me it smells 🐟-y… Definitely, this is something that CS should help you out with.There was no “order” per say. Just explained what I needed done and she said “yes, I can do that” and then she said she would complete the work in “phases” of 25% complete. Then the first invoice was 70%. Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 There was no “order” per say. Just explained what I needed done and she said “yes, I can do that” and then she said she would complete the work in “phases” of 25% complete. Then the first invoice was 70%.Ohh boy. 😬Err, no order? An “invoice?”How exactly did you pay the seller might I ask? 1 Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 Ohh boy. 😬Err, no order? An “invoice?”How exactly did you pay the seller might I ask?She just sent me a Fiverr invoice. both times they were more than expected. Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 She just sent me a Fiverr invoice. both times they were more than expected.An invoice?Do you mean a custom offer? And if so, did you accept both offers and now have 2 active orders? Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 An invoice?Do you mean a custom offer? And if so, did you accept both offers and now have 2 active orders?I paid two invoices one for 70% complete and one for 90% complete (20% more). First one $525 usd and the second one was supposed to be $150 but there was more tacked on and I just paid it because it was only $10 more. Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 An invoice?Do you mean a custom offer? And if so, did you accept both offers and now have 2 active orders?Yes, I guess it was a custom offer. Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 An invoice?Do you mean a custom offer? And if so, did you accept both offers and now have 2 active orders?Image 2021-06-08 at 4.55 PM727×80 12.1 KBI have no order. Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 Yes, I guess it was a custom offer.Contact CS, refer to the order number, and describe to them in detail the ridiculous things this seller is doing and try your darndest to get this order cancelled.-Ah geez. Have you actually PAID this person through a 3rd party means outside Fiverr? Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 Contact CS, refer to the order number, and describe to them in detail the ridiculous things this seller is doing and try your darndest to get this order cancelled.-Ah geez. Have you actually PAID this person through a 3rd party means outside Fiverr?Ok, I’ll follow up with them. I’m imagining they can look at the chat inbox to see the history? Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 Contact CS, refer to the order number, and describe to them in detail the ridiculous things this seller is doing and try your darndest to get this order cancelled.-Ah geez. Have you actually PAID this person through a 3rd party means outside Fiverr?No, I paid through Fiverr and PayPal Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 No, I paid through Fiverr and PayPalI am so confused. Second time today…So, you don’t have an active order on Fiverr but you paid the person through Paypal? 2 Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 I am so confused. Second time today…So, you don’t have an active order on Fiverr but you paid the person through Paypal?She sends this and because its done the order is created and complete right away. Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 She sends this and because its done the order is created and complete right away.This is just ridiculous.Report the d*** seller, try to get your money back, and if you paid anything via Paypal, try to cancel any of those as well. 1 Link to comment Share on other sites More sharing options...
onthebitinc Posted June 8, 2021 Author Share Posted June 8, 2021 She sends this and because its done the order is created and complete right away.Ok, I’ll contact CS right away.Thank you for guiding me through this. I’ve never used Fiverr before so this is not a great experience. 1 Link to comment Share on other sites More sharing options...
enunciator Posted June 8, 2021 Share Posted June 8, 2021 This is the first time I’ve heard of a buyer accepting orders for 90% of a project. 😬I know milestones is a thing, but this is definitely not a milestone order. Link to comment Share on other sites More sharing options...
barrisam Posted June 8, 2021 Share Posted June 8, 2021 She should have put this in a milestone, that way she doesn’t lose everything.Anyway, i think she played on your naivety because payments are not made per 25% completion, 90% completion and 100% completion on regular orders or custom offers. Link to comment Share on other sites More sharing options...
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