Account Restricted - Can't Contact buyer

[cyberlancer123]

My account was recently restricted because I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

I currently have an active order and the buyer wants me to keep them updated every couple of days. I assumed that after my account was restricted, I would still be able to contact the buyer while the order was still active but I’m completely unable to contact them. I’m afraid that the buyer will think I have ditched the order when they don’t they receive any messages from me.

Is there any way I can resolve this problem or at least let the buyer know what has happened? The buyer is knew to Fiverr so I’d like to assure them that nothing is wrong and that I’ll still submit the order on time.

[theratypist]

What does your dashboard look like when you’re in the website?

It says here you can still complete ongoing orders but not communicate in the inbox. → https://www.fiverr.com/support/articles/360014585217-Why-was-my-account-disabled?segment=seller

Restriction - means the account is partially disabled. The customer, either buyer or seller, can access the account, withdraw funds, complete ongoing orders, and review their order history. They cannot place or receive new orders, nor can they communicate with other customers through inbox messages. Seller’s Gigs will not show on the marketplace, and buyers will not be able to place new orders.

Once an account is temporarily disabled, the customer will need to wait for the trial period which can take upwards of 90 days to be completed to know if their account will be restored or permanently disabled.

Note: Customer Support cannot influence the result of this review, nor can they update the user on the review’s end date.

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You can talk to Customer Support though if you have further concerns → https://www.fiverr.com/support_tickets/new

[cyberlancer123]

What does your dashboard look like when you’re in the website?

It says here you can still complete ongoing orders but not communicate in the inbox. → https://www.fiverr.com/support/articles/360014585217-Why-was-my-account-disabled?segment=seller

Restriction - means the account is partially disabled. The customer, either buyer or seller, can access the account, withdraw funds, complete ongoing orders, and review their order history. They cannot place or receive new orders, nor can they communicate with other customers through inbox messages. Seller’s Gigs will not show on the marketplace, and buyers will not be able to place new orders.

Once an account is temporarily disabled, the customer will need to wait for the trial period which can take upwards of 90 days to be completed to know if their account will be restored or permanently disabled.

Note: Customer Support cannot influence the result of this review, nor can they update the user on the review’s end date.

---

You can talk to Customer Support though if you have further concerns → https://www.fiverr.com/support_tickets/new

My dashboard looks exactly the same as it always does except for a red bar at the top of the screen which says “Your account is temporarily disabled. Please check the email we sent you explaining what happened.”

Here is the email:

Capture516×582 12.5 KB

As you can see on the image, the email clearly states that I can “communicate with your buyers with whom you have an active order”. Yet I cannot message the buyer in any way.

[theratypist]

My dashboard looks exactly the same as it always does except for a red bar at the top of the screen which says “Your account is temporarily disabled. Please check the email we sent you explaining what happened.”

Here is the email:

Capture516×582 12.5 KB

As you can see on the image, the email clearly states that I can “communicate with your buyers with whom you have an active order”. Yet I cannot message the buyer in any way.

I see, have you tried looking in the “order page” – there is a communication function there.

Based on the link I shared earlier above, it says about not being able to communicate through inbox messages. But since you are able to complete ongoing orders, likely your order page is still active and you can communicate with the buyer there.

[cyberlancer123]

I see, have you tried looking in the “order page” – there is a communication function there.

Based on the link I shared earlier above, it says about not being able to communicate through inbox messages. But since you are able to complete ongoing orders, likely your order page is still active and you can communicate with the buyer there.

Okay, thanks for your help. I was able to find a way to communicate through the order page. It was hidden behind a button which I thought was unrelated. I’ve attached an image in case anyone else has problems finding it.

image883×430 30.1 KB

[theratypist]

Okay, thanks for your help. I was able to find a way to communicate through the order page. It was hidden behind a button which I thought was unrelated. I’ve attached an image in case anyone else has problems finding it.

image883×430 30.1 KB

Great! Hope everything gets sorted with your account so you can get back to business in due time!

[bigrose21]

My account was recently restricted because I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

I currently have an active order and the buyer wants me to keep them updated every couple of days. I assumed that after my account was restricted, I would still be able to contact the buyer while the order was still active but I’m completely unable to contact them. I’m afraid that the buyer will think I have ditched the order when they don’t they receive any messages from me.

Is there any way I can resolve this problem or at least let the buyer know what has happened? The buyer is knew to Fiverr so I’d like to assure them that nothing is wrong and that I’ll still submit the order on time.

Sorry that happened to you. What you need to do is contact Help & Support. Simply scroll down to the very bottom of your Fiverr page, and let Customer Service know your situation/problem. They will help you.

[mariashtelle1]

Sorry that happened to you. What you need to do is contact Help & Support. Simply scroll down to the very bottom of your Fiverr page, and let Customer Service know your situation/problem. They will help you.

What you need to do is contact Help & Support.

Why? You can see from above messages that problem was already resolved

[enunciator]

My account was recently restricted because I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

I currently have an active order and the buyer wants me to keep them updated every couple of days. I assumed that after my account was restricted, I would still be able to contact the buyer while the order was still active but I’m completely unable to contact them. I’m afraid that the buyer will think I have ditched the order when they don’t they receive any messages from me.

Is there any way I can resolve this problem or at least let the buyer know what has happened? The buyer is knew to Fiverr so I’d like to assure them that nothing is wrong and that I’ll still submit the order on time.

I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

Mr. Cyberlancer appears to be quite young. IMO (and Fiverr’s it seems), freelancing can wait, and having a valid state/national ID is a necessary prerequisite for a lot of things.

[cyberlancer123]

I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

Mr. Cyberlancer appears to be quite young. IMO (and Fiverr’s it seems), freelancing can wait, and having a valid state/national ID is a necessary prerequisite for a lot of things.

I’m old enough to have an ID. Applying for one just takes a while. I’m not sure what you are trying to say here. The whole point of this post was that I couldn’t wait because I still had an active order.

[genuineguidance]

I have not verified my identity and I’m not in a position where I can provide any form of ID at the moment.

Mr. Cyberlancer appears to be quite young. IMO (and Fiverr’s it seems), freelancing can wait, and having a valid state/national ID is a necessary prerequisite for a lot of things.

Mr. Cyberlancer appears to be quite young. IMO

I think you can sell Gigs here at 13!!! And he does appear to be at least 13 if not older.

Where are you from @cyberlancer123? Getting an ID shouldn’t be all that difficult. If you are under 18 or whatever the legal age is where you are - maybe let your parents know what you are doing and have them help you so you can continue to earn here.

Good luck!

GG

[enunciator]

I’m old enough to have an ID. Applying for one just takes a while. I’m not sure what you are trying to say here. The whole point of this post was that I couldn’t wait because I still had an active order.

I’m trying to say that you kinda put the cart before the horse.

You created an account on Fiverr and received an order before being able to properly verify your account which requires some form of government issued ID.

[genuineguidance]

I’m trying to say that you kinda put the cart before the horse.

You created an account on Fiverr and received an order before being able to properly verify your account which requires some form of government issued ID.

I wonder though, if he was not aware of that.

Hopefully, he can get his parents to help him out getting a passport or ID of some kind if he wants to keep selling here.

GG

[cyberlancer123]

I wonder though, if he was not aware of that.

Hopefully, he can get his parents to help him out getting a passport or ID of some kind if he wants to keep selling here.

GG

look, this is kind of getting off topic here. I am 18 years old and I know how to apply for ID. The issue has been sorted and I don’t need any further guidance but I appreciate the concern.

[cyberlancer123]

I’m trying to say that you kinda put the cart before the horse.

You created an account on Fiverr and received an order before being able to properly verify your account which requires some form of government issued ID.

To be honest, I didn’t know that I had to prove my identity at first. It was only when I received the email that I realised that I’d need an ID. I’m in the process of applying for one. This is starting to get a bit off topic but thanks for the concern.

[enunciator]

To be honest, I didn’t know that I had to prove my identity at first. It was only when I received the email that I realised that I’d need an ID. I’m in the process of applying for one. This is starting to get a bit off topic but thanks for the concern.

No worries.

Fiverr (likely for tax and legal purposes) cannot have unknown people selling on their platform and require a form of ID verification from everyone starting off within an alotted period of time before restricting their accounts, like yours in this case.

Good luck with your (hopefully verified) account in the future!