Order completion rate affected by one wrong buyer order

[josh_oh]

Hello. I am relatively new seller currently >10 orders and climbing up.

Today someone reached out and placed an order first but apparently it’s not what I do at all, so I explained that to the client and he cancelled the order. But then I notice that my order completion rate go t affected and the rate dropped even though I didn’t do anything wrong. Is this something I should be concerned about as a seller?

[ligiacarvalho]

I think this can help you :point_down:t2:

Fiverr.com

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[krheate]

Yep, unfortunately, this this has happened many times on Fiverr. Buyers place orders without reading the gig description, and then you have to cancel the order.

I would suggest reaching out to CS in the future so that they can cancel the order without affecting your order completion rate!

As for now, I wouldn’t worry too much (unless your order completion rate in under 90%), because this cancellation will only affect your stats for 60 days.

[bestwriter340]

Reach customer support, explai how it happed, they will look ito it. Let CS kow what the customer ordered is ot your service. They will help you