scriptrod Posted June 6, 2021 Share Posted June 6, 2021 How can I contact support without going through a gig order? The support tab offers no direct contact for support. 1 Link to comment Share on other sites More sharing options...
uk1000 Posted June 6, 2021 Share Posted June 6, 2021 You can just pick the nearest category in the support ticket to the issue you’re having. There might not be the exact one to choose from. At https://www.fiverr.com/support_tickets/newOr you can contact support@fiverr.com 1 Link to comment Share on other sites More sharing options...
vickiespencer Posted June 6, 2021 Share Posted June 6, 2021 How can I contact support without going through a gig order? The support tab offers no direct contact for support.The support tab offers no direct contact for support.It does, but Fiverr makes you hunt around for it a bit. It is at the bottom of the page that comes up when you click on your profile image and then click on help and support. After the Fiverr Help Center page opens scroll to the bottom and the click on View All Topics the page gets longer and at the bottom is the link to customer support. 2 Link to comment Share on other sites More sharing options...
maezma85 Posted June 6, 2021 Share Posted June 6, 2021 Hi! Yes, it exists. You have the option at the bottom of the page in the help section. Link to comment Share on other sites More sharing options...
scriptrod Posted June 6, 2021 Author Share Posted June 6, 2021 Hi! Yes, it exists. You have the option at the bottom of the page in the help section.Thank you, Sir!I had to click on all options to get a submit a request button. Appreciate your help. My response time keeps inching down and I know I’m responding to all messages within an hour, more like 30 minutes. Sometimes I use my iPhone app which only allows the message tool… apparently I can’t reply to the order on the app. Any advice?Rod Link to comment Share on other sites More sharing options...
bintzia Posted June 6, 2021 Share Posted June 6, 2021 The support tab offers no direct contact for support.It does, but Fiverr makes you hunt around for it a bit. It is at the bottom of the page that comes up when you click on your profile image and then click on help and support. After the Fiverr Help Center page opens scroll to the bottom and the click on View All Topics the page gets longer and at the bottom is the link to customer support.😱 That is one long process!I thought Payoneer had hidden its support button but Fiverr has won. 1 Link to comment Share on other sites More sharing options...
scriptrod Posted June 6, 2021 Author Share Posted June 6, 2021 😱 That is one long process!I thought Payoneer had hidden its support button but Fiverr has won.Absolutely! It’s almost impossible to get help if not related to an order.Rod Link to comment Share on other sites More sharing options...
scriptrod Posted June 7, 2021 Author Share Posted June 7, 2021 The support tab offers no direct contact for support.It does, but Fiverr makes you hunt around for it a bit. It is at the bottom of the page that comes up when you click on your profile image and then click on help and support. After the Fiverr Help Center page opens scroll to the bottom and the click on View All Topics the page gets longer and at the bottom is the link to customer support.Brilliant! Thank you, Vickie!Rod 2 Link to comment Share on other sites More sharing options...
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© Fiverr International Ltd. 2023
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