Jump to content

If the buyer wants to talk face to face or directly


Recommended Posts

Hello Fiverr community :smiling_face_with_three_hearts:

How do you speak when the buyer wants to talk face to face or directly?
In many cases, the buyer wants to speak directly. What do I do then?

  • Like 7
Link to comment
Share on other sites

If the client is a Fiverr Business client there is a video option button in the chat. Otherwise if the client is not Fiverr Business, you will have to talk to Customer Support for permission to use an external mode of communication. Also I assume what you mean by face-to-face is online video because face-to-face technically means physically together.

  • Like 6
Link to comment
Share on other sites

If the buyer is a business user, you will have inbuilt feature to have a video chat. If the work you do does require having an external communication (online class or something), you need to mention that in the gig descriptions and should take those contact information in the gig requirement questions.

Except of those cases, Fiverr does not allow users to communicate off of the platform. Be cautious, you may get banned.

  • Like 3
Link to comment
Share on other sites

If the client is a Fiverr Business client there is a video option button in the chat. Otherwise if the client is not Fiverr Business, you will have to talk to Customer Support for permission to use an external mode of communication. Also I assume what you mean by face-to-face is online video because face-to-face technically means physically together.

@theratypist yeah, you are right that’s what I meant. I know Fiverr add a video option in the chat but in many countries and regions, it not yet been added. AS for my country; I can talk to my old buyer on video. But not with newcomers.

  • Like 1
Link to comment
Share on other sites

@theratypist yeah, you are right that’s what I meant. I know Fiverr add a video option in the chat but in many countries and regions, it not yet been added. AS for my country; I can talk to my old buyer on video. But not with newcomers.

I don’t think its based on country. Its based on if their account is a Fiverr Business account. If you see a small letter B in blue beside their name in chat then that is the kind of account you can talk to through video.

  • Like 1
Link to comment
Share on other sites

I don’t think its based on country. Its based on if their account is a Fiverr Business account. If you see a small letter B in blue beside their name in chat then that is the kind of account you can talk to through video.

@theratypist oh I understand. thank you very much for your good advice?

Link to comment
Share on other sites

If the buyer is a business user, you will have inbuilt feature to have a video chat. If the work you do does require having an external communication (online class or something), you need to mention that in the gig descriptions and should take those contact information in the gig requirement questions.

Except of those cases, Fiverr does not allow users to communicate off of the platform. Be cautious, you may get banned.

@helloscoopz Thank you very much kindly reply. I don’t know a business user Fiverr gives the inbuilt feature to video. I found out from you. Thank you very much. 😍

Link to comment
Share on other sites

@theratypist yeah, you are right that’s what I meant. I know Fiverr add a video option in the chat but in many countries and regions, it not yet been added. AS for my country; I can talk to my old buyer on video. But not with newcomers.

no bro , keep going to you target ✌️

  • Like 1
Link to comment
Share on other sites

I had a similar need in the past, asked fiverr about it. There werent any built in chat that time.

Here is the answer:

Carina October 08, 2020 17:07

Hi there,

We appreciate your patience as it has taken a while for us to respond. My name is Carina and I will be glad to help.

As you know, it is against our Terms of Services to provide or request contact information from other Fiverr users.

If the buyer’s personal contact information is necessary for you to complete your Gig (such as a ■■■■■ Gig), please mention this in your Gig description, and in your order requirements. Once it is approved, please advise your buyers to only submit the required information, and to only send this information via the order page.

  • Like 1
Link to comment
Share on other sites

I had a similar need in the past, asked fiverr about it. There werent any built in chat that time.

Here is the answer:

Carina October 08, 2020 17:07

Hi there,

We appreciate your patience as it has taken a while for us to respond. My name is Carina and I will be glad to help.

As you know, it is against our Terms of Services to provide or request contact information from other Fiverr users.

If the buyer’s personal contact information is necessary for you to complete your Gig (such as a ■■■■■ Gig), please mention this in your Gig description, and in your order requirements. Once it is approved, please advise your buyers to only submit the required information, and to only send this information via the order page.

@ozan_erdi Thank you very much. I am to grateful to you for your help :smiling_face_with_three_hearts:

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...