My entire PC has been hacked and can't change my password

[matrivgraphics]

I am facing a big problem right now. My entire PC has been hacked by someone. It encrypted my whole PC documents and ask 980$ to revail the whole. I can not even reinstall my windows.

Now I have logged out my email account and the drive and cannot login from PC. I am now in mobile phone and noticed that somehow they can enter my email that I have got a security message from there.

I have changed my password there. But cannot change fiver password through mobile phone. 😔

[imagination7413]

That sounds like a malware virus. ‘Locking’ or ‘encrypting’ someone’s computer is a common hostile scam.

MalwareTips Blogs

Remove "Your Files Are Encrypted" ransomware (Virus Removal Guide)

This guide teaches you how to remove "YOUR FILES ARE ENCRYPTED" ransomware for free by following easy step-by-step instructions.

[matrivgraphics]

That sounds like a malware virus. ‘Locking’ or ‘encrypting’ someone’s computer is a common hostile scam.

MalwareTips Blogs

Remove "Your Files Are Encrypted" ransomware (Virus Removal Guide)

This guide teaches you how to remove "YOUR FILES ARE ENCRYPTED" ransomware for free by following easy step-by-step instructions.

Many thanks for your suggestions. But I have formatted my whole PC. I thought it would be a solution. Only I am concerning about the fiver account.

[imagination7413]

The steps here don’t work? https://www.fiverr.com/support/articles/360010239658-Password-Security-Question-and-Two-Factor-Authentication

[matrivgraphics]

The steps here don’t work? https://www.fiverr.com/support/articles/360010239658-Password-Security-Question-and-Two-Factor-Authentication

I am sorry, not in mobile phone

[imagination7413]

Have you already reached out to support?

[matrivgraphics]

Have you already reached out to support?

No I don’t. Actually I don’t know what to do.

[imagination7413]

https://www.fiverr.com/support_tickets/new or support@fiverr.com

[helloscoopz]

Seems like a ransomware. You should be able to format your PC and reinstall the windows, there is no malware that can prevent a victim from doing so, but you will loose your personal files anyways on a ransomware if you don’t agree to pay.

That’s aside, you can change your password on mobile. Just go to www.fiverr.com on mobile browser and enable the desktop mode by closing the banner you get asking to install the app.

image750×670 56.6 KB

but, I’m pretty sure that ransomware does not do anything to your online accounts. it only encrypts your file system to keep them hostage to get a payment but nothing else.

[matrivgraphics]

Seems like a ransomware. You should be able to format your PC and reinstall the windows, there is no malware that can prevent a victim from doing so, but you will loose your personal files anyways on a ransomware if you don’t agree to pay.

That’s aside, you can change your password on mobile. Just go to www.fiverr.com on mobile browser and enable the desktop mode by closing the banner you get asking to install the app.

image750×670 56.6 KB

but, I’m pretty sure that ransomware does not do anything to your online accounts. it only encrypts your file system to keep them hostage to get a payment but nothing else.

Thanks, it would be a solution. I haven’t thought about it.