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Why Response Rate is dropping?

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Hey! I hope you all are fine. I am seller on fiverr from 1 year. I didn’t responded a client 3 months ago and my response rate got dropped from 100% to 98% but I thought its okay lets just move on. I didn’t missed any buyer from that day. I am full time freelancer so I response new buyers in 15 to 20 minutes but now my response rate dropped from 98% to 97% and now its 96% even I am not replying anyone late. I told this to Fiverr team they said that you didn’t responded to the buyer 3 months ago and this is causing the response rate decrease but it doesn’t make sense. Why my rate is still dropping even I blocked that buyer and marked it as spam. Its so frustrating…

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