Client wants to whatsapp call

[lindijvr]

Hi

I got a new client which states Fiverr TOS do allow us to share information and he wants to whatsapp call. Would I get a warning if we do it?

Please let me know as he wants feedback of whether or not I will be available for a call

“Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr”

[sohaib_khaan]

@lindijvr No, you can not share your personal information unless you can mention it in your gig description.

Like you, can share your personal information but after order creation and then if the call is needed and you mentioned that I will need to share personal information for the delivery completion in the description you can share it.

But I will recommend you can take permission from the customer support, if they can allow it for you, then you can share it with your buyer.

But I will recommend you can refuse to him, that it is against the rules 🚷 and regulations of Fiverr.

And you can record a video on loom.com or by using any other video recording software.

Best regards,
@sohaib_khaan

[ligiacarvalho]

Communication should be on Fiverr only. Please check this out.

Fiverr.com

Fiverr Help and Education Center

One marketplace, millions of professional services. Browse. Buy. Done.

[genuineguidance]

You may want to message CS about it and ask them if you can do a Whatsapp call with this buyer.

What type of service do you sell that they need to talk to you in real time?

GG

[helloscoopz]

Hi

I got a new client which states Fiverr TOS do allow us to share information and he wants to whatsapp call. Would I get a warning if we do it?

Please let me know as he wants feedback of whether or not I will be available for a call

“Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr”

Terms of Service reminder: Providing email, ■■■■■, or phone number is only allowed if it is needed as part of the service. Otherwise, all communication must go through Fiverr

You got the answer on your post itself. If that communication over WhatsApp is necessary to complete the order, you might do so. but I see that what you do are WordPress websites and stuff. I’m not sure why you would ever need to have such a call.

For example, you might have the excuse to communicate over WhatsApp or other media if you’re doing a teaching gig or something like that. That’s where it considered necessary.