My gigs are not shown in online sellers gig results while I'm online. Why is that?

[chikulive]

Also in my profile, it shows I’m not online

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[vickiespencer]

If you go to the settings menu that is under your profile picture and you see this ⬇️ message then you are fine. Sometimes Fiverr runs out of green coloring and our dot will appear gray.

[chikulive]

If you go to the settings menu that is under your profile picture and you see this ⬇️ message then you are fine. Sometimes Fiverr runs out of green coloring and our dot will appear gray.

Online status is turned on… But my gigs are not appearing in online sellers search results

[vickiespencer]

When you first join Fiverr your gigs are given a boost for a month or two.

I see you have had 5 orders in the past 7 days, so you must be appearing in search.

However, Fiverr ToS says:

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[turjay]

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Go to settings>if you see offline then chosse online//
if it not works then contact with customer support they will solve your problem within 24 hour’s or as fast they can said…

[vickiespencer]

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Go to settings>if you see offline then chosse online//

if it not works then contact with customer support they will solve your problem within 24 hour’s or as fast they can said…

Was my answer unclear? :thinking:

And CS has better things to do than answer questions about green status lights.

Plus I said this to @chikulive.⬇️

I see you have had 5 orders in the past 7 days, so you must be appearing in search.

[wordsfire]

Click somewhere. The little dot on your dashboard will turn green.

It has a set time out. If you do not interact with the website for a while, it assumes you’re busy somewhere else.

For the not showing online in search problem, those results too take some time (about 5 mins?) to update your online or offline status. It works both ways so shouldn’t affect your sales at all.

Hope that helps!

Xx

[chikulive]

Was my answer unclear? :thinking:

And CS has better things to do than answer questions about green status lights.

Plus I said this to @chikulive.⬇️

I see you have had 5 orders in the past 7 days, so you must be appearing in search.

I had in past… but still disappeared in search results

[chikulive]

Click somewhere. The little dot on your dashboard will turn green.

It has a set time out. If you do not interact with the website for a while, it assumes you’re busy somewhere else.

For the not showing online in search problem, those results too take some time (about 5 mins?) to update your online or offline status. It works both ways so shouldn’t affect your sales at all.

Hope that helps!

Xx

Still says i’m offline

[ak_rumon]

Reduce your browser cookies

[crownmediaa]

Still says i’m offline

Cross check if mobile app is set is “show online”

[chikulive]

Reduce your browser cookies

Di that and tried again… but still it shows offline

[chikulive]

Cross check if mobile app is set is “show online”

Mobile app is set to 'show online"

[ramicha124547]

The same problem attacked me. What we should now?

[crownmediaa]

Mobile app is set to 'show online"

okay but your profile is “online” as i can see also its a green dot.

[chikulive]

okay but your profile is “online” as i can see also its a green dot.

Can you send me a Screenshot?

[wordsfire]

It says you’re online. Maybe, delete your cookies…

[chikulive]

It says you’re online. Maybe, delete your cookies…

In profile it says online. But in gigs it should have green dot in top of my picture and Should appear in online sellers gig list. in my profile anyone can see I’m online. But my gigs are not online. That’s the problem

[wordsfire]

In profile it says online. But in gigs it should have green dot in top of my picture and Should appear in online sellers gig list. in my profile anyone can see I’m online. But my gigs are not online. That’s the problem

Ahem.

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[vickiespencer]

I never worry about the green dot when I can see the “Online” icon on my profile.

Too many of you worry about the green dot needlessly. :woman_facepalming:t2:

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[bintzia]

I never worry about the green dot when I can see the “Online” icon on my profile.

Too many of you worry about the green dot needlessly. :woman_facepalming:t2:

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Same!

When I discovered the bug, I still received a message after a while and I thought, “hey! I was offline” lol

[chikulive]

Ahem.

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now it shows online for me too… but most of the time its not

[vickiespencer]

now it shows online for me too… but most of the time its not

Note what @bintzia and I said in the last two posts. 😉