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The buyer keeps opening a dispute


mercyvictorian

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Kindly help / advise. We had an amazing start with the buyer, coached me to understand her service and we spoke almost every day. I finally completed the project and she was pleased with my efforts. I delivered all the work done as we should. She then opened a dispute mentioning she didn’t receive all the docs and images. I again sent all the work. Again opened a dispute saying I’m refusing to send her complete work done. I ask what exactly she’s missing and she responds she is missing 9 images. I ask if she can specify the topics of the images it would be easier to know which is which. She doesn’t respond. I decide to resend the whole project again, she again opens a dispute. She then reports that she didn’t get what she ordered. Now I’m worried and wondering what to do. I keep declining the order dispute and we’ve been at it for a week now…Has someone experienced this?

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She reported immediately, we are still trying to resolve the issue. I have explained my part and sent all the posts again to CS so waiting 😦

When buyer opened first dispute, you should have reported at that time. But do not worry wait for reply…

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When buyer opened first dispute, you should have reported at that time. But do not worry wait for reply…

When buyer opened first dispute, you should have reported at that time

It doesn’t matter when to “report” it to CS.

Most likely they will still tell to try to communicate and resolve it with buyer.

@mercyvictorian did you agree upfront on the number of images that will be included in the order?

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When buyer opened first dispute, you should have reported at that time

It doesn’t matter when to “report” it to CS.

Most likely they will still tell to try to communicate and resolve it with buyer.

@mercyvictorian did you agree upfront on the number of images that will be included in the order?

Yes we did. 30 total posts with captions. And all was delivered, I actually have delivered more that 5 times. Now I have received a warning from fiverr that I have been unprofessional 😦 I am so devastated.

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wait for the reply from CS as you have told them all the matter might they will have chat with buyer and get this issue resolved

wait for their reply till that if buyer reaches you again try your best to make her calm first

Thank you for your response but unfortunately the order has been cancelled even after sending the CS proof of all the work done so that they can communicate with the client.

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When buyer opened first dispute, you should have reported at that time

It doesn’t matter when to “report” it to CS.

Most likely they will still tell to try to communicate and resolve it with buyer.

@mercyvictorian did you agree upfront on the number of images that will be included in the order?

It doesn’t matter when to “report” it to CS.

Most likely they will still tell to try to communicate and resolve it with buyer.

Yup, but “reported first” increases the chances to grab attention on seriousness on matter which will in seller favor, perhaps.

@mercyvictorian FAQ is a better option to make them understand the flow of work you deliver, whatever you offer.

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