iskrapro1 Posted May 6, 2021 Share Posted May 6, 2021 Hello Fiverr,It’s been two days, impossible to download my customers infos, documents, scripts from the app.What is happening ? This clearly affect my reactivity to the customers.Many thanks for a quick help !IskraPro1 5 Link to comment Share on other sites More sharing options...
surajrenuka Posted May 6, 2021 Share Posted May 6, 2021 What happens when you try to download those files?Did you try Different browsers ? 1 Link to comment Share on other sites More sharing options...
iskrapro1 Posted May 7, 2021 Author Share Posted May 7, 2021 What happens when you try to download those files?Did you try Different browsers ?Hi,The problem is only with the App on my smartphone and since i’m moving a lot i need to be able to check everything anytime.When i try to download from the App, automatically appears : Download status, Download failed, please try again… ( of course without even trying to download it )I’m quite desperate cause it is really problematic. 1 Link to comment Share on other sites More sharing options...
surajrenuka Posted May 7, 2021 Share Posted May 7, 2021 Hi,The problem is only with the App on my smartphone and since i’m moving a lot i need to be able to check everything anytime.When i try to download from the App, automatically appears : Download status, Download failed, please try again… ( of course without even trying to download it )I’m quite desperate cause it is really problematic.You can open friverr in your mobile’s browser as well…Where there is something to download just got to your browser and see web view and you will be good !Is it Android or IOS ?May be uninstall - clear cache and re installation would help too ! Link to comment Share on other sites More sharing options...
iskrapro1 Posted May 7, 2021 Author Share Posted May 7, 2021 You can open friverr in your mobile’s browser as well…Where there is something to download just got to your browser and see web view and you will be good !Is it Android or IOS ?May be uninstall - clear cache and re installation would help too !Many thanks for your precious help !Problem solved ! After clearing cache and phone updatesHave a nice day 1 Link to comment Share on other sites More sharing options...
enunciator Posted May 7, 2021 Share Posted May 7, 2021 Uhh, I think the audio demo for one particular gig of yours is in violation of Fiverr Community Standards and ToS and might jeopardize your account.Just saying. 1 Link to comment Share on other sites More sharing options...
iskrapro1 Posted May 7, 2021 Author Share Posted May 7, 2021 Uhh, I think the audio demo for one particular gig of yours is in violation of Fiverr Community Standards and ToS and might jeopardize your account.Just saying.Oh thank you for telling me i did not have a clue since i’ve precised and warned on this gig, customers about NSFX project record.I will definitely check this ! Link to comment Share on other sites More sharing options...
enunciator Posted May 7, 2021 Share Posted May 7, 2021 Oh thank you for telling me i did not have a clue since i’ve precised and warned on this gig, customers about NSFX project record.I will definitely check this !From previous forum threads about similar topics, adult/erotic VO gigs are sort of in the grey zone of allowed content.It might be best to see if you need permission from CS, but having an explicit audio demo is definitely prohibited. Link to comment Share on other sites More sharing options...
faiziee Posted May 7, 2021 Share Posted May 7, 2021 Many thanks for your precious help !Problem solved ! After clearing cache and phone updatesHave a nice dayhello @iskrapro1 Im facing same issue may you please help in this regards how you fix this issue ? Looking forward to hearing from you Link to comment Share on other sites More sharing options...
surajrenuka Posted May 7, 2021 Share Posted May 7, 2021 hello @iskrapro1 Im facing same issue may you please help in this regards how you fix this issue ? Looking forward to hearing from youWhen you read post you should read it’s replies too…She already said that problem has been solved after updating mobile os and clearing cache ! Link to comment Share on other sites More sharing options...
faiziee Posted May 7, 2021 Share Posted May 7, 2021 When you read post you should read it’s replies too…She already said that problem has been solved after updating mobile os and clearing cache !I did the same but still facing same issue anyhow let me try again Thank you Link to comment Share on other sites More sharing options...
iskrapro1 Posted May 7, 2021 Author Share Posted May 7, 2021 hello @iskrapro1 Im facing same issue may you please help in this regards how you fix this issue ? Looking forward to hearing from youHello,Problem solved ! After clearing cache and phone updatesHave a nice day 1 Link to comment Share on other sites More sharing options...
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