Order Cancellation Ploblem

[gazi04]

Hi,
A buyer ordered by accident. He couldn’t even provide any details regarding the order yet. He canceled the order but I declined and I message customer support to cancel the order. I am afraid because of decreasing the order completion rate but customer care has no response. What can I do?

[Seven]

Hi @gazi04
If you asked customer support to cancel the order from their end after writing in details. They will cancel the order and it will not affect your completion rate.

[isai92]

Hi @gazi04

If you asked customer support to cancel the order from their end after writing in details. They will cancel the order and it will not affect your completion rate.

Once I did this, because the client asked me for an audio in a language I don’t know without even making sure I spoke that language. We cancelled the order and I saw my completion rate going down, but I contacted support explaining what had happened and after a few hours it went back to normal.

[gazi04]

Hi @gazi04

If you asked customer support to cancel the order from their end after writing in details. They will cancel the order and it will not affect your completion rate.

Thank you. Customer support canceled the order without decreasing order completion rate.