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After complete delivery thumbnail does not show in my gig, why/


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As @marinapomorac mentioned that’s because the buyer unchecked the box that allows you to include their order to be shown in your live portfolio. What I always do when I deliver a product I’d want to show up in my portfolio is simply ask the buyer if they are okay with it. When I deliver their order I thank them for their purchase etc and include a request along the lines of ‘would you be okay with allowing me to include your order in my portfolio’. I also make sure to let them know it’s okay if they don’t want to, because it’s their choice in the end.

So next time you can try asking friendly & politely if they will check the box to show their order. And of course completely respect their decision if they choose not to!

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