dawacs Posted April 23, 2021 Share Posted April 23, 2021 I have totally lost contact with my seller. We were VERY close to completing my project and I cannot get a rsonse. Have left numerous messages over the last two months. HELP!!! 3 Link to comment Share on other sites More sharing options...
theratypist Posted April 23, 2021 Share Posted April 23, 2021 Is the seller’s profile still active? Basing on what you said that it has been over two months, likely the seller is not active or not interested in replying.Contact Customer Support → https://www.fiverr.com/support_tickets/new 1 Link to comment Share on other sites More sharing options...
dawacs Posted April 23, 2021 Author Share Posted April 23, 2021 Is the seller’s profile still active? Basing on what you said that it has been over two months, likely the seller is not active or not interested in replying.Contact Customer Support → https://www.fiverr.com/support_tickets/newI THINK there’s a mixup. Fiver closed my project, but the seller and I agreed we still had minor changes. Then communications stopped. This guy has been top-notch and not responding is NOT his style.99% sure he is active… what can I do??BTW, thanks for the quick reply Link to comment Share on other sites More sharing options...
theratypist Posted April 24, 2021 Share Posted April 24, 2021 I THINK there’s a mixup. Fiver closed my project, but the seller and I agreed we still had minor changes. Then communications stopped. This guy has been top-notch and not responding is NOT his style.99% sure he is active… what can I do??BTW, thanks for the quick replyBased on what you said, the only one able to help you look into this is Customer Support. Hehe, use the link I shared above. They will be able to reach out to the seller if needed. Link to comment Share on other sites More sharing options...
dawacs Posted April 24, 2021 Author Share Posted April 24, 2021 Based on what you said, the only one able to help you look into this is Customer Support. Hehe, use the link I shared above. They will be able to reach out to the seller if needed.Thank you. I had been looking for the Customer Service link and couldn’t find it. Link to comment Share on other sites More sharing options...
dawacs Posted August 12, 2021 Author Share Posted August 12, 2021 Customer service link does NOT recognize my order number so there is NO way to complete contacting customer service. anyone got a phone number.....anything???? Link to comment Share on other sites More sharing options...
theratypist Posted August 13, 2021 Share Posted August 13, 2021 (edited) 1 hour ago, dawacs said: Customer service link does NOT recognize my order number so there is NO way to complete contacting customer service. anyone got a phone number.....anything???? support@fiverr.com ..They don't have a phone number, but you can email them directly there. No need for any filling up details. Edited August 13, 2021 by theratypist Link to comment Share on other sites More sharing options...
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