kpay10 Posted April 16, 2021 Share Posted April 16, 2021 I have this Fiverr seller who delivered a poor quality project to me. We came to a agreement to a revision and I asked her if I don’t like the revision, if she could refund me, she said yes. Couple days later, she send a revision and I still wasn’t satisfied with it, I asked for a refund and she keeps refusing and declining even though that’s what she agreed. She is acting unprofessional and saying how she is poor and needs to care for her family and needs the money badly. I feel like I wasted $200 on this project. 3 Link to comment Share on other sites More sharing options...
vickiespencer Posted April 16, 2021 Share Posted April 16, 2021 You can send a screenshot of the conversation where she says she will refund you to support@fiverr.com. You may be able to get a refund through them. 3 Link to comment Share on other sites More sharing options...
kpay10 Posted April 16, 2021 Author Share Posted April 16, 2021 You can send a screenshot of the conversation where she says she will refund you to support@fiverr.com. You may be able to get a refund through them.I guess it’s worth a shot doing this 1 Link to comment Share on other sites More sharing options...
vickiespencer Posted April 16, 2021 Share Posted April 16, 2021 I guess it’s worth a shot doing thisFor $200, it sure is! You will also need the order number! I have read on the FF that when a seller offers 100% satisfaction, if the buyer is not happy, CS has sided with the buyer. They may tell you to work it out with the buyer but be persistent.She is acting unprofessional and saying how she is poor and needs to care for her family and needs the money badly.This may be true, but it also may be just a scam.Come back and let us know how it goes. 4 Link to comment Share on other sites More sharing options...
kpay10 Posted April 16, 2021 Author Share Posted April 16, 2021 For $200, it sure is! You will also need the order number! I have read on the FF that when a seller offers 100% satisfaction, if the buyer is not happy, CS has sided with the buyer. They may tell you to work it out with the buyer but be persistent.She is acting unprofessional and saying how she is poor and needs to care for her family and needs the money badly.This may be true, but it also may be just a scam.Come back and let us know how it goes.I’ll let you know how it goes. I sent a screenshot to customer support of her saying she will give refund of I don’t like the revision. Although it didn’t say in her gig she was going to offer 100 percent customer satisfaction. By the way, what does FF mean? Link to comment Share on other sites More sharing options...
lloydsolutions Posted April 16, 2021 Share Posted April 16, 2021 I’ll let you know how it goes. I sent a screenshot to customer support of her saying she will give refund of I don’t like the revision. Although it didn’t say in her gig she was going to offer 100 percent customer satisfaction. By the way, what does FF mean?By the way, what does FF mean?It just means the Fiverr forum. 2 Link to comment Share on other sites More sharing options...
dannykojima1 Posted April 16, 2021 Share Posted April 16, 2021 Ouch. Sounds like a bad business practice coming from Fiverr seller’s side, even she did agreed for a refund if you weren’t satisfied with the result. I hope you get a refund soon.I’ve once worked with a client who wasn’t happy with my service 3 months back, because he couldn’t provide a high quality reference image (just a small tiny picture). I message to remind him twice that the clock is ticking after he placed an order. He wanted a portrait of himself in the classic PlayStation 2 video game character, but he couldn’t provide a high quality photo of him taking with iPhone or Android. In the end, I agreed for a refund his money back to him. As a Fiver seller, I understand money is important, however, I would agreed to refund a client. This is the first time the first buyer ever asked for a refunded as I did as he asked.Whatever this Fiverr seller do, is a bad excuse and also a bad business practice anyway. Sorry to hear that you weren’t satisfied with the order. I hope you get the helps from CS sort this out and refund you your money back. Good luck! 1 Link to comment Share on other sites More sharing options...
eoinfinnegan Posted April 16, 2021 Share Posted April 16, 2021 I have this Fiverr seller who delivered a poor quality project to me. We came to a agreement to a revision and I asked her if I don’t like the revision, if she could refund me, she said yes. Couple days later, she send a revision and I still wasn’t satisfied with it, I asked for a refund and she keeps refusing and declining even though that’s what she agreed. She is acting unprofessional and saying how she is poor and needs to care for her family and needs the money badly. I feel like I wasted $200 on this project.I asked her if I don’t like the revision, if she could refund me, she said yes.This is the only grounds you have for a refund and had they not said that you actually wouldn’t have had a chance. It’s still not guaranteed.The Terms of Service mention poor quality as not being a legit reason for cancellation. Link to comment Share on other sites More sharing options...
vickiespencer Posted April 16, 2021 Share Posted April 16, 2021 I asked her if I don’t like the revision, if she could refund me, she said yes.This is the only grounds you have for a refund and had they not said that you actually wouldn’t have had a chance. It’s still not guaranteed.The Terms of Service mention poor quality as not being a legit reason for cancellation.This is the only grounds you have for a refundIf OP had not mentioned this I would not of had him contact CS. 😉 3 Link to comment Share on other sites More sharing options...
deivys20071 Posted April 16, 2021 Share Posted April 16, 2021 wow i like your music videos 😉 yes I know how to find people on the web.If the seller gives you a refund, then the job should be deleted as well 😉 Link to comment Share on other sites More sharing options...
kpay10 Posted April 17, 2021 Author Share Posted April 17, 2021 This is the only grounds you have for a refundIf OP had not mentioned this I would not of had him contact CS. 😉Here’s an update, I contacted Customer Support, I showed them the screenshot of the seller saying she would refund me if I didn’t like the revision, they reviewed the message and confirmed that she did agree to cancel and refund. CS asked me if I wanted to cancel, I said yes, and they went ahead and manually cancelled it and got my refund through Fiverr credits. I am glad they were able to help me out 1 Link to comment Share on other sites More sharing options...
kpay10 Posted April 17, 2021 Author Share Posted April 17, 2021 wow i like your music videos 😉 yes I know how to find people on the web.If the seller gives you a refund, then the job should be deleted as well 😉Thank you! I was a bit surprised you found me I will be looking for a new seller to complete this project Link to comment Share on other sites More sharing options...
kpay10 Posted April 17, 2021 Author Share Posted April 17, 2021 I asked her if I don’t like the revision, if she could refund me, she said yes.This is the only grounds you have for a refund and had they not said that you actually wouldn’t have had a chance. It’s still not guaranteed.The Terms of Service mention poor quality as not being a legit reason for cancellation.@eoinfinnegan was able to get a refund. Cs was great and able to assist me. 1 Link to comment Share on other sites More sharing options...
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