skilledscripter Posted April 15, 2021 Share Posted April 15, 2021 Someone has ordered from me an illustration gig, which is awesome! However, the buyer didn’t respond to my message telling him that he didn’t give me enough info to even start until about 12 HOURS into the order. Then he gave me the wrong info AGAIN, then I replied kindly asking him to give me the right info so I can keep on going, and now he did, BUT it took him 5 hours to respond, and now (after only completing some of the linework) I only have 4 minutes left until late delivery!What do I do? I’m new to Fiverr as a whole and am very worried that it will be auto-marked as a 1-star review!Thanks in advance, Joel. <3 10 Link to comment Share on other sites More sharing options...
skilledscripter Posted April 15, 2021 Author Share Posted April 15, 2021 Also to add to this, I did ask for an extended delivery but he isn’t responding. 1 Link to comment Share on other sites More sharing options...
krheate Posted April 15, 2021 Share Posted April 15, 2021 Did he submit the buyer requirements? 3 Link to comment Share on other sites More sharing options...
skilledscripter Posted April 15, 2021 Author Share Posted April 15, 2021 Did he submit the buyer requirements?Yes but he didn’t say a word and just sent me a random screenshot of half of a head. 2 Link to comment Share on other sites More sharing options...
imagination7413 Posted April 15, 2021 Share Posted April 15, 2021 Hate to say it, but you’ll probably have to cancel.Contact Fiverr support and state that the buyer never provided the requirements necessary for you to fulfil the order. Ask they cancel without affecting your stats. (It still might, but as it is, a cancellation is better than risking an automatic one-star.) 9 Link to comment Share on other sites More sharing options...
skilledscripter Posted April 15, 2021 Author Share Posted April 15, 2021 On 4/15/2021 at 12:17 PM, imagination7413 said: Hate to say it, but you’ll probably have to cancel. Contact Fiverr support and state that the buyer never provided the requirements necessary for you to fulfil the order. Ask they cancel without affecting your stats. (It still might, but as it is, a cancellation is better than risking an automatic one-star.) Alright, welp. I guess it is what it is, thank you for the help! ❤️ I know this is probably a stupid question but, how does one contact fiverr support? 1 Link to comment Share on other sites More sharing options...
markauther Posted April 15, 2021 Share Posted April 15, 2021 Hate to say it, but you’ll probably have to cancel.Contact Fiverr support and state that the buyer never provided the requirements necessary for you to fulfil the order. Ask they cancel without affecting your stats. (It still might, but as it is, a cancellation is better than risking an automatic one-star.)why the sellers always has to face the loss of undone sin? cancellation is not just loosing one order. it comes with multiple other side effects 😦 2 Link to comment Share on other sites More sharing options...
imagination7413 Posted April 15, 2021 Share Posted April 15, 2021 @skilledscripter Either:https://www.fiverr.com/support_tickets/newsupport@fiverr.com @markauther Short answer: Fiverr’s platform, Fiverr’s rules. Longer answer: the system in place now is due to the cancellation option being abused by some sellers to avoid getting bad ratings, as cancellations (at that time) didn’t carry as bad a penalty. So, now it’s a case of ‘pick your poison’. And there is a LOT of debate on which is worse for a seller (bad review but get paid, or cancellation but drop in stats). 5 Link to comment Share on other sites More sharing options...
skilledscripter Posted April 15, 2021 Author Share Posted April 15, 2021 Hello everyone, I really need backup here because now the order is over 4 nearly 5 hours late. What do I do? Fiverr CS won’t help me at all (they’re not responding) plus, I’ve already asked for a mutual cancelation . For some weird unknown reason, my timer has gone from that “LATE” text to freezing at 19:12:21. Why is that? 2 Link to comment Share on other sites More sharing options...
skilledscripter Posted April 16, 2021 Author Share Posted April 16, 2021 @skilledscripter Either:. https://www.fiverr.com/support_tickets/new. support@fiverr.com@markautherShort answer: Fiverr’s platform, Fiverr’s rules.Longer answer: the system in place now is due to the cancellation option being abused by some sellers to avoid getting bad ratings, as cancellations (at that time) didn’t carry as bad a penalty. So, now it’s a case of ‘pick your poison’. And there is a LOT of debate on which is worse for a seller (bad review but get paid, or cancellation but drop in stats).Ok the problem has been solved, he finally got back to me. 🙂Thanks everyone! 1 Link to comment Share on other sites More sharing options...
the_mad_duck Posted April 16, 2021 Share Posted April 16, 2021 Ok the problem has been solved, he finally got back to me. 🙂Thanks everyone!You best leave them a bad review. Buyers deserve to get bad reviews for being jerks like that. You review the buyer after they review you, so you have full rights to thier review. 1 Link to comment Share on other sites More sharing options...
sk_reza Posted April 16, 2021 Share Posted April 16, 2021 On 4/16/2021 at 10:11 AM, imagination7413 said: Hate to say it, but you’ll probably have to cancel. Contact Fiverr support and state that the buyer never provided the requirements necessary for you to fulfil the order. Ask they cancel without affecting your stats. (It still might, but as it is, a cancellation is better than risking an automatic one-star.) @imagination7413 what are the side effects of cancelling an order for as such circumstances ? On 4/16/2021 at 10:12 AM, skilledscripter said: Ok the problem has been solved, he finally got back to me. 🙂 Thanks everyone! @skilledscripter nice to know that you are back on track. Link to comment Share on other sites More sharing options...
teramangala Posted April 16, 2021 Share Posted April 16, 2021 You best leave them a bad review. Buyers deserve to get bad reviews for being jerks like that. You review the buyer after they review you, so you have full rights to thier review.I avoid giving buyers bad reviews, even if it’s deserved, because they might want revenge if they haven’t yet left their secret review (the one the seller doesn’t see, but which matters a lot apparently) 2 Link to comment Share on other sites More sharing options...
imagination7413 Posted April 16, 2021 Share Posted April 16, 2021 On 4/16/2021 at 11:44 AM, sk_reza said: what are the side effects of cancelling an order for as such circumstances ? There really is no set right or wrong answer, as it can depend on the size of the order, how much work was put in, how well-defined the terms of the contract or gig were written, how the buyer has behaved throughout the interaction in terms of communication and/or if there are threats involved, and how much a Seller is willing to risk. Please see: . Top 5 Tips to Protect Yourself from Badly Behaved Buyers . Stand Your Ground: Setting Boundaries as a Seller That’s getting a bit off-topic for this thread, so here are some other threads that have discuss and debate this. . What is Worse in the Long Run; a cancelation or a 1 star review? . Buyer is asking to cancel the order! . Buyer wants free work, should I cancel? . Cancel Order or I will give you a bad review! ? . Do Extra works or i will give you bad review 1 Link to comment Share on other sites More sharing options...
the_mad_duck Posted April 16, 2021 Share Posted April 16, 2021 I avoid giving buyers bad reviews, even if it’s deserved, because they might want revenge if they haven’t yet left their secret review (the one the seller doesn’t see, but which matters a lot apparently)You can only leave a buyer a review if they review you first. Link to comment Share on other sites More sharing options...
teramangala Posted April 16, 2021 Share Posted April 16, 2021 You can only leave a buyer a review if they review you first.Yes I know. I am talking about the “private” review. It’s a review the buyer is asked about 1 day after the order is delivered. 4 Link to comment Share on other sites More sharing options...
the_mad_duck Posted April 16, 2021 Share Posted April 16, 2021 Yes I know. I am talking about the “private” review. It’s a review the buyer is asked about 1 day after the order is delivered.Hmm, I forgot about that one. 1 Link to comment Share on other sites More sharing options...
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