hammad_gghumman Posted April 14, 2021 Share Posted April 14, 2021 Which will affect my profile more?Mutually cancellation of project by buyerorMutually cancellation of project by seller 5 Link to comment Share on other sites More sharing options...
leannelrivers Posted April 14, 2021 Share Posted April 14, 2021 It’s kind of the same thing and both will result in your overall completion rate going down for a period of 60 days. 5 Link to comment Share on other sites More sharing options...
hammad_gghumman Posted April 14, 2021 Author Share Posted April 14, 2021 It’s kind of the same thing and both will result in your overall completion rate going down for a period of 60 days.But I think If I cancel the order then I may get less penalized. 4 Link to comment Share on other sites More sharing options...
leannelrivers Posted April 14, 2021 Share Posted April 14, 2021 But I think If I cancel the order then I may get less penalized.The penalty is a drop in your stats and possibly a lowering of your gig in the rank, although I’m not absolutely certain of the effect on ranking so please don’t take my word for it. 4 Link to comment Share on other sites More sharing options...
melrhyinst Posted April 14, 2021 Share Posted April 14, 2021 I feel it same but I prefer I do the cancellation as the sallers , another thing I have notice is if the buyer order and do not send there file of work instantly, I quickly chat them up and if I notice it not good for work I tell them to cancel and it ends up not even affecting my gig competition rate , no drops at all 4 Link to comment Share on other sites More sharing options...
donnovan86 Posted April 14, 2021 Share Posted April 14, 2021 Sellers are always penalized. It doesn’t matter who cancels. 6 Link to comment Share on other sites More sharing options...
donnovan86 Posted April 14, 2021 Share Posted April 14, 2021 The penalty is a drop in your stats and possibly a lowering of your gig in the rank, although I’m not absolutely certain of the effect on ranking so please don’t take my word for it.although I’m not absolutely certain of the effect on ranking so please don’t take my word for it.It lowers the rank, but it depends on some factors.For example, I have a large number of orders per month, so whenever I cancel orders, it doesn’t de-rank me. However, for some people that just have 10-15 orders and they cancel 3 orders, that affects their ranking quite a bit. So it’s all about how many orders you have in a month. If you cancel quite a lot but don’t have new orders to balance those stats, then yes, you will be surpassed by others in ranking. 5 Link to comment Share on other sites More sharing options...
hammad_gghumman Posted April 14, 2021 Author Share Posted April 14, 2021 although I’m not absolutely certain of the effect on ranking so please don’t take my word for it.It lowers the rank, but it depends on some factors.For example, I have a large number of orders per month, so whenever I cancel orders, it doesn’t de-rank me. However, for some people that just have 10-15 orders and they cancel 3 orders, that affects their ranking quite a bit. So it’s all about how many orders you have in a month. If you cancel quite a lot but don’t have new orders to balance those stats, then yes, you will be surpassed by others in ranking.Can I rank my gig after getting penalized or will I have to wait for 60 days for it. 4 Link to comment Share on other sites More sharing options...
hammad_gghumman Posted April 14, 2021 Author Share Posted April 14, 2021 I feel it same but I prefer I do the cancellation as the sallers , another thing I have notice is if the buyer order and do not send there file of work instantly, I quickly chat them up and if I notice it not good for work I tell them to cancel and it ends up not even affecting my gig competition rate , no drops at allCan I rank my gig after getting penalized or will I have to wait for 60 days for it? 4 Link to comment Share on other sites More sharing options...
donnovan86 Posted April 14, 2021 Share Posted April 14, 2021 Can I rank my gig after getting penalized or will I have to wait for 60 days for it.Well, I got a warning myself a few months ago and I wasn’t deranked. Or are you talking about other penalties? 4 Link to comment Share on other sites More sharing options...
ashkarchi Posted July 8, 2022 Share Posted July 8, 2022 On 4/14/2021 at 12:03 PM, melrhyinst said: I feel it same but I prefer I do the cancellation as the sallers , another thing I have notice is if the buyer order and do not send there file of work instantly, I quickly chat them up and if I notice it not good for work I tell them to cancel and it ends up not even affecting my gig competition rate , no drops at all hi there, i have same problem, my client didnt ask me and buy a gig, he bought wrong gig, with wrong requesting data, even as i did ask for information, but Fiverr started the order, now client is not even there to answer me and i can't draw his project correctly. it's not fair to lose any point for this kind of clients, anyone can help me do something about it ? 4 Link to comment Share on other sites More sharing options...
filipdevaere Posted July 8, 2022 Share Posted July 8, 2022 16 minutes ago, ashkarchi said: hi there, i have same problem, my client didnt ask me and buy a gig, he bought wrong gig, with wrong requesting data, even as i did ask for information, but Fiverr started the order, now client is not even there to answer me and i can't draw his project correctly. it's not fair to lose any point for this kind of clients, anyone can help me do something about it ? In cases like this, I always contact Customer Support. 4 Link to comment Share on other sites More sharing options...
ashkarchi Posted July 8, 2022 Share Posted July 8, 2022 2 minutes ago, filipdevaere said: In cases like this, I always contact Customer Support. thank you, i did and post the problem for them but how much time will it take so they answer ? I'm seller level 1, working here almost 7 month. 4 Link to comment Share on other sites More sharing options...
filipdevaere Posted July 8, 2022 Share Posted July 8, 2022 34 minutes ago, ashkarchi said: but how much time will it take so they answer ? I assume it will take 1 or maximum 2 days. 3 Link to comment Share on other sites More sharing options...
marketer_azlan Posted July 8, 2022 Share Posted July 8, 2022 2 hours ago, filipdevaere said: I assume it will take 1 or maximum 2 days. Will the customer support cancel the order without dropping any stats 2 Link to comment Share on other sites More sharing options...
filipdevaere Posted July 8, 2022 Share Posted July 8, 2022 7 minutes ago, marketer_azlan said: Will the customer support cancel the order without dropping any stats They did this already several times for me. My ratings did not drop. So there is chance that your ratings will not drop. You need to communicate about this with the person who is handling your ticket. 2 Link to comment Share on other sites More sharing options...
alamin_12 Posted July 11, 2022 Share Posted July 11, 2022 Mutually cancellation of project by buyer or Mutually cancellation of project by seller. 1 Link to comment Share on other sites More sharing options...
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