pvitalsolutions Posted April 9, 2021 Share Posted April 9, 2021 I just noticed that I was about to purchase a 5 USD gig and the service fee shown is 2.28$ not 2.25$. Has the fee increased or it was 2.28$? As far I remember, a month ago I was charged 2.25$ service fee but now it shows 2.28$. 9 Link to comment Share on other sites More sharing options...
gamunu Posted April 9, 2021 Share Posted April 9, 2021 No price is 2.25$. The currency exchange rate may affect your total. If you have euro as your primary balance, you have to pay more. Link to comment Share on other sites More sharing options...
pvitalsolutions Posted April 9, 2021 Author Share Posted April 9, 2021 No price is 2.25$. The currency exchange rate may affect your total. If you have euro as your primary balance, you have to pay more.It is usd. And it shows 2.28 1 Link to comment Share on other sites More sharing options...
donnovan86 Posted April 9, 2021 Share Posted April 9, 2021 It is usd. And it shows 2.28Yes it’s a bit higher, with 3 cents.I noticed that a few days ago myself, after a buyer told me. 2 Link to comment Share on other sites More sharing options...
gamunu Posted April 9, 2021 Share Posted April 9, 2021 It is usd. And it shows 2.28A currency conversion fee is a charge levied by the credit or debit card payment processor to convert one currency to another as part of a financial transaction (in your case, Pakistan currency to USD). I’m not sure the exact reason. But my processing fee still 2.25 Link to comment Share on other sites More sharing options...
pvitalsolutions Posted April 9, 2021 Author Share Posted April 9, 2021 A currency conversion fee is a charge levied by the credit or debit card payment processor to convert one currency to another as part of a financial transaction (in your case, Pakistan currency to USD). I’m not sure the exact reason. But my processing fee still 2.25If you dont mind, can you share a screenshot? Link to comment Share on other sites More sharing options...
pvitalsolutions Posted April 9, 2021 Author Share Posted April 9, 2021 BTW Happy birthday @donnovan86 2 Link to comment Share on other sites More sharing options...
miiila Posted April 9, 2021 Share Posted April 9, 2021 Fees have changed a bit, yes.Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. These fees cover administrative fees. As of March 2021, the service fees are 5.5% of the purchase amount. For purchases under $50 an additional $2 small order fee will be applied. Fiverr.com Payments Terms and ConditionsPayments Terms and Conditions 1 Link to comment Share on other sites More sharing options...
krheate Posted April 9, 2021 Share Posted April 9, 2021 I just placed a $5 order yesterday, and the service fee was $2.25.Maybe it’s a currency conversion fee as @gamunu said.Also, happy birthday @donnovan86! Have an awesome day 🎉 1 Link to comment Share on other sites More sharing options...
pvitalsolutions Posted April 9, 2021 Author Share Posted April 9, 2021 I just placed a $5 order yesterday, and the service fee was $2.25.Maybe it’s a currency conversion fee as @gamunu said.Also, happy birthday @donnovan86! Have an awesome day 🎉Hmm that’s strange. I, also placed an order and was charged 2.28. For currency change, it does make any sense as my currency is USD and purchased a gig from my Fiverr balance not credit card. Plus even if i use a card, still it should be the same. I attached a screenshot above as well that shows the service fees. 1 Link to comment Share on other sites More sharing options...
krheate Posted April 9, 2021 Share Posted April 9, 2021 Hmm that’s strange. I, also placed an order and was charged 2.28. For currency change, it does make any sense as my currency is USD and purchased a gig from my Fiverr balance not credit card. Plus even if i use a card, still it should be the same. I attached a screenshot above as well that shows the service fees.That’s weird! I also used my Fiverr balance and I was only charged $2.25 as the service fee.I would suggest contacting CS because there’s no reason that they should be charging you the extra $0.03 (it’s not too much money to worry about, but it’s still money).Also, the TOS hasn’t been updated since March, so they haven’t changed the service fees. 1 Link to comment Share on other sites More sharing options...
mobashirhoss764 Posted April 9, 2021 Share Posted April 9, 2021 As far as I know the service fee has not changed, it is the same as before 🙂 Link to comment Share on other sites More sharing options...
theratypist Posted April 9, 2021 Share Posted April 9, 2021 Hmm that’s strange. I, also placed an order and was charged 2.28. For currency change, it does make any sense as my currency is USD and purchased a gig from my Fiverr balance not credit card. Plus even if i use a card, still it should be the same. I attached a screenshot above as well that shows the service fees.As the others said here, best you try contacting Customer Support. I am also curious as to the actual answer to this, ha ha. Link to comment Share on other sites More sharing options...
gamunu Posted April 9, 2021 Share Posted April 9, 2021 If you dont mind, can you share a screenshot? Link to comment Share on other sites More sharing options...
donnovan86 Posted April 9, 2021 Share Posted April 9, 2021 1562×596 27.3 KB 1 Link to comment Share on other sites More sharing options...
krheate Posted April 9, 2021 Share Posted April 9, 2021 Wow! This is actually really strange!There’s different service fees for all of us!Me @gamunu both have a fee of $2.25, but @donnovan86 and @pvitalsolutions have a fee of $2.28.Maybe it depends on the currency of the seller that you’re ordering from… Link to comment Share on other sites More sharing options...
donnovan86 Posted April 9, 2021 Share Posted April 9, 2021 Wow! This is actually really strange!There’s different service fees for all of us!Me @gamunu both have a fee of $2.25, but @donnovan86 and @pvitalsolutions have a fee of $2.28.Maybe it depends on the currency of the seller that you’re ordering from…I went without any login, and used that on my own gig. I have pricing in USD so… 1 Link to comment Share on other sites More sharing options...
krheate Posted April 9, 2021 Share Posted April 9, 2021 I went without any login, and used that on my own gig. I have pricing in USD so…Hmm, guess we can rule that out.The best thing to do is probably to contact CS because technically they can’t charge you $2.28 as it doesn’t match with the TOS. Link to comment Share on other sites More sharing options...
donnovan86 Posted April 9, 2021 Share Posted April 9, 2021 Hmm, guess we can rule that out.The best thing to do is probably to contact CS because technically they can’t charge you $2.28 as it doesn’t match with the TOS.Or they might be rolling it out worldwide and it takes a bit, and eventually it will be $2.28 for everyone 1 Link to comment Share on other sites More sharing options...
donnovan86 Posted April 9, 2021 Share Posted April 9, 2021 Service fee is same with tip fee?Edit: Obviously.Tips are treated like orders, so yes. 2 Link to comment Share on other sites More sharing options...
pvitalsolutions Posted April 10, 2021 Author Share Posted April 10, 2021 @donnovan86 might be right. They might be rolling this but as far I know, I guess service fees is updated immediately. It should not take days.@krheate there is no use of contacting the CS. As they wont refund plus and I am not expecting a legit response from them. My experience with them recently has been quite disappointing. 2 Link to comment Share on other sites More sharing options...
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