logodesign_110 Posted April 7, 2021 Share Posted April 7, 2021 Hi, I can not withdrawal my 400$ 14 days have completed and show my personal balance is 400$ but I can not withdrawal the payment I have attached my Payoneer I always withdrawal by Payoneerbut now I can not withdrawal payment what should I do? when I mail Fiverr coustomer suport they reply me:Hello Sadaqat,I understand your confusion in regards to this, and I will be glad to elaborate as to why this has occurred.To clarify, as it appears that there are buyers who are still awaiting your response to continue working with you, your withdrawal option has been put on hold until their concerns are addressed.Please look through your inbox as well as active orders and get back to any buyers with whom there is still work to be finished. Once resolved, you will be able to make withdrawals again.Mod Note: original discussions from Why can't I withdraw my money ? First order . 1 Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 Hi, I can not withdrawal my 400$ 14 days have completed and show my personal balance is 400$ but I can not withdrawal the payment I have attached my Payoneer I always withdrawal by Payoneerbut now I can not withdrawal payment what should I do? when I mail Fiverr coustomer suport they reply me:Hello Sadaqat,I understand your confusion in regards to this, and I will be glad to elaborate as to why this has occurred.To clarify, as it appears that there are buyers who are still awaiting your response to continue working with you, your withdrawal option has been put on hold until their concerns are addressed.Please look through your inbox as well as active orders and get back to any buyers with whom there is still work to be finished. Once resolved, you will be able to make withdrawals again.Mod Note: original discussions from Why can't I withdraw my money ? First order .That message looks explicit enough.Btw, why do you have the Fiverr logo in your picture? That’s against TOS. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 That message looks explicit enough.Btw, why do you have the Fiverr logo in your picture? That’s against TOS.Fiverr logo is back side and still I did not get any warning about it but now I can not withdrawal payment. Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 Fiverr logo is back side and still I did not get any warning about it but now I can not withdrawal payment.I know. You shouldn’t use their logo at all in your profile picture.Again, the message is explicit. See if all work is complete with all your previous buyers. It’s written in their message. They froze your withdrawals because something wrong is going on with past buyers. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 I know. You shouldn’t use their logo at all in your profile picture.Again, the message is explicit. See if all work is complete with all your previous buyers. It’s written in their message. They froze your withdrawals because something wrong is going on with past buyers.No problem I will change picture work is complete 14 days as well payment is on my personal account but not buyer is not replying me even he comes always online so it not good I can not withdraw payment from my personal account. its a reply from customer support.Hi again Sadaqat,While I understand how you feel, I am afraid that we are not able to take any further action until we have confirmed a resolution for all orders which have been previously not been fully completed.Once we have confirmed the resolution for this, your withdrawals will be enabled. Please await the buyers further responses in your inbox. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Imagine “I will withdraw your money for $5”lol how? is it posible Link to comment Share on other sites More sharing options...
deivys20071 Posted April 7, 2021 Share Posted April 7, 2021 lol how? is it posibleyeah… "i will qithdraw your salary 100% money back guarantee with unlimited revision with banned account included, order today " haha xD ! Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 While I understand how you feel, I am afraid that we are not able to take any further action until we have confirmed a resolution for all orders which have been previously not been fully completed.You clearly have orders that have no been “fully completed”. I don’t get your question. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Untitled1177×310 25.9 KB check please. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Contact CS, those people there are able to answer your questions. They are great at their work, very polite.they told me we can do anything I don’t know why I have complete work deliver files but now buyer is not replying me for payment. Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 Contact CS, those people there are able to answer your questions. They are great at their work, very polite.Contact CS, those people there are able to answer your questions. They are great at their work, very polite.Stop trolling already. 2 Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 they told me we can do anything I don’t know why I have complete work deliver files but now buyer is not replying me for payment.You have some issue with a past order. Some buyer complained about an order not having been properly completed. That’s the problem. Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 I do not troll at all. If it happens and you hate CS, I’m not on the same side.I surely hope you’re trolling. I don’t happen to hate or love CS, but it’s a fact they are not great. Not good management. This is not opinion, it’s fact. And that will be attested by any old timer here on the forums. If you disagree, you’re wrong. You can say you had good experiences with them (I also had some good experiences with them!), but on the whole it doesn’t work very well. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 You have some issue with a past order. Some buyer complained about an order not having been properly completed. That’s the problem.Yes I think you are right but I need to chat with buyer he is not replying I want to solve buyer problem can you suggest me please what should I do? Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 Yes I think you are right but I need to chat with buyer he is not replying I want to solve buyer problem can you suggest me please what should I do?Contact CS, say the client is not responding. Keep trying to solve things with the client in the meanwhile. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Contact CS, say the client is not responding. Keep trying to solve things with the client in the meanwhile.Alright Thank you I will contact again CS. Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 Each time I emailed them, they strived to provide the answers I was looking in a very polite way with genuine interest in short time. I emailed them for very simple questions to very complex questions and they were there for me. I do recognize that to them and I will repeat it, because truth must be repeated to become knowledge of everyone.If your experience was different, I’m learning it from you.that was your experience. There are countless cases of:CS taking more than 14 days to respond to a query (unacceptable)CS providing the same canned responses that are irrelevant to what’s being askedCS being inconsistent with the TOS (saying one thing to one person and a different thing to another when talking about the same exact rule and situation)Etc.All of this is widely documented on the forums. With screenshots. By reputable, respected sellers, not some meksells.Can they be good at times? Sure. Are they, on average, good? I wouldn’t say so. Your experiences are not “the truth”. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Each time I emailed them, they strived to provide the answers I was looking in a very polite way with genuine interest in short time. I emailed them for very simple questions to very complex questions and they were there for me. I do recognize that to them and I will repeat it, because truth must be repeated to become knowledge of everyone.If your experience was different, I’m learning it from you.it’s not a good way CS to response seller if seller complete work any payment is already seller account so CS should allow to withdraw why buyer did not do when work was delivered order is completed so CS should allow to withdraw the seller account payment CS management is not good they always help support buyer but they did not support seller. Link to comment Share on other sites More sharing options...
visualstudios Posted April 7, 2021 Share Posted April 7, 2021 it’s not a good way CS to response seller if seller complete work any payment is already seller account so CS should allow to withdraw why buyer did not do when work was delivered order is completed so CS should allow to withdraw the seller account payment CS management is not good they always help support buyer but they did not support seller.You have no ground to stay on this one. Their reply to you was actually good. They said exactly what the problem was. Your pic is literally breaking the TOS, so I won’t put much trust in whatever you said to them either.That doesn’t mean they’re always good, that’s my point. Link to comment Share on other sites More sharing options...
logodesign_110 Posted April 7, 2021 Author Share Posted April 7, 2021 Fiverr cares much more about buyers and this is something I really like, as a seller. If the platform cares so much about buyers, it cares about my buyers too.About CS. I love them, they are great at what they do and I thank them each and every time they help me. Can they improve? Sure, they can. Especially if they hire me. hehelol if same problem happened with you like me so than what will you do? still you like CS I think no CS should cares seller as well. Link to comment Share on other sites More sharing options...
deivys20071 Posted April 7, 2021 Share Posted April 7, 2021 lol if same problem happened with you like me so than what will you do? still you like CS I think no CS should cares seller as well.I recommend that you take a look in your payment configuration … check if your PayPal email was deleted or something like that … Link to comment Share on other sites More sharing options...
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