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frank_d

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I do to. But maybe it was just a slow day.

It seems I’m only getting sales and enquiries from people who haven’t bought anything on the platform yet or have recently signed up to fiverr.

I get a few of those, but I also seem to be getting a lot of business buyers lately too.

I get a few of those, but I also seem to be getting a lot of business buyers lately too.

Do business buyers have a specific tag that I’m unaware of?

Let me work on delivering an order, and I will post a lengthy reply.

Thank you to everyone who is contributing to this topic!

Given the sheer effort you put into each of these posts, I’m just thankful you’re taking the time out of your already busy day to help everyone out.

Each gig (5 gigs) now has double the impressions or more - one gig got more impressions yesterday than the other six days combined. Clicks have increased similarly and I have had more messages from people today than the past five days. Keep in mind that this is WITHOUT promoted gigs being on - so the increase is really substantial in comparison.

Fiverr decided to just randomly edit the subcategories in my category which has lead to more impressions and clicks but lower orders and messages for some reason. I’ll think about changing tags in a week or so depending on how things play out but for now, my regulars are helping me get by.

Hmm, that’s quite unfair for the sellers, if it’s true.

I’ve definitely felt that too. I had 4 messages from new users come my way and I only managed to covert one since the other 3 didn’t have anything to do with my service or were just asking for my availability for a later date. Things just suddenly got real quiet from the next day. Hopefully, @frank_d could chime in on this because right now this doesn’t really feel “fair”.

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Just to throw something out there -

I stopped using the Promoted gigs feature for all gigs two days ago.

I edited gigs based on some of what has been said here, mainly tags and some of the metadata things.

Each gig (5 gigs) now has double the impressions or more - one gig got more impressions yesterday than the other six days combined. Clicks have increased similarly and I have had more messages from people today than the past five days. Keep in mind that this is WITHOUT promoted gigs being on - so the increase is really substantial in comparison.

Not gonna work for everyone obviously but worth looking at what you can change (even on one gig) to go along with the guidelines here and see what happens.

All this things is a mystery, today i received 3 messages from Promoted gigs… just in one day ‘-’ ‘0’

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I get a few of those, but I also seem to be getting a lot of business buyers lately too.

Do business buyers have a specific tag that I’m unaware of?

Let me work on delivering an order, and I will post a lengthy reply.

Thank you to everyone who is contributing to this topic!

Given the sheer effort you put into each of these posts, I’m just thankful you’re taking the time out of your already busy day to help everyone out.

Each gig (5 gigs) now has double the impressions or more - one gig got more impressions yesterday than the other six days combined. Clicks have increased similarly and I have had more messages from people today than the past five days. Keep in mind that this is WITHOUT promoted gigs being on - so the increase is really substantial in comparison.

Fiverr decided to just randomly edit the subcategories in my category which has lead to more impressions and clicks but lower orders and messages for some reason. I’ll think about changing tags in a week or so depending on how things play out but for now, my regulars are helping me get by.

Hmm, that’s quite unfair for the sellers, if it’s true.

I’ve definitely felt that too. I had 4 messages from new users come my way and I only managed to covert one since the other 3 didn’t have anything to do with my service or were just asking for my availability for a later date. Things just suddenly got real quiet from the next day. Hopefully, @frank_d could chime in on this because right now this doesn’t really feel “fair”.

Do business buyers have a specific tag that I’m unaware of?

image.png.08f09fc7bf3be49c1b2b0e9adaf9fe2c.png

Next to the name on top of inbox and left too.

image.png.084264ada8a61a7734b6fd215effe011.png
image301×530 53.8 KB

I changed/updated my metadata, tags and mandatory requirements, also twigged descriptions and pricing a little.

And now I activated promoted Gigs.

Will see in a month results.

Last month was 538$ profit. Goal: double that.

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Do business buyers have a specific tag that I’m unaware of?

image

Next to the name on top of inbox and left too.

I changed/updated my metadata, tags and mandatory requirements, also twigged descriptions and pricing a little.

And now I activated promoted Gigs.

Will see in a month results.

Last month was 538$ profit. Goal: double that.

Last month was 538$ profit. Goal: double that.

Good luck Marina.

My experience with this feature is lackluster.

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I do to. But maybe it was just a slow day.

It seems I’m only getting sales and enquiries from people who haven’t bought anything on the platform yet or have recently signed up to fiverr.

I get a few of those, but I also seem to be getting a lot of business buyers lately too.

After reading what over have said above, I think conversion rate and response time is a major player in this. My conversion rate went up, I replied to revisions instantly and did loads of orders days early, then the next day I got loads of messages from VID’s and top buyers.

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But the annoying thing about conversion rate is many times it’s out of your control.

Many people will message asking for things you don’t offer due to not reading the gig properly and you can’t convert which affects your conversion rate.

For example I just had 2 messages. One said he’ll order in a few days. The other wanted me to write in PORTUGESE! My profile says English lol. Both of these will affect my conversion rate but it’s not a fault of mine at all 😕

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But the annoying thing about conversion rate is many times it’s out of your control.

Many people will message asking for things you don’t offer due to not reading the gig properly and you can’t convert which affects your conversion rate.

For example I just had 2 messages. One said he’ll order in a few days. The other wanted me to write in PORTUGESE! My profile says English lol. Both of these will affect my conversion rate but it’s not a fault of mine at all 😕

I don’t think the conversion rate is very important.

My conversion rate is well under 1% for all my gigs and I am doing fine. You can’t convert any impression or message, I am sure Fiverr understands that. It didn’t derank me, remove from search or stuff like that.

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I don’t think the conversion rate is very important.

My conversion rate is well under 1% for all my gigs and I am doing fine. You can’t convert any impression or message, I am sure Fiverr understands that. It didn’t derank me, remove from search or stuff like that.

It didn’t derank me, remove from search or stuff like that.

Okay… But there’s no way to see how things affect your gig ranking anymore, as there is no gig ranking. All we have to go off is how many sales and enquiries we get.

I check my ranking everyday normally and I’m always at the top, yet I have been getting barley any sales or messages.

I’d think conversion rate may matter… As gigs that convert well will be much higher value to fiverr and there would be no point in ranking low conversion gigs high.

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It didn’t derank me, remove from search or stuff like that.

Okay… But there’s no way to see how things affect your gig ranking anymore, as there is no gig ranking. All we have to go off is how many sales and enquiries we get.

I check my ranking everyday normally and I’m always at the top, yet I have been getting barley any sales or messages.

I’d think conversion rate may matter… As gigs that convert well will be much higher value to fiverr and there would be no point in ranking low conversion gigs high.

Okay… But there’s no way to see how things affect your gig ranking anymore, as there is no gig ranking. All we have to go off is how many sales and enquiries we get.

Which is why I said it didn’t affect me. Then again, most of my work comes from repeat customers in general.

I check my ranking everyday normally and I’m always at the top, yet I have been getting barley any sales or messages.

It does depend on what you are selling, obviously. I see you are selling music promotion services, due to the pandemic I can see the demand being lower.

I’d think conversion rate may matter… As gigs that convert well will be much higher value to fiverr and there would be no point in ranking low conversion gigs high.

True, but it also depends on how many views you get and stuff. I don’t believe Fiverr cares about a gig that has a 100% conversion rate if it just has 2 views and 2 sales… So there are other factors.

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Do business buyers have a specific tag that I’m unaware of?

image

Next to the name on top of inbox and left too.

I changed/updated my metadata, tags and mandatory requirements, also twigged descriptions and pricing a little.

And now I activated promoted Gigs.

Will see in a month results.

Last month was 538$ profit. Goal: double that.

I changed/updated my metadata, tags and mandatory requirements, also twigged descriptions and pricing a little.

And now I activated promoted Gigs.

Will see in a month results.

Though if you don’t update one set of things at a time and give enough time to see results you won’t really know which of the things might have improved things (got more orders). eg. whether having gigs with 0 tags that are in the title helped or made it worse. Maybe having a couple of tags in the title might help more on average than having 0 (all other things being equal).

Though ones not in the title would help to get you found for those things it’s possible a bit of extra weight might be given to a tag if it’s in the title.

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Okay… But there’s no way to see how things affect your gig ranking anymore, as there is no gig ranking. All we have to go off is how many sales and enquiries we get.

Which is why I said it didn’t affect me. Then again, most of my work comes from repeat customers in general.

I check my ranking everyday normally and I’m always at the top, yet I have been getting barley any sales or messages.

It does depend on what you are selling, obviously. I see you are selling music promotion services, due to the pandemic I can see the demand being lower.

I’d think conversion rate may matter… As gigs that convert well will be much higher value to fiverr and there would be no point in ranking low conversion gigs high.

True, but it also depends on how many views you get and stuff. I don’t believe Fiverr cares about a gig that has a 100% conversion rate if it just has 2 views and 2 sales… So there are other factors.

due to the pandemic I can see the demand being lower.

Hmmm… I’d think this too but throughout the whole pandemic I’ve had a steady flow of sales every day. I do branding for businesses too which is my most profitable gig.

Everything was fine, constant sales every day. Then the second fiverr 3.0 come in my sales stopped. So it’s definitely due to these changes.

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due to the pandemic I can see the demand being lower.

Hmmm… I’d think this too but throughout the whole pandemic I’ve had a steady flow of sales every day. I do branding for businesses too which is my most profitable gig.

Everything was fine, constant sales every day. Then the second fiverr 3.0 come in my sales stopped. So it’s definitely due to these changes.

Then the second fiverr 3.0 come in my sales stopped.

No one knows when 3.0 stepped in. It’s just an algorithm change, one that might have been introduced during months and months of work. In fact, all you have in this topic are speculations. No one knows exactly what the algorithm is looking for. What everyone shared are things they noticed, which worked for them, but you already saw that not everyone has the same findings so…

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Then the second fiverr 3.0 come in my sales stopped.

No one knows when 3.0 stepped in. It’s just an algorithm change, one that might have been introduced during months and months of work. In fact, all you have in this topic are speculations. No one knows exactly what the algorithm is looking for. What everyone shared are things they noticed, which worked for them, but you already saw that not everyone has the same findings so…

If you look further up people were searching for services from different accounts and everyone got different results. This must be the reason I’m not getting sales, as my gigs are ranked at the top for the keywords and are cheaper / offer more than my competition. There has definitely been changes to the system that have stopped my sales.

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It might be wiser to invest in computer chips and GPUs rather than solving Fiverr’s SERP and algorithm mystery. 🙂

Deep learning changes the way the algorithm works literally every moment. There is just one goal, making more money.

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It might be wiser to invest in computer chips and GPUs rather than solving Fiverr’s SERP and algorithm mystery. 🙂

Deep learning changes the way the algorithm works literally every moment. There is just one goal, making more money.

It might be wiser to invest in computer chips and GPUs rather than solving Fiverr’s SERP and algorithm mystery.

Maybe they could help solve it (if that was allowed) 🙂

Deep learning changes the way the algorithm works literally every moment.

Though I’m not totally sure Fiverr uses deep learning (neural networks). They do use machine learning.

There is just one goal, making more money.

It’s probably mostly that. Though there may be other things too (like reducing the chance of cancellations, eg. lowering rank for cancellations even for sellers where they could on average be earning a lot more than those who cancel less).

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(post withdrawn by author, will be automatically deleted in 24 hours unless flagged)

With a logged out browser without quotes it shows up as the 2nd result for me when I just tried it.

When I searched again/refreshed the page it moved about but stayed in the first 2 rows.

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(post withdrawn by author, will be automatically deleted in 24 hours unless flagged)

If anyone else could search “brand story” and tell me where my gig pops up it would be mega appreciated!

It shows up on the 4th spot for me on Chrome in Incognito mode. Dude just take it easy for a bit. Fiverr might not be doing their daily promotions or the algorithm may just be taking time to learn or whatever - we don’t have control over it. All you can do is continue doing the best you can - that’s what I’m trying for now. Give it a couple of days instead of freaking out about it on the forums.

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A great match is when:

A) a seller offers something relative to what the buyer is searching for

and

B) a seller has great “performance”

But isn’t this what it’s always been like? If this was the case, then high performing sellers with relevant gigs would always be at the top for those keywords. If these are the metrics then why are the results different for each individual buyer? A buyers performance and gig relevance will always stay at whatever level it’s currently and relevancy when searching the keywords that explain teh gigs offering… How does who the buyer is affect these metrics…

Hey everyone, jumping right to it!

But isn’t this what it’s always been like?

No it hasn’t always been like this.

The key difference is that Fiverr now heavily tracks buyers behavior and spending habits.

Another key difference is, that Fiverr also changed how it perceives your performance as a seller.

So in Fiverr 2.0, all it took for you to rank was to just have a great conversion ratio, and a high percentage of positive reviews.

Now, you also need to not cancel orders, and maintain a high “buyer satisfaction” rate, which is a whole new algorithm on its own.

Also, as I always say: “relevance is key”. It doesn’t matter how high your buyer satisfaction rate is if what you are offering seems irrelevant to Fiverr’s algo. So if you feel like all your orders are being completed successfully, and your conversion rate is high, but you are experiencing long periods of time with no sales, you’d probably need to revisit your title, tags and description, in that order.

I am wondering if starting a new gig would have a positive effect, or if it could hurt my stats more. Does anyone here have experience with this during a rut?

A new gig, one created to abide by the new guidelines, would actually provide your profile with a small boost. If buyers like the new gig, that boost will grow.

And if 3.0 does not like it when a seller does not convert prospects into buyers that is harmful to my account! :roll_eyes:

OK so this is where I have some new data. Turns out that while it does make sense for Fiverr to keep track of which prospects are converted to buyers via our inbox, it is not as important as I originally thought.

It’s also quite complicated to calculate as whoever messages you, does so after clicking on your gig. So my new data -and maybe even an answer from a Fiverr staffer 🤐- shows that it’s not as important and we shouldn’t expect a drop in sales if we have people messaging us and then not buying.

So are you telling me that different customers see the gigs in a different order?

Yes that’s precisely right. Location, spending habits, track record, and a lot more stuff are being taken into account from the buyer side of things, before search results are displayed.

Top performers will still appear as if they have their spot “locked down”, which is what makes some of you believe that results are not dynamic.

Please understand that top performers will always “outrank” everyone else.

Also please understand that searching for your gig will show you a really skewed POV. (same goes for asking us, other sellers, to search on your behalf)

Well, FYI you can manipulate the Fiverr algorithm to appear at first page quite easily.

I don’t think that’s the case, however, if you have proof of something you did, and can replicate it, please contact me either on this thread or via PM.

How do you know this to be true? What suggests this will be the case?

I have bounced back several times in the past year, went from weeks with no messages/orders, to having so many projects I couldn’t take on anything new.

Hopefully, @frank_d could chime in on this because right now this doesn’t really feel “fair”.

Please view my response to Vickie above, my new set of data suggests, you have nothing to fear about irrelevant messages that you have to turn down.

Like I said, I am experiencing a new lull in sales myself right now.

I spoke with my SM and she said that everything appears A-OK in regards to my metrics, but my conversion rate was very low (when compared to my median performance)

This may indicate that conversion bears more weight.

It also appears to explain why TRS users were hit simultaneously, as if your pricing is higher, your conversion rate will always be lower.

(Fiverr used to serve your gigs up to everyone, a lot of people clicked, then they decided you were to expensive for their taste.)

I also have a new juicy piece of the puzzle figured out: if you are getting messages from Fiverr Business accounts, it means your performance is above a certain threshold, which means you are doing great! 😉

Remember: Fiverr wants to make better matches and avoid cancellations.

P.S. If you had a gig that was performing well, but suddenly your impressions fell off a cliff, and you didn’t have a negative experience with a buyer, you should consider editing your gig to become more relevant. Buyers may be looking for what you do, but use different terms to search.

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Hey everyone, jumping right to it!

But isn’t this what it’s always been like?

No it hasn’t always been like this.

The key difference is that Fiverr now heavily tracks buyers behavior and spending habits.

Another key difference is, that Fiverr also changed how it perceives your performance as a seller.

So in Fiverr 2.0, all it took for you to rank was to just have a great conversion ratio, and a high percentage of positive reviews.

Now, you also need to not cancel orders, and maintain a high “buyer satisfaction” rate, which is a whole new algorithm on its own.

Also, as I always say: “relevance is key”. It doesn’t matter how high your buyer satisfaction rate is if what you are offering seems irrelevant to Fiverr’s algo. So if you feel like all your orders are being completed successfully, and your conversion rate is high, but you are experiencing long periods of time with no sales, you’d probably need to revisit your title, tags and description, in that order.

I am wondering if starting a new gig would have a positive effect, or if it could hurt my stats more. Does anyone here have experience with this during a rut?

A new gig, one created to abide by the new guidelines, would actually provide your profile with a small boost. If buyers like the new gig, that boost will grow.

And if 3.0 does not like it when a seller does not convert prospects into buyers that is harmful to my account! :roll_eyes:

OK so this is where I have some new data. Turns out that while it does make sense for Fiverr to keep track of which prospects are converted to buyers via our inbox, it is not as important as I originally thought.

It’s also quite complicated to calculate as whoever messages you, does so after clicking on your gig. So my new data -and maybe even an answer from a Fiverr staffer 🤐- shows that it’s not as important and we shouldn’t expect a drop in sales if we have people messaging us and then not buying.

So are you telling me that different customers see the gigs in a different order?

Yes that’s precisely right. Location, spending habits, track record, and a lot more stuff are being taken into account from the buyer side of things, before search results are displayed.

Top performers will still appear as if they have their spot “locked down”, which is what makes some of you believe that results are not dynamic.

Please understand that top performers will always “outrank” everyone else.

Also please understand that searching for your gig will show you a really skewed POV. (same goes for asking us, other sellers, to search on your behalf)

Well, FYI you can manipulate the Fiverr algorithm to appear at first page quite easily.

I don’t think that’s the case, however, if you have proof of something you did, and can replicate it, please contact me either on this thread or via PM.

How do you know this to be true? What suggests this will be the case?

I have bounced back several times in the past year, went from weeks with no messages/orders, to having so many projects I couldn’t take on anything new.

Hopefully, @frank_d could chime in on this because right now this doesn’t really feel “fair”.

Please view my response to Vickie above, my new set of data suggests, you have nothing to fear about irrelevant messages that you have to turn down.

Like I said, I am experiencing a new lull in sales myself right now.

I spoke with my SM and she said that everything appears A-OK in regards to my metrics, but my conversion rate was very low (when compared to my median performance)

This may indicate that conversion bears more weight.

It also appears to explain why TRS users were hit simultaneously, as if your pricing is higher, your conversion rate will always be lower.

(Fiverr used to serve your gigs up to everyone, a lot of people clicked, then they decided you were to expensive for their taste.)

I also have a new juicy piece of the puzzle figured out: if you are getting messages from Fiverr Business accounts, it means your performance is above a certain threshold, which means you are doing great! 😉

Remember: Fiverr wants to make better matches and avoid cancellations.

P.S. If you had a gig that was performing well, but suddenly your impressions fell off a cliff, and you didn’t have a negative experience with a buyer, you should consider editing your gig to become more relevant. Buyers may be looking for what you do, but use different terms to search.

I also have a new juicy piece of the puzzle figured out: if you are getting messages from Fiverr Business accounts, it means your performance is above a certain threshold, which means you are doing great! 😉

Wait, so you’re telling me as someone who has maintained consistent 5-star reviews, no late deliveries ever, with almost every other client returning within a month, and has had only 1 cancelation this year that still doesn’t qualify my gig for business buers?

It also appears to explain why TRS users were hit simultaneously, as if your pricing is higher, your conversion rate will always be lower.

Yeah, I’ve definitely noticed this too. TRS with higher-priced gigs compared to TRS with lower-priced gigs seem to have fewer orders than they used to (at least last time when I checked in on them.)

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I also have a new juicy piece of the puzzle figured out: if you are getting messages from Fiverr Business accounts, it means your performance is above a certain threshold, which means you are doing great! 😉

Wait, so you’re telling me as someone who has maintained consistent 5-star reviews, no late deliveries ever, with almost every other client returning within a month, and has had only 1 cancelation this year that still doesn’t qualify my gig for business buers?

It also appears to explain why TRS users were hit simultaneously, as if your pricing is higher, your conversion rate will always be lower.

Yeah, I’ve definitely noticed this too. TRS with higher-priced gigs compared to TRS with lower-priced gigs seem to have fewer orders than they used to (at least last time when I checked in on them.)

I take it that you haven’t had any messages from FB accounts.

That’s not actually saying anything about your performance, when you are offering a single gig that -from where I stand- the average FB account wouldn’t actually search for.

I was shown a sneak peek of what FB users see on their end, and it’s NOT the same interface as typical buyers. They can see all verticals, but not all subcategories.

I wasn’t able to memorize which subcategories were absent, so please don’t ask. 🙂

I know what you are offering, and I also know what the “typical” FB user persona is, and again from my POV, there may not be a lot of overlap currently.

So there’s no reason to believe that you are not performing well.

P.S. You need to disassociate the term “performance” with the three bars you see on your profile. 🙂

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I take it that you haven’t had any messages from FB accounts.

That’s not actually saying anything about your performance, when you are offering a single gig that -from where I stand- the average FB account wouldn’t actually search for.

I was shown a sneak peek of what FB users see on their end, and it’s NOT the same interface as typical buyers. They can see all verticals, but not all subcategories.

I wasn’t able to memorize which subcategories were absent, so please don’t ask. 🙂

I know what you are offering, and I also know what the “typical” FB user persona is, and again from my POV, there may not be a lot of overlap currently.

So there’s no reason to believe that you are not performing well.

P.S. You need to disassociate the term “performance” with the three bars you see on your profile. 🙂

You need to disassociate the term “performance” with the three bars you see on your profile.

Thank you for the concise response. So is this performance based over the last 60 days or your lifetime on fiverr? I worry if I’m ever gonna bounce back. Once fiverr lowers your gig it seems you never get back up.

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I take it that you haven’t had any messages from FB accounts.

That’s not actually saying anything about your performance, when you are offering a single gig that -from where I stand- the average FB account wouldn’t actually search for.

I was shown a sneak peek of what FB users see on their end, and it’s NOT the same interface as typical buyers. They can see all verticals, but not all subcategories.

I wasn’t able to memorize which subcategories were absent, so please don’t ask. 🙂

I know what you are offering, and I also know what the “typical” FB user persona is, and again from my POV, there may not be a lot of overlap currently.

So there’s no reason to believe that you are not performing well.

P.S. You need to disassociate the term “performance” with the three bars you see on your profile. 🙂

Yeah, sorry about that. Kinda freaked out there for a bit. It’s been a rough week.

P.S. You need to disassociate the term “performance” with the three bars you see on your profile. 🙂

I do try to do that I just thought I’d add them just in case. Thanks for clearing that up though. I think all these changes just reinforce the idea that I need to brand out a bit.

As always, thank you for going above and beyond for helping all of us out.

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You need to disassociate the term “performance” with the three bars you see on your profile.

Thank you for the concise response. So is this performance based over the last 60 days or your lifetime on fiverr? I worry if I’m ever gonna bounce back. Once fiverr lowers your gig it seems you never get back up.

In my personal experience, bouncing back was close to impossible before this alleged update.

This performance is once again calculated on a 60-day cycle. It’s not lifetime.

Again my recommendation to you would be to revisit your gig’s titles, tags, description, if you experienced a heavy drop but didn’t have a recent bad experience with a buyer.

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