Welcome to "Fiverr 3.0"!

[imk4all]

Hi Frank,

Hope you are doing well, I was really happy to read your observations. Thank you.

I am also observing the matters that nothing is matching or being truth as seniors guidelines. I mean seniors/expert sellers advise and guidelines also not working nowadays.
Anyways, I am agreed with you almost but I have question to you based on your article. I didn’t find anything clearly(or I missed) in you post about new sellers. What is your observation that how fiverr 3.0 is considering new sellers gigs or how a new seller can be considered to get orders?

Thanks in advance
imk4all

[genuineguidance]

It’s just crazy how people don’t understand how revisions work. “Oh, I got a question, let me hit a modification”. Sometimes I just feel like they do that on purpose thinking I would respond faster because it’s marked as “in revision”…

So overall, each of that revision would affect my Gig for no reason at all.

Oh, I got a question, let me hit a modification”.

Those are the WORST!!!

It isn’t that they are unhappy with what I delivered, it is just they have a “question” about what I delivered (nothing needed fixing) and decided to hit Revision instead of just sending me a note on my page or on the order page.

I swear, if that counts against us, in some secret AI way, that would really suck. I do not get this often, maybe once every 6 months, and it is too funny, because I ALWAYS know which people will do that - so, it isn’t a huge problem for me, but could be for others!

[frank_d]

Hi Frank,

Hope you are doing well, I was really happy to read your observations. Thank you.

I am also observing the matters that nothing is matching or being truth as seniors guidelines. I mean seniors/expert sellers advise and guidelines also not working nowadays.

Anyways, I am agreed with you almost but I have question to you based on your article. I didn’t find anything clearly(or I missed) in you post about new sellers. What is your observation that how fiverr 3.0 is considering new sellers gigs or how a new seller can be considered to get orders?

Thanks in advance

imk4all

Hi there @imk4all

I don’t think my observations are specific to senior accounts.

I mean sure, some of my observations obviously come from my personal experience, and I am as senior as they get. 🙂

But at the same time, I think the algorithm treats newer accounts somewhat more favorably which has been the number 1 reason why people are furious with “gig rotation”.

So everything I wrote should still apply for newer accounts, plus Fiverr is actively looking for “rising talents”, so the newer the account, the more chances a small spark could help build some momentum that may lead to the best badge you could hope to get.

[frank_d]

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Annnd, yet another thing that might mess up rankings and access to the right gigs.

I see it’s only for Articles and Blog posts, but they are showing tags/writing genres. Is it just me, or people will think a writer can only cover those topics and that’s it? This was already a filter, not sure adding it will make things better. It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

This was just released for the “explainer videos” vertical as well.

Fiverr now makes sellers pick only 3 or 5 options, when it comes to targeting specific industries or types of end product.

They no longer want for you to cast a wide net, as it interferes with the efficiency of their match making.

As I keep saying for the past years or so: you need to be laser focused.

[donnovan86]

This was just released for the “explainer videos” vertical as well.

Fiverr now makes sellers pick only 3 or 5 options, when it comes to targeting specific industries or types of end product.

They no longer want for you to cast a wide net, as it interferes with the efficiency of their match making.

As I keep saying for the past years or so: you need to be laser focused.

I understand that. But I already have gigs that cover specific niches, why not allow a general one too? Well, guess I need to create more niche-specific gigs I guess.

[kendal1747]

I see.

Sorry you feel this way.

I will no longer engage if that’s OK with you, as it has become apparent you are here to find someone to point your finger at and not listen.

Have a good one!

You have to get the last word in, I guess. You refuse to recognize any problems here. That is your problem and eventually it will surface. I will not let the truth lie in the bottom. Eventually, it all comes out. You enjoy yours and have a great year.

[frank_d]

You have to get the last word in, I guess. You refuse to recognize any problems here. That is your problem and eventually it will surface. I will not let the truth lie in the bottom. Eventually, it all comes out. You enjoy yours and have a great year.

Yes Kendal, I get it. I will have a great year.

[kendal1747]

Yes Kendal, I get it. I will have a great year.

Shalom to you and yours!

[marinapomorac]

I’m late to the party and I wasn’t sure if I should jump on it but fine, here are my 2 cents:

I did notice around November December that things changed a little bit and that algorithm was almost like predicting if I’m tired or if I have more resources to deliver more orders.

It seems to be very responsive nowadays to even slightest changes in your behaviour which I really like.

I noticed that if I deliver 2-3 orders even just a day earlier I immediately get a lot of impressions and a lot of new enquiries in my inbox or orders almost right away

If my orders got accepted without revisions then it has similar effect

However if I do have orders stuck in revisions then I start noticing that I don’t receive so many new inquiries anymore.

I didn’t see any difference with notifications “your buyer is awaiting your reply for x hours”. Because sometimes they are just the last ones to leave a message and it will be ridiculous if we will go “thank you, no thank you, ok prefect, sure great” until I’m the last one to leave the message

I do like that this algo seems a bit more flexible because if I’m overwhelmed something falls through cracks and messages are replied a bit later than usually or it takes a bit longer (but within the timeline) to deliver orders then algo reads it like “seller is busy don’t throw more work their way”. And if you do deliver early and reply fast it seems like “that person has enough resource and time to deliver everything, they are still outperforming, give them more work”.

With old algorithm it seemed that you make one mistake and everything goes to hell for a couple of months. Now it doesn’t seem to be so inflexible anymore.

Though I do think there is still “good old” gig rotation.

If my orders got accepted without revisions then it has similar effect

However if I do have orders stuck in revisions then I start noticing that I don’t receive so many new inquiries anymore.

I attached final drawings. I asked client to confirm all is OK on artwork. Like 10 times. I asked to take two hours to check everything and think about every detail. And come back when they are ready for delivery.

“Everything is great, please send delivery”

10 seconds after delivery - revision request.

To change the order of names.

SCREAMING INTERNALLY.

This AI better get emotionally intelligent otherwise it’ll screw people for procedures rather than actual mistakes.

I want to send her that revision is gazillion dollars.

I hope everyone is wrong and Fiverr account is not affected by revisions… ( :rofl:)

Order is over, I got review. If I respond now that will make it my 100th.

But I will wait it out.

[miiila]

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Annnd, yet another thing that might mess up rankings and access to the right gigs.

I see it’s only for Articles and Blog posts, but they are showing tags/writing genres. Is it just me, or people will think a writer can only cover those topics and that’s it? This was already a filter, not sure adding it will make things better. It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

There will be sellers who’ll copy what they see the top sellers choose as categories, and there will be sellers who’ll cover anything else that can be chosen. If there are topics that aren’t very popular among most sellers, there might be a chance there, as long as there is demand. Lucky those who’d choose unpopular topics out of their own volition and not just because they think their chances will be better there against the established/busy sellers. A bit simplified, if everyone wants to cover English, Music and Sports, and you cover Maths, Physics, and Chemistry (all the more if you really have a knack for it), the force may be with you.

[donnovan86]

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

There will be sellers who’ll copy what they see the top sellers choose as categories, and there will be sellers who’ll cover anything else that can be chosen. If there are topics that aren’t very popular among most sellers, there might be a chance there, as long as there is demand. Lucky those who’d choose unpopular topics out of their own volition and not just because they think their chances will be better there against the established/busy sellers. A bit simplified, if everyone wants to cover English, Music and Sports, and you cover Maths, Physics, and Chemistry (all the more if you really have a knack for it), the force may be with you.

ideally from sellers that are indeed specialised on their topic.

True, but I am specialized in writing… in the case of writing there are hundreds of different topics… I can’t have a gig for everyone. I can see how specializing in certain types of logos or videos makes sense. But for writing, you literally have dozens upon dozens of topics. Well, we learn and adapt 🙂

[eoinfinnegan]

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

There will be sellers who’ll copy what they see the top sellers choose as categories, and there will be sellers who’ll cover anything else that can be chosen. If there are topics that aren’t very popular among most sellers, there might be a chance there, as long as there is demand. Lucky those who’d choose unpopular topics out of their own volition and not just because they think their chances will be better there against the established/busy sellers. A bit simplified, if everyone wants to cover English, Music and Sports, and you cover Maths, Physics, and Chemistry (all the more if you really have a knack for it), the force may be with you.

miiila:

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

Had an order today for proofreading - I have one proofreading gig to cover all.

He then asked to cancel it because he found someone who specializes in proofreading Website Copy… He sent the link to me and the person has a variety of “specialties” as well as a catch all proofreading gig. All have almost identical descriptions bar the one specialty keyword. Explained this to him and of course he was happy to stay with me then but the point stuck with me that I may be missing out because I don’t have proofreading gigs to specialize in every individual thing. Same could be said of translation, Marketing, SEO…

I will market your dog toy business, I will market your cat toy business, I will market your pet toy business. This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

The questions is now, do I rant about it continually or do I jump on board?

[donnovan86]

donnovan86:

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

Had an order today for proofreading - I have one proofreading gig to cover all.

He then asked to cancel it because he found someone who specializes in proofreading Website Copy… He sent the link to me and the person has a variety of “specialties” as well as a catch all proofreading gig. All have almost identical descriptions bar the one specialty keyword. Explained this to him and of course he was happy to stay with me then but the point stuck with me that I may be missing out because I don’t have proofreading gigs to specialize in every individual thing. Same could be said of translation, Marketing, SEO…

I will market your dog toy business, I will market your cat toy business, I will market your pet toy business. This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

The questions is now, do I rant about it continually or do I jump on board?

. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

That’s what I said. For writers, translators, proofreaders, you can’t have dozens upon dozens of specializations. It messes things up for us. Right now I am just offering general content, I didn’t specialize in anything, I just want to test it out and see how it goes.

[ssj1236]

I think it’s worth mentioning that if you get more than usual orders a day then the new algorithm will probably suppress your gig until you clear enough out. I got 4 orders (mix of new and returning buyers) 2 days ago but I haven’t received a single message since yesterday which doesn’t happen often.

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[miiila]

donnovan86:

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

Had an order today for proofreading - I have one proofreading gig to cover all.

He then asked to cancel it because he found someone who specializes in proofreading Website Copy… He sent the link to me and the person has a variety of “specialties” as well as a catch all proofreading gig. All have almost identical descriptions bar the one specialty keyword. Explained this to him and of course he was happy to stay with me then but the point stuck with me that I may be missing out because I don’t have proofreading gigs to specialize in every individual thing. Same could be said of translation, Marketing, SEO…

I will market your dog toy business, I will market your cat toy business, I will market your pet toy business. This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

The questions is now, do I rant about it continually or do I jump on board?

Ah, yes, I can see that happening … and the question indeed is what to do, or if to do …

When I started on Fiverr and saw all the almost identical translation gigs, like one person having a dozen of them offering pretty much the same (if not the same save “awesomest” vs. “perfectest” 😉 translation), I wondered if it has to be that way but settled for general and a handful of specialised offerings, although in fact I kept some of them mostly on pause and only used them temporarily, either to test ideas, or just for customers who’d specifically ask and I’d be fine doing that for.

I had long stretches with only my main, general gig active, and usually only have a max of two or three active at any one point.

My niche gigs are for things I really like doing and wouldn’t mind just doing, and the more it will shift from the general gig to those, the better. Maybe I’ll give up the general gig someday. With my current level, I could have loads of niche gigs, but making gigs just for the sake of dabbling in any niche imaginable … meh.

[donnovan86]

I think it’s worth mentioning that if you get more than usual orders a day then the new algorithm will probably suppress your gig until you clear enough out. I got 4 orders (mix of new and returning buyers) 2 days ago but I haven’t received a single message since yesterday which doesn’t happen often.

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They added an update yesterday to the writing section, especially articles and blog posts. Since yesterday, I barely received any inquiries. So you’re not alone. I believe there’s something happening, and it might get better soon.

[vepthy]

What a lovely first post to read after a long break from the platform!

[dnj_media]

This is great information and very well written, thanks for sharing. However, if this new system is very performance driven, how are new sellers supposed to get gigs if they have no track record of performance on fiverr?

[frank_d]

This is great information and very well written, thanks for sharing. However, if this new system is very performance driven, how are new sellers supposed to get gigs if they have no track record of performance on fiverr?

There are a lot of indicators that tell the system whether or not a profile performs well or may perform well.

That’s why I always encourage people to set up their gigs well as Fiverr can tell what your chances are to succeed in the marketplace and start sending the ball your way.

I think I recently stated that if anything, brand new accounts are slightly favored by the system:

They are always looking for gigs to award the “rising talent” badge to.

There is a team in place that manually selects the gigs BUT the system actually identifies eligible candidates automatically.

That means the system may have a different set of indicators just for new accounts (like different metrics for accounts of up to X age or under Y number of sales)

[ssj1236]

They added an update yesterday to the writing section, especially articles and blog posts. Since yesterday, I barely received any inquiries. So you’re not alone. I believe there’s something happening, and it might get better soon.

They added an update yesterday to the writing section, especially articles and blog posts

That might explain it. Whenever there’s an update to the site things become unusually quiet. Hopefully, things will pick up again soon.

I think I recently stated that if anything, brand new accounts are slightly favored by the system:

That does seem to be the case. The best selling option gives results for newer listings most of the time for quite a few keywords and honestly, I think that’s fine. They keep rotating gigs frequently too I guess that’s one way to give everyone a fair shot.

It just kinda rubs me the wrong way that something like this wasn’t around when we started. Like I still remember spending hours a day hunting down any leads I could but somehow new sellers still find a way to complain about it.

[pvitalsolutions]

donnovan86:

It will just lead to less sales for most people, if everyone thinks like me and they believe those are the only topics covered by the writer. Not sure if/when this will appear for other categories.

That’s interesting to see, I’ve already written that I’m convinced that Fiverr 3.0 wants people to specialize somewhere above. It probably matters little to and for Fiverr if some people will make fewer sales because of it - as long as there are more than enough sellers in the respective category to absorb all potential orders. One of Frank’s important points was “make the buyer happy”, and I’m pretty sure it makes buyers (especially the more sophisticated, demanding, up-market, … ones) very happy to buy from sellers they think are specialised on their topic, or ideally from sellers that are indeed specialised on their topic.

Had an order today for proofreading - I have one proofreading gig to cover all.

He then asked to cancel it because he found someone who specializes in proofreading Website Copy… He sent the link to me and the person has a variety of “specialties” as well as a catch all proofreading gig. All have almost identical descriptions bar the one specialty keyword. Explained this to him and of course he was happy to stay with me then but the point stuck with me that I may be missing out because I don’t have proofreading gigs to specialize in every individual thing. Same could be said of translation, Marketing, SEO…

I will market your dog toy business, I will market your cat toy business, I will market your pet toy business. This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

The questions is now, do I rant about it continually or do I jump on board?

Same could be said of translation, Marketing, SEO…

I will market your dog toy business , I will market your cat toy business , I will market your pet toy business . This type of rubbish really annoys me and is completely unnecessary in most cases. Sure, specialization is a thing and some people do some things really well, but this idea of having 6 specializations is just a joke.

I completely agree with you. Even in Animation Category, there are people who have done this lame thing. If I am correct, @vickiespencer you also have done the same thing, like rephrase, slightly rephrase, moderately rephrase. Correct me please if I am wrong.

[pvitalsolutions]

@frank_d at one point above, you mentioned that conversion and promoted gig matters. I had a question for conversion.

If I understood correctly, if we convert a buyer to place an order that means our conversion rate is good, and fiverr will direct more buyers to us? Am I correct? But what if the buyer who contacted asked for some service that we dont offer so we have to turn it down, will that result in bad look for conversion rate?

[pvitalsolutions]

Hey everyone!

frank hello600×600 2.06 MB

A disclaimer: The following post/article is not an official Fiverr statement. It’s a summary of my personal observations over how Fiverr works and I am sharing because I noticed that more and more sellers come here, stating that they “lost their ranking”.

This is my effort to provide them with some answers and some food for thought.

Hold up. Fiverr 3.0?

If Fiverr’s early days (the wild wild west days) was Fiverr 1.0 and we count the facelift in 2014 (I think?) as v2.0, then we quietly got v3.0 late last year.

Without an official announcement, without much fanfare, the website slowly rolled out a back end update which seems to have concluded late last year.

How do I know this?

This is a good time to remind you to read my disclaimer.

I have no way of actually knowing anything, no one from Fiverr shared insights with me either. This is just a gut feeling and tons of personal observation, from a seller obsessed with performance. (and figuring out how things work)

Ranking is no more

I started hinting about this mid-2020, then started actively talking about it.

Talking about ranking is moot, as there are no more results pages. Well technically there are, but you’ll see what I mean in a minute.

Fiverr transitioned from being a search engine like Google to being a match making service like Tinder.

It no longer serves users (buyers) with pages filled with search results, ranked according to how well they are “performing”.

Fiverr also no longer counts on buyers clicking on verticals to find what they need.

It’s all about the search function.

Fiverr’s new engine tries to match a buyer with a potential seller that will be as close to a 100% ideal match as possible, as soon as possible.

A great match is when:

A) a seller offers something relative to what the buyer is searching for

and

B) a seller has great “performance”

It’s all about reducing risk for Fiverr.

Risk that the buyer won’t find someone to hire and therefore won’t spent their money.

Or risk that the buyer will not get a great service and ask for a refund, never to return again on the platform.

What is this “performance” you keep going on about?

Here comes the good stuff.

There are two kinds of performance that Fiverr keeps track of:

A) performance as a seller (converting prospects into buyers)

B) performance as a vendor (satisfying buyers, successfully completing orders)

THAT’S IT.

Fiverr doesn’t care if you are the best designer, video editor, animator, writer, what have you.

All it cares is that you can make people spend and then making sure that said people don’t ask their money back. (And therefore stay on the platform to spend some more)

I am oversimplifying things, as the system actually keeps track of a bunch of interesting metrics when serving buyers with sellers.

Which is why searching for your gig, or your competition on Fiverr, even using incognito or clearing cookies and what not, will NEVER show you anything useful.

The new engine qualifies buyers and knows a lot about them, before serving your gig their way:

-their purchase intent

-buying history

-browsing habits (I mean on site)

-how they respond to custom offers

-when they spend

-how they spend

The list is long, and I am sure that even if I am right on some of the stuff I think I understand, there are hundreds more variables that only Fiverr’s coders know.

OK, let’s say you are right. What now?

Well just like every change in life, it is always met with resistance.

The new “engine” is here to stay apparently, since its sole purpose is making the platform more money.

What should we do?

Why are people losing their “rankings” out of the blue?

This is where I will try to sound less like a lunatic and actually try to form all the observations into some -hopefully- actionable advice.

When people start noticing that their gigs are losing impressions, or that messages stop coming in, etc, it’s usually because their performance has deteriorated.

They dropped the ball somehow.

I know it always seems like it’s out of the blue, but there are indicators.

Here are some things to keep in mind.

The new system values speed and relevance over anything else.

It’s all RELEVANT: (performance A)

So performance A (being a good closer) has everything to do with how your gig is set up.

If you still think about SEO, and keywords, and ranking, you already lost the game.

Focus on your gig’s title, don’t try to capture everyone, don’t use pretty adjectives, focus on who you want to find your gig.

You need to be focused on your niche.

Relevance is key. You need to make sure that only the people you can help will find you, and that will make Fiverr LOVE your gig.

Don’t use the same keywords as what you used as a gig title. Trust me.

Fiverr 3.0 hates that.

Your tags need to be complimentary to your title. Not repeating what you say you will do.

Again: relevance.

If your gig’s description is written with “SEO” in mind, and is “keyword-rich”, you will once again underperform. Fiverr 3.0 no longer crawls for keywords, it rewards descriptions that answer questions and help convert.

The need for SPEED: (performance B)

Fiverr 3.0 loves speed.

The quicker you can respond to inquiries the better.

The sooner you get that custom offer accepted, the better.

Other factors that may show Fiverr you are rocking it:

-Delivering fast

-Buyers accepting their delivery relatively quickly

-Not getting lots of revision requests

-Not leaving order updates unanswered for too long (the “buyer has posted an update for X amount of hours” notification)

-Delivering before the “you have 12 hours to deliver” notification

-Avoiding cancellations

-Avoiding time extensions

Oh, one more thing:

Relevance and speed are just two faces of a multi-faced die, that calculates one very important thing.

Fiverr 3.0 is all about having satisfied buyers.

The platform no longer just focuses on making revenue and having gigs purchased.

The updated engine focuses solely on having happy buyers.

Which leads me to my last point for this article, to whoever wants to hear it:

Your reviews no longer matter as much. You can keep getting all 5-star reviews, and you will still experience lulls and droughts.

Because the system no longer takes public reviews into consideration, using the same weight as Fiverr 2.0.

They still count, but not as much.

And can you blame them? The majority of sellers on the platform can be phoning it in and still get a higher than 4.7 average.

The system has too many 5-star sellers for that metric to indicate anything.

If everyone is 5-stars, then no one is 5-stars. (to paraphrase something I keep saying for TRS badges.)

So unfortunately, and maybe even people gaming the system with fake reviews had something to do with this, public reviews no longer mean as much to the platform, when it calculates how happy our buyers are.

It’s a long and complex formula, but I simplified it to this for now:

Performance A + Performance B + Buyer satisfaction = Actual seller rating

I still think that “gig rotation” is not a thing. It does exist, but it would never tank successful sellers and truly valuable gigs.

So to sum up:

-When you search for your gig and find it, that’s a skewed POV, that’s not telling you the whole story. You should stop doing that.

-When your gig is served to buyers, it’s because Fiverr actually believes you can score.

-The gigs that are also presented along your offering, are also very carefully selected based on their performance. There is no “ranking”.

-When you notice a drop in sales/enquiries/impressions, start thinking about your overall performance. More often than not, there is definitely some indicator that “told” Fiverr that you were dropping the proverbial ball.

The bad news is that this will take some getting used to and sellers are once again asked to either adapt or “perish”.

The good news is that this new system is actually a lot more forgiving than the old “SEO/rank” system. Even if you drop the ball performance wise, all it takes is just a tiny spark to get things going again.

As I write this, and gave it a quick read I understand that I may have oversimplified things, or that I haven’t spelled it out as much as I could.

Please forgive me, as I have a birthday cake to attend to. 🙂

As always I will be here to answer any questions and discuss things in detail with you all.

Thank you!

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Even if you drop the ball performance wise, all it takes is just a tiny spark to get things going again.

I am aware you have mentioned this is based on your personal observations, but do you really think a tiny spark can get things going again? Also if you can explain a little the ‘‘tiny spark’’? Thanks

[donnovan86]

Even if you drop the ball performance wise, all it takes is just a tiny spark to get things going again.

I am aware you have mentioned this is based on your personal observations, but do you really think a tiny spark can get things going again? Also if you can explain a little the ‘‘tiny spark’’? Thanks

Also if you can explain a little the ‘‘tiny spark’’?

I am not Frank, but I assume the tiny spark can be anything from an influx of new orders to positive reviews.

[frank_d]

@frank_d at one point above, you mentioned that conversion and promoted gig matters. I had a question for conversion.

If I understood correctly, if we convert a buyer to place an order that means our conversion rate is good, and fiverr will direct more buyers to us? Am I correct? But what if the buyer who contacted asked for some service that we dont offer so we have to turn it down, will that result in bad look for conversion rate?

The official conversion rate Fiverr allows us to see via our analytics page is the one calculated by people who visit our gig and then buy it.

My hypothesis is that there is another hidden metric that calculates how many of the buyers that contact us via the inbox, we are able to convert to customers either via custom offer or a regular purchase.

Don’t take this the wrong way, even if that hidden metric is there, it’s not one that will hurt your profile. It’s there to spot positive performance.

I get messages from people who ask for something weird all the time.

As for the spark question, yes to what @donnovan86 said.

In periods of underperformance I notice that me converting one message to a purchase, or getting that one odd order to complete fast and with a positive review is what usually turns things around for me.