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ID verification denied


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I was asked to verify my ID but I don’t have passport. I do have national ID but again there isn’t a option for national id and only for passport. I proceeded to try with national id and was rejected saying that i need to try with either passport, national id or driver license. Then, I contacted CS and they said the only option for me is to use passport but there are other people trying with national id and still get their id verified. Why is only mine not being verified ? It takes long process for my country to make one’s passport and it says we are only given 14 days. SO NOW WHAT? Is my account going to be banned permanently? Cause I seriously don’t see any solution to this problem.

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