Customer places order by mistake

[tips4anything]

Hello, my apologies I don’t intend to use your services. My 10 year old daughter was using my phone and placed the order by mistake. Sorry for the inconvenience

Thats the reply I get… - not sure how to handle this without cancellation % dip.

Hope the CC helps… 😦

[leannelrivers]

I would imagine that CS will have your back here. Also, I think her excuse is BS considering the amount of steps needed to place an order. Just blame the 10 year old 🙂

[mithuncy1]

Don’t worry, Just Contact fiverr Support for this order cancelation.

[english_voice]

People don’t place orders by mistake. They place orders and then change their mind.

There’s a big difference. However, in your case the ‘buyer’ has made it clear they don’t want to use you - so customer support should help cancel the order without it impacting on your stats.

[teramangala]

Don’t worry, in this case, the CS will cancel the order without affecting your rates. Join the screen capture with the message where he says he made a mistake (or his daughter, maybe his cat?) 😁

[tips4anything]

Fingers crossed… Thanks everyone…

[tips4anything]

Don’t worry, in this case, the CS will cancel the order without affecting your rates. Join the screen capture with the message where he says he made a mistake (or his daughter, maybe his cat?) 😁

yea I did… some one to blame…

[irshan_cool]

For this reason you can cancel the order without effecting your statistics by the resolution center.