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First gig commission problem


deciberi
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Hi! Today I completed my first gig on Fiverr and it was a custom order for a client and I put 40$.

On my orders page, at the very top in a green bar it says “Order Completed. You earned 25.60$”
But when I go to Earnings, there it says Net Income 32$.

Which one is correct? I have no idea why it says 25.60$.

thank you!

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Hi! Congrats on your first order 🎉

Fiverr takes 20% of your earnings. So since the order was for $40, Fiverr will be taking $8, which leaves you with $32.

The $25.60 might just be a glitch.

Thank you so much krheate!

I contacted my buyer to ask this. He says he sees that there is an 8$ dollar discount. And he said maybe I put a discount by mistake. But I am looking at the custom order options now, there is no input for discount setting. And I clearly remember that I just put 40 and sent the custom order.

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Thank you so much krheate!

I contacted my buyer to ask this. He says he sees that there is an 8$ dollar discount. And he said maybe I put a discount by mistake. But I am looking at the custom order options now, there is no input for discount setting. And I clearly remember that I just put 40 and sent the custom order.

Hmm, I haven’t heard of discounts within custom orders!

If you go to the orders tab and click on completed orders, how much is your order for?

Here’s where the price is located:

9E511487-A81F-465E-AD08-9456E2667539.thumb.jpeg.ff68b8f4a267683bbbacac03131de573.jpeg
image1860×111 22.2 KB

Does it say $40 for your order? Thanks!

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It was supposed to be 32$ because fiverr took 8$, they always took 20%. Are you sure is 25.60 dollars? Because if is another currency this can be the problem. For example my fiverr is with euro as currency so my if i make 30$, fiverr take 6$ and i stay with 24$ but it will appear as 19.88 euros.

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Hmm, I haven’t heard of discounts within custom orders!

If you go to the orders tab and click on completed orders, how much is your order for?

Here’s where the price is located:

Does it say $40 for your order? Thanks!

Hey krheate! Yes that number says 40$ there. However when I go to my order there is this green bar that says I earned 25.60$, and I go to my earnings, it says 32$ for net income.

1423283424_Screenshot2021-02-28at13_21_29.thumb.png.1cc87e2678049acd9b4a698f74f9763c.png
Screenshot 2021-02-28 at 13.21.291666×458 51.7 KB
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It was supposed to be 32$ because fiverr took 8$, they always took 20%. Are you sure is 25.60 dollars? Because if is another currency this can be the problem. For example my fiverr is with euro as currency so my if i make 30$, fiverr take 6$ and i stay with 24$ but it will appear as 19.88 euros.

Hey sheidy! Yes in my account everything is dollars. I double checked, triple checked 😃

199183978_Screenshot2021-02-28at13_24_24.png.81bca8d137d579bb6e6a408499c04ba5.png

There is the other screenshot from my order on my previous comment.

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