I need advice about my customer has canceled the finished order(i already do it and he already pay and rated me) what should i do

[java_has_fallen]

Two day ago i send my work to customer then he pay and rated it today he cancel my order and i didnt get any money now what should i do

[mariashtelle1]

Did you contact fiverr support with all proof of delivered work?

[java_has_fallen]

I am now having active order with him i think i will wait him for answer

[java_has_fallen]

I am now having active order with him i think i will wait him for answer

He cancel after this work started

[krheate]

He cancel after this work started

I’m going to ask the same question as @mariashtelle1, did you already contact CS and let them know what happened with the proof of your delivery files?

[java_has_fallen]

I’m going to ask the same question as @mariashtelle1, did you already contact CS and let them know what happened with the proof of your delivery files?

Ok i will contact support

[java_has_fallen]

Screenshot_20210223_071721_org.mozilla.firefox1080×2340 139 KB

what i should select

[krheate]

Screenshot_20210223_071721_org.mozilla.firefox1080×2340 139 KB

what i should select

Select the “order issues” option!

[alexiasandrs]

You need to contact customer support. Sorry about the experience.