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Order canceled for the first time


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Keep in touch with the customer and ask him/her nicely for the reason(s) and if there’s anything you can do help them out.
Just be polite and show them that you care as much for the success of their project as they do like a colleague.

If they don’t respond or don’t give you any helpful information, just wish them best of luck and let them know that they can count on you for future projects.

Until then, as @barrisam said, you have to move on.

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