hidden_shadow Posted January 27, 2021 Share Posted January 27, 2021 I want to ask the my average response time previously was 8 hours ( because buyer texted at sleeping time in my country) but yesterday I received a message and I responded in half an hour and my average response time changed from 8 hours to six hours…I want to ask why??? 5 Link to comment Share on other sites More sharing options...
imagination7413 Posted January 27, 2021 Share Posted January 27, 2021 Have you read this yet?. https://www.fiverr.com/support/articles/360011451678-Everything-you-need-to-know-about-response-time--rate 2 Link to comment Share on other sites More sharing options...
hidden_shadow Posted January 27, 2021 Author Share Posted January 27, 2021 Have you read this yet?. https://www.fiverr.com/support/articles/360011451678-Everything-you-need-to-know-about-response-time--rateI read it already but I didn’t got the answer! 1 Link to comment Share on other sites More sharing options...
imagination7413 Posted January 27, 2021 Share Posted January 27, 2021 At a guess, you had something that passed out of the 60-day equation, and thus doesn’t count anymore in calculating the average. 2 Link to comment Share on other sites More sharing options...
hidden_shadow Posted January 27, 2021 Author Share Posted January 27, 2021 okay…Thankyou so much for your help!! 1 Link to comment Share on other sites More sharing options...
marinapomorac Posted January 27, 2021 Share Posted January 27, 2021 I want to ask the my average response time previously was 8 hours ( because buyer texted at sleeping time in my country) but yesterday I received a message and I responded in half an hour and my average response time changed from 8 hours to six hours…I want to ask why???because buyer texted at sleeping time in my countryThis can not affect your account if you are sleeping on the platform. If you have app running and you do not mark in the app you are sleeping only then it affects you. I reply to my clients after 12 hours or longer and number stays at 1 hour because I am not online. The timer is only valid when you are online. 1 Link to comment Share on other sites More sharing options...
zeeshannazir553 Posted January 27, 2021 Share Posted January 27, 2021 yes thats really an issue ue to time differences 2 Link to comment Share on other sites More sharing options...
marinapomorac Posted January 27, 2021 Share Posted January 27, 2021 yes thats really an issue ue to time differencesNo, it is not, really. If you are not available, you do not have problems with messages. Only if you are not available but using app to appear available you will have problems. 1 Link to comment Share on other sites More sharing options...
hidden_shadow Posted January 27, 2021 Author Share Posted January 27, 2021 because buyer texted at sleeping time in my countryThis can not affect your account if you are sleeping on the platform. If you have app running and you do not mark in the app you are sleeping only then it affects you. I reply to my clients after 12 hours or longer and number stays at 1 hour because I am not online. The timer is only valid when you are online.But I was offline and saw the message in the morning Link to comment Share on other sites More sharing options...
hidden_shadow Posted January 27, 2021 Author Share Posted January 27, 2021 yes thats really an issue ue to time differencesyes it is a major issue! I was offline and saw the email in morning and when I replied the response time changed to 8 hours and now even I replied in half an hour it is still 6! Link to comment Share on other sites More sharing options...
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