Weird Profile Bug

[rahulgraphics]

I am available to work but my Fiverr profile says I am unavailable until Dec 31 2020. Fiverr says they have removed the banner but it is still as it is appearing. My gig performance stats have gone all time low.

Link to my profile: here.

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😞

[sathi_cc]

Please change

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[rahulgraphics]

Please change

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Please change

Check the date first. It says I am unavailable until Dec 31, 2020. The date has already passed. Why Fiverr is sending me back in 2020?

2 weeks ago, I had already received the notification that my gigs have been unpaused.

[marinapomorac]

Just reply to CS ticket (not open new one) with screenshot. Plus tell them this affected your gig search status so thy need to fix that too.

[uk1000]

It’s showing that unavalable when I click on that profile link so it does seem to be a bug (or caching issue on their server?), but not when I view the profile without the “up_rollout=true” bit.

[rahulgraphics]

Just reply to CS ticket (not open new one) with screenshot. Plus tell them this affected your gig search status so thy need to fix that too.

this affected your gig search status

I had already made them aware but received a response that the banner has been removed. It’s still appearing as it is.

Latest response!!

[marinapomorac]

this affected your gig search status

I had already made them aware but received a response that the banner has been removed. It’s still appearing as it is.

Latest response!!

Then just reply again: Can you please double check it again because the banner is still there and my gigs are not visible. screenshot with date visible

[rahulgraphics]

Then just reply again: Can you please double check it again because the banner is still there and my gigs are not visible. screenshot with date visible

I don’t think it will be resolved; just like one of my ticket that I created 2 months ago was marked as solved although the issue is still as it is.

My active sales in the analytics section at present still displays “-100”. Now this banner will stick with my profile forever. 😞

active sales as neg 100 solved 2 months ago1053×69 2.19 KB

[developer_sign]

Talk to about your problem support

[rahulgraphics]

Talk to about your problem support

Sorry, I couldn’t get. What are you trying to say?

[marinapomorac]

Sorry, I couldn’t get. What are you trying to say?

Ignore or flag him, those who do not read topic replies and just post random nonsense should just be flagged.

Try to be calm and refresh ticket by responding. Send screenshots. Be persistent but polite.

Share image on their Twitter.

[digitalavinash]

I visited your profile, Unavailable notification message not showing on your profile.

[rahulgraphics]

It’s showing that unavalable when I click on that profile link so it does seem to be a bug (or caching issue on their server?), but not when I view the profile without the “up_rollout=true” bit.

It’s showing that unavalable when I click on that profile link so it does seem to be a bug (or caching issue on their server?), but not when I view the profile without the “up_rollout=true” bit.

Please read above reply.

@digitalavinash Fiverr automatically adds “up_rollout=true” after the user’s (username).

Link to my profile: here .

[marinapomorac]

It’s showing that unavalable when I click on that profile link so it does seem to be a bug (or caching issue on their server?), but not when I view the profile without the “up_rollout=true” bit.

Please read above reply.

@digitalavinash Fiverr automatically adds “up_rollout=true” after the user’s (username).

Link to my profile: here .

Yes, strange. if I click on your profile it doesnt show the warning. Only with the rollout extension

[uk1000]

It’s showing that unavalable when I click on that profile link so it does seem to be a bug (or caching issue on their server?), but not when I view the profile without the “up_rollout=true” bit.

Please read above reply.

@digitalavinash Fiverr automatically adds “up_rollout=true” after the user’s (username).

Link to my profile: here .

Fiverr automatically adds “up_rollout=true” after the user’s (username)

From what link? Are you using a PC or mobile? When I view the profile after clicking the link from above your gig in the search results it doesn’t add it when your profile is shown then. Also if I click your gig then the link to your profile from the gig page in a logged out Firefox it doesn’t add it then. If I click your profile link from the gig search results in a logged in Chrome it also doesn’t add it and it doesn’t show the “out of office” message, though it does add other things on the end of the URL.

[rahulgraphics]

Case Sent for review again!!

I hope it will be resolved soon. 🤞

[rahulgraphics]

Fiverr automatically adds “up_rollout=true” after the user’s (username)

From what link? Are you using a PC or mobile? When I view the profile after clicking the link from above your gig in the search results it doesn’t add it when your profile is shown then. Also if I click your gig then the link to your profile from the gig page in a logged out Firefox it doesn’t add it then. If I click your profile link from the gig search results in a logged in Chrome it also doesn’t add it and it doesn’t show the “out of office” message, though it does add other things on the end of the URL.

Are you using a PC

Yes, I am using PC.

it doesn’t add

When I logged-in to Fiverr via website, and I click on my profile: it display “up_rollout=true” at the end in the url.

Your profile link appears normal? I mean without that weird “up_rollout=true” ?

[uk1000]

Are you using a PC

Yes, I am using PC.

it doesn’t add

When I logged-in to Fiverr via website, and I click on my profile: it display “up_rollout=true” at the end in the url.

Your profile link appears normal? I mean without that weird “up_rollout=true” ?

Yes you’re right, when I’m logged in and click on my profile icon it adds “?up_rollout=true” to the end of the URL when it shows my profile, but when other users find your profile through the search page or through one of your gigs, surely it won’t add that to the end of your profile URL when they see it.

[rahulgraphics]

Yes you’re right, when I’m logged in and click on my profile icon it adds “?up_rollout=true” to the end of the URL when it shows my profile, but when other users find your profile through the search page or through one of your gigs, surely it won’t add that to the end of your profile URL when they see it.

but when other users find your profile through the search page or through one of your gigs, surely it won’t add that

The fact is that the banner is displayed by the Fiverr system.

Let me surprise you as well!! (see attached)

unavailable till 17 jan 2021.PNG1396×358 90.6 KB

[rahulgraphics]

It’s surely a major bug on the system and it needs to be addressed.

[uk1000]

but when other users find your profile through the search page or through one of your gigs, surely it won’t add that

The fact is that the banner is displayed by the Fiverr system.

Let me surprise you as well!! (see attached)

unavailable till 17 jan 2021.PNG1396×358 90.6 KB

It doesn’t show that to me from logged in Chrome though when I click on the profile after it adds “up_rollout=true” to it, but it does show that on my profile if I click on that specific URL with a logged out Firefox.

Though users will never see that normally as they will never be given a link to my profile with “up_rollout=true” on the end. It won’t get added through the search page or through the gig page.

But that was probably the end date of the last time I was out of office. 🙂 But it is a bug you’re right. Just not one buyers will normally see if they use the existing links from gig pages etc.

[rahulgraphics]

It doesn’t show that to me from logged in Chrome though when I click on the profile after it adds “up_rollout=true” to it, but it does show that on my profile if I click on that specific URL with a logged out Firefox.

Though users will never see that normally as they will never be given a link to my profile with “up_rollout=true” on the end. It won’t get added through the search page or through the gig page.

But that was probably the end date of the last time I was out of office. 🙂 But it is a bug you’re right. Just not one buyers will normally see if they use the existing links from gig pages etc.

@marinapomorac You are lucky. You don’t have such a bug on your profile even if “up_rollout=true” is added. 👏

[uk1000]

I am available to work but my Fiverr profile says I am unavailable until Dec 31 2020. Fiverr says they have removed the banner but it is still as it is appearing. My gig performance stats have gone all time low.

Link to my profile: here.

weird bug1347×596 163 KB

😞

My gig performance stats have gone all time low.

I’m not sure whether the bug will be affecting stats though. I still found one of your gigs though the search engine. Going out of office might have affected stats - ie. the gigs will get removed as soon as you’re out of office and might take a while to increase in rank once you’re back. I think people have suggested not going out of office because it can have a bad effect on rank even once you’re available again.

[rahulgraphics]

@vickiespencer Sorry to tag you here!! Is it the same bug that we are discussing about?

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[marinapomorac]

My gig performance stats have gone all time low.

I’m not sure whether the bug will be affecting stats though. I still found one of your gigs though the search engine. Going out of office might have affected stats - ie. the gigs will get removed as soon as you’re out of office and might take a while to increase in rank once you’re back. I think people have suggested not going out of office because it can have a bad effect on rank even once you’re available again.

It is a bug 100%. I just randomly used some sellers and added up_rollout=true after their name and ooo appeared.

But not to me.

It is only for sellers that used ooo.