ndesign32 Posted January 5, 2021 Share Posted January 5, 2021 Hi there, I hope you are all safe from covid 19.Today I checked the spam folder in my inbox using the filter option. Unfortunately, I have one message in it, received 9 days ago from a client. The message was “Hello”I unmarked it and replied. After this, my response time flies from 1 hour to 61 hours. 😭Screenshot_2021-01-05-19-33-54-52_5858a19279ddd3b9634277a5bf37e3bf11080×900 160 KBI suggest you, never reply like me. May this tip help in the future.You can read my first article here:How I got my first order in 24hrs "my secret strategy 14 Link to comment Share on other sites More sharing options...
gunawanguan Posted January 6, 2021 Share Posted January 6, 2021 If you didn’t reply it, your response rate will be decrease.You should keep reply it even it make your response time decrease. 5 Link to comment Share on other sites More sharing options...
socialhonor Posted January 6, 2021 Share Posted January 6, 2021 You should create some quick responses for situations like that - and respond as soon as you see the message. Just say something friendly – that encourages the buyer to leave you a more detailed message. Something like:“Hi there! Thanks for connecting. If there is anything specific you would like to know about my gig, feel free to ask.Take care!”Done! You have left a response - and now the ball is in their court. If they DON’T get back to you, that’s okay - because you have already responded, so your response rate won’t be affected negatively. 12 Link to comment Share on other sites More sharing options...
shraus_to Posted January 6, 2021 Share Posted January 6, 2021 Don’t worry. As soon as quick response anyone on fiverr then it will be good. 6 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 6, 2021 Author Share Posted January 6, 2021 If you didn’t reply it, your response rate will be decrease.You should keep reply it even it make your response time decrease.Sure. Before replying my response time was 1 hour but decrease after reply. 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 6, 2021 Author Share Posted January 6, 2021 Don’t worry. As soon as quick response anyone on fiverr then it will be good.Thanks for encouraging! 4 Link to comment Share on other sites More sharing options...
smashradio Posted January 6, 2021 Share Posted January 6, 2021 Actually, you could contact customer support about this. They should be able to verify that your actual response time isn’t 60+ hours, and that you unmarked a message without knowing this would happen, just to see if it was spam or not. They might be able to reset your response time. Since the message was already marked as spam by the system, it might be a way around this by contacting support 🙂 9 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 6, 2021 Author Share Posted January 6, 2021 Actually, you could contact customer support about this. They should be able to verify that your actual response time isn’t 60+ hours, and that you unmarked a message without knowing this would happen, just to see if it was spam or not. They might be able to reset your response time. Since the message was already marked as spam by the system, it might be a way around this by contacting support 🙂They should be able to verify that your actual response time isn’t 60+ hours, and that you unmarked a message without knowing this would happen, just to see if it was spam or not.Hmm, you are right. Thanks 😍 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 6, 2021 Author Share Posted January 6, 2021 You should create some quick responses for situations like that - and respond as soon as you see the message. Just say something friendly – that encourages the buyer to leave you a more detailed message. Something like:“Hi there! Thanks for connecting. If there is anything specific you would like to know about my gig, feel free to ask.Take care!”Done! You have left a response - and now the ball is in their court. If they DON’T get back to you, that’s okay - because you have already responded, so your response rate won’t be affected negatively.“Hi there! Thanks for connecting. If there is anything specific you would like to know about my gig, feel free to ask.Take care!”Thank you so much for your words ❤️ 5 Link to comment Share on other sites More sharing options...
monon33 Posted January 6, 2021 Share Posted January 6, 2021 Just took a SS and Contact Customer Support and Explain them about your problem and wait for there response.I think they give you a Solution.Thank You 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 9, 2021 Author Share Posted January 9, 2021 Just took a SS and Contact Customer Support and Explain them about your problem and wait for there response.I think they give you a Solution.Thank YouThanks for your kinds words. 4 Link to comment Share on other sites More sharing options...
tonychima360 Posted January 9, 2021 Share Posted January 9, 2021 Damn! Sorry about that. Thanks for sharing to warn us 5 Link to comment Share on other sites More sharing options...
natore7 Posted January 10, 2021 Share Posted January 10, 2021 ha ha ha bad luck brother 😆 5 Link to comment Share on other sites More sharing options...
barrelofmonkeys Posted January 11, 2021 Share Posted January 11, 2021 oof. That is rough. I’m sorry! 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 11, 2021 Author Share Posted January 11, 2021 oof. That is rough. I’m sorry!Thanks alright, @barrelofmonkeys 4 Link to comment Share on other sites More sharing options...
seosea312 Posted January 11, 2021 Share Posted January 11, 2021 Dear friend @ndesign32Thanks for sharing TIPSHappy earning! 5 Link to comment Share on other sites More sharing options...
mehedi_shawon Posted January 11, 2021 Share Posted January 11, 2021 This is sad for you.check everyday your spam box. It will be a good lesson for new comers. 5 Link to comment Share on other sites More sharing options...
craxyprints Posted January 11, 2021 Share Posted January 11, 2021 yes I also experienced that when I was new but I contacted to the customer care and they guided me very well and properly about why it happens and resolve the issue promptly . So if you haven’t contacted them ,then it is suggested to let them know about this issue ASAP. 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 11, 2021 Author Share Posted January 11, 2021 This is sad for you.check everyday your spam box. It will be a good lesson for new comers.Now a days I’m working same way as you said. @mehedi_shawon 5 Link to comment Share on other sites More sharing options...
shibiyas Posted January 11, 2021 Share Posted January 11, 2021 Most of the new sellers not checking spam folder. Even I had the same problem in starting. 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 11, 2021 Author Share Posted January 11, 2021 yes I also experienced that when I was new but I contacted to the customer care and they guided me very well and properly about why it happens and resolve the issue promptly . So if you haven’t contacted them ,then it is suggested to let them know about this issue ASAP.@craxyprints I contacted CS, they treat my well and share a link where it is mentioned that " replying to spam after 24 hours effect your response time and rate" but my response time gradually go to 1 hours after replying to numbers of new messages in 4 daysAnyhow thanks for your suggestion. 5 Link to comment Share on other sites More sharing options...
ndesign32 Posted January 11, 2021 Author Share Posted January 11, 2021 Most of the new sellers not checking spam folder. Even I had the same problem in starting.@shibiyas Now I check spam 2 to 3 time daily. 5 Link to comment Share on other sites More sharing options...
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