lytemedia Posted January 3, 2021 Share Posted January 3, 2021 Is it right to get a warning for not replying to a buyer. I always stay up to date with the TOS but I dont really see why one can get a warning for not responding to a client during an order over a period of time.Can anyone show under which section this applies?Many thanks 2 Link to comment Share on other sites More sharing options...
marinapomorac Posted January 3, 2021 Share Posted January 3, 2021 Is it right to get a warning for not replying to a buyer. I always stay up to date with the TOS but I dont really see why one can get a warning for not responding to a client during an order over a period of time.Can anyone show under which section this applies?Many thanksget a warning for not responding to a client during an orderYou did not get a warning, just a remainder. And we all ignore those. Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 get a warning for not responding to a client during an orderYou did not get a warning, just a remainder. And we all ignore those.I know what I got marinapomorac. Was working on the order, delivered several times after a never ending stream of changes and requests, got sick of the client and stop responding. Next thing TOS warning Link to comment Share on other sites More sharing options...
marinapomorac Posted January 3, 2021 Share Posted January 3, 2021 I know what I got marinapomorac. Was working on the order, delivered several times after a never ending stream of changes and requests, got sick of the client and stop responding. Next thing TOS warningIn that case you know that we need more information, screenshot, something, what is warning about, what does it say? Link to comment Share on other sites More sharing options...
Alex.M Posted January 3, 2021 Share Posted January 3, 2021 I know what I got marinapomorac. Was working on the order, delivered several times after a never ending stream of changes and requests, got sick of the client and stop responding. Next thing TOS warningI know what I got. You are talking to someone with 15k orders completedSorry to be a bit off topic but from 15k complete orders I think that you should have more than 1200 reviews… I might be wrong but it’s just an opinion… You have your account from July 2019…got sick of the client and stop responding. Next thing TOS warningPerhaps they complained that you are not answering anymore… I would be upset too if my seller was ignoring me… 2 Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 I know what I got. You are talking to someone with 15k orders completedSorry to be a bit off topic but from 15k complete orders I think that you should have more than 1200 reviews… I might be wrong but it’s just an opinion… You have your account from July 2019…got sick of the client and stop responding. Next thing TOS warningPerhaps they complained that you are not answering anymore… I would be upset too if my seller was ignoring me…I have been on fiverr way longer than this. Lost my account last year and started a new one. Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 I know what I got. You are talking to someone with 15k orders completedSorry to be a bit off topic but from 15k complete orders I think that you should have more than 1200 reviews… I might be wrong but it’s just an opinion… You have your account from July 2019…got sick of the client and stop responding. Next thing TOS warningPerhaps they complained that you are not answering anymore… I would be upset too if my seller was ignoring me…Its not about being upset, its about the rules. Is it part of the TOS Link to comment Share on other sites More sharing options...
Alex.M Posted January 3, 2021 Share Posted January 3, 2021 Its not about being upset, its about the rules. Is it part of the TOSit’a also about common sense… if a buyer has questions or if he requests something even outside the scope of the order… a seller should communicate and explain the situation … ignoring a buyer is not a solution even if he is not following the terms of your gig… nothing good can come from this , especially if the buyer reports you because he’s upset that you’re not responding . That’s only my opinion … Another way to solve this is to contact support if you don’t want to communicate with the buyer for…whatever reason you have. 1 Link to comment Share on other sites More sharing options...
uk1000 Posted January 3, 2021 Share Posted January 3, 2021 I don’t think there’s a specific rule. It says “Communication on Fiverr should be friendly, constructive, and professional.”. Maybe they think lack of communication isn’t being professional. You could ask CS what specific rule from the TOS it broke though. Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 it’a also about common sense… if a buyer has questions or if he requests something even outside the scope of the order… a seller should communicate and explain the situation … ignoring a buyer is not a solution even if he is not following the terms of your gig… nothing good can come from this , especially if the buyer reports you because he’s upset that you’re not responding . That’s only my opinion … Another way to solve this is to contact support if you don’t want to communicate with the buyer for…whatever reason you have.Please kindly stay on topic. I didnt ask you to tell me if not responding to a client was wrong or right asking if its part of the TOS or not. Link to comment Share on other sites More sharing options...
enunciator Posted January 3, 2021 Share Posted January 3, 2021 Why is a seller with so much experience on the platform even offering any service with unlimited revisions? Did that particular client also purchase your premium package with that feature? Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 I don’t think there’s a specific rule. It says “Communication on Fiverr should be friendly, constructive, and professional.”. Maybe they think lack of communication isn’t being professional. You could ask CS what specific rule from the TOS it broke though.Well said thanks man Link to comment Share on other sites More sharing options...
Alex.M Posted January 3, 2021 Share Posted January 3, 2021 Please kindly stay on topic. I didnt ask you to tell me if not responding to a client was wrong or right asking if its part of the TOS or not.Alright,good luck then . Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 Why is a seller with so much experience on the platform even offering any service with unlimited revisions? Did that particular client also purchase your premium package with that feature?I have been considering this unlimited thing. I provide quality work, so modifications rarely surpass 5. The modifications usually requested are mostly changes in sentences. Most buyers find it had to provide a decent copy. Has anyone else noticed that users can still request mods even when they are out of requests? Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 Why is a seller with so much experience on the platform even offering any service with unlimited revisions? Did that particular client also purchase your premium package with that feature?Also the buyer can choose to cancel when he cant make mods anymore. Not afraid of unlimited revisions, but the buyer should be smart enough not to abuse it Link to comment Share on other sites More sharing options...
enunciator Posted January 3, 2021 Share Posted January 3, 2021 I have been considering this unlimited thing. I provide quality work, so modifications rarely surpass 5. The modifications usually requested are mostly changes in sentences. Most buyers find it had to provide a decent copy. Has anyone else noticed that users can still request mods even when they are out of requests?Revision requests are completely unrestricted. Even if offering no revisions whatsoever, that does not stop buyer’s from submitting revision requests. However, that does not mean all buyer revision requests are valid and must be acted upon.The main reason to clearly define and limit revisions is to cover your own back and to have a line in the sand that, if pushed into, you request further payment for further work, and also to have defined gig expectations in case the buyer tries to cancel the order. 1 Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 Revision requests are completely unrestricted. Even if offering no revisions whatsoever, that does not stop buyer’s from submitting revision requests. However, that does not mean all buyer revision requests are valid and must be acted upon.The main reason to clearly define and limit revisions is to cover your own back and to have a line in the sand that, if pushed into, you request further payment for further work, and also to have defined gig expectations in case the buyer tries to cancel the order.Buyers are hard as nuts these days. Sometimes you just have to agree or they threaten you with cancelling the order. Buyers know that this affect the sellers stats and use this a weapon to force sellers to do more than they bargained for.But thats beside the point. Link to comment Share on other sites More sharing options...
enunciator Posted January 3, 2021 Share Posted January 3, 2021 Buyers are hard as nuts these days. Sometimes you just have to agree or they threaten you with cancelling the order. Buyers know that this affect the sellers stats and use this a weapon to force sellers to do more than they bargained for.But thats beside the point.Predatory buyers are indeed a reality.In such cases, the options range from toiling away for free in a bleak attempt to appease the client, agree to cancelling the order and taking an algorithm and completion stat hit, or stand up to them and say you’ve delivered what the gig promised and play revision tennis with them in an attempt to get your payment, but almost assuredly getting a 1 star review… 2 Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 Predatory buyers are indeed a reality.In such cases, the options range from toiling away for free in a bleak attempt to appease the client, agree to cancelling the order and taking an algorithm and completion stat hit, or stand up to them and say you’ve delivered what the gig promised and play revision tennis with them in an attempt to get your payment, but almost assuredly getting a 1 star review…play revision tennisThis cracked me up. lolI always let the client know when the get a toe out of line, if its not asking too much I will just do it, rather than cause a scene, but I will definitely let them know its not right. Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 Lets get back on track here people?Is not replying to a client officially a TOS or not? Link to comment Share on other sites More sharing options...
enunciator Posted January 3, 2021 Share Posted January 3, 2021 play revision tennisThis cracked me up. lolI always let the client know when the get a toe out of line, if its not asking too much I will just do it, rather than cause a scene, but I will definitely let them know its not right.Revision tennis is a real sport on Fiverr! I’ve read of sellers with nightmare buyers bouncing an order between “submitted” and “revision requested” for days, weeks, even months until one side gives up.As for your original question, I think uk1000 is the closest with the actual answer, in that not responding may fall under the catch-all “professional” umbrella. 1 Link to comment Share on other sites More sharing options...
lytemedia Posted January 3, 2021 Author Share Posted January 3, 2021 I don’t think there’s a specific rule. It says “Communication on Fiverr should be friendly, constructive, and professional.”. Maybe they think lack of communication isn’t being professional. You could ask CS what specific rule from the TOS it broke though.I think I will ask themMight have to fight this 1 Link to comment Share on other sites More sharing options...
looseink Posted January 4, 2021 Share Posted January 4, 2021 I smell fish.I just do. 2 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted January 4, 2021 Share Posted January 4, 2021 Also the buyer can choose to cancel when he cant make mods anymore. Not afraid of unlimited revisions, but the buyer should be smart enough not to abuse itNot afraid of unlimited revisions, but the buyer should be smart enough not to abuse itIf you offer unlimited revisions and you blocked your client then CS probably saw it as you not providing your service as described and that’s why you got a warning. 1 Link to comment Share on other sites More sharing options...
lytemedia Posted January 4, 2021 Author Share Posted January 4, 2021 Not afraid of unlimited revisions, but the buyer should be smart enough not to abuse itIf you offer unlimited revisions and you blocked your client then CS probably saw it as you not providing your service as described and that’s why you got a warning.Didnt block the userJust stopped replying Link to comment Share on other sites More sharing options...
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