lucasf47 Posted January 3, 2021 Share Posted January 3, 2021 Hello, first time answering here.I’m trying to reply to my buyer but this message keeps popping. I’m not sure if it’s a bug or some problem with my account or how to solve but need to answer to my buyers. 16 Link to comment Share on other sites More sharing options...
alamjahidul Posted January 3, 2021 Share Posted January 3, 2021 can you give a screenshot if possible? 10 Link to comment Share on other sites More sharing options...
lucasf47 Posted January 3, 2021 Author Share Posted January 3, 2021 can you give a screenshot if possible?Sure, here it is. Fiverr Bug711×497 36.6 KBThe image shows the message I’m trying to send (tried to write other stuff too and none of it is sending) and the “bug”. 9 Link to comment Share on other sites More sharing options...
alamjahidul Posted January 3, 2021 Share Posted January 3, 2021 I think it’s kind of bug. i am not facing anything like that from my end. however you can contact with support@fiverr.com regarding this issue. 7 Link to comment Share on other sites More sharing options...
lucasf47 Posted January 3, 2021 Author Share Posted January 3, 2021 Hello, first time answering here.I’m trying to reply to my buyer but this message keeps popping. I’m not sure if it’s a bug or some problem with my account or how to solve but need to answer to my buyers.I’m trying to reply to my buyer but this message keeps popping. I’m not sure if it’s a bug or some problem with my account or how to solve but need to answer to my buyers.Just contacted them. Thank You. 7 Link to comment Share on other sites More sharing options...
criskrit Posted April 10, 2021 Share Posted April 10, 2021 Had the exact same issue on the website. My workaround was to message through the mobile app. Not ideal but it did the job. 7 Link to comment Share on other sites More sharing options...
khairulsijan Posted April 11, 2021 Share Posted April 11, 2021 Hi,I had this problem before. Then I just changed my broadband line to my Phone Data.And it’s fixed.After 1-2 hour later my broadband line also fixed.Thanks 8 Link to comment Share on other sites More sharing options...
anniejenkinson Posted April 11, 2021 Share Posted April 11, 2021 Sure, here it is. Fiverr Bug711×497 36.6 KBThe image shows the message I’m trying to send (tried to write other stuff too and none of it is sending) and the “bug”.This is usually a problem caused by a weak internet connection, or if you spent too long writing a reply and your connection drops out (or is in the process of dropping out).Copy and save your message body that you have written so far in response, and refresh the page. Then paste, complete your message, and resend.Annie 7 Link to comment Share on other sites More sharing options...
freeseus Posted July 20, 2021 Share Posted July 20, 2021 (edited) I am unable to send a message. I get the same error as listed above. I installed the mobile app and tried to send a message, and it did not give me the error, but my message does not get sent there either. On both desktop (Chrome or Firefox) and on mobile, it will try to send the message. But on desktop, I will see that notification saying it wasn't sent. After sending a message either on mobile or desktop, if I reload, the message will be gone. Logging out and logging back in does not resolve this problem. It has now been this way for 2 days. Please help. Edited July 20, 2021 by freeseus 9 Link to comment Share on other sites More sharing options...
freeseus Posted July 20, 2021 Share Posted July 20, 2021 Update... this is very weird... I can not send to a specific Fiverr person! I tried sending a message to a different person and it worked fine. What in the world???? 9 Link to comment Share on other sites More sharing options...
omrikoresh Posted August 1, 2021 Share Posted August 1, 2021 Hi, same issue with everyone. Fiverr guys... you need to fix this, this is a major bug. 8 Link to comment Share on other sites More sharing options...
omnyinvestments Posted August 11, 2021 Share Posted August 11, 2021 On 7/20/2021 at 9:10 AM, freeseus said: I am unable to send a message. I get the same error as listed above. I installed the mobile app and tried to send a message, and it did not give me the error, but my message does not get sent there either. On both desktop (Chrome or Firefox) and on mobile, it will try to send the message. But on desktop, I will see that notification saying it wasn't sent. After sending a message either on mobile or desktop, if I reload, the message will be gone. Logging out and logging back in does not resolve this problem. It has now been this way for 2 days. Please help. I'm having this exact same problem on Windows.. can't contact this one person keep getting the error unable to send your message for 16 hours straight.. so I recently read here use the mobile app The message showed as sent.. 12 hours later when I recheck the message he's not posted and has not been sent I tried again for hours on the mobile app also it shows a message sent when I close the app and reopen the messages in not sent in not posted what kind of bug could this be and on Google it clearly goes back to 2019, with dozens of reports no solution This is crazy. 8 Link to comment Share on other sites More sharing options...
designs_taskbar Posted August 12, 2021 Share Posted August 12, 2021 You will get best solutions from Fiverr CS 5 Link to comment Share on other sites More sharing options...
sk_moni Posted August 12, 2021 Share Posted August 12, 2021 In some cases, if the client or you shared your contact informations on fiverr then fiverr blocked the conversion and take a review. Also sometime people do spam messages and then their id got banned. In that cases there id got banned and you cannot reply on that conversation. Last one is the internet problem. Check your connection properly. 6 Link to comment Share on other sites More sharing options...
gattewell Posted August 12, 2021 Share Posted August 12, 2021 I have the same problem ! Imposible to send messages ! 7 Link to comment Share on other sites More sharing options...
maddy4work Posted August 13, 2021 Share Posted August 13, 2021 Same problem..not able to send msgs to a specific buyer through inbox. However, communication is alright on the order page. It has been 3 days and the problem still persist. Tried everything as recommended by CS, but still it's the same thing. Did anybody find a solution to it? Then please help. 6 Link to comment Share on other sites More sharing options...
maddy4work Posted August 13, 2021 Share Posted August 13, 2021 On 7/20/2021 at 6:45 PM, freeseus said: Update... this is very weird... I can not send to a specific Fiverr person! I tried sending a message to a different person and it worked fine. What in the world???? Was your problem resolved? Any ideas how to fix this? 5 Link to comment Share on other sites More sharing options...
shal_r Posted August 24, 2021 Share Posted August 24, 2021 hello to anyone who is getting this stupid message - Apparently it also occurs when users are away. 5 Link to comment Share on other sites More sharing options...
krislyrics Posted September 16, 2021 Share Posted September 16, 2021 So, what if we didn't answer their first inquiry? Does the response time go into infinity? Because I'm having the clock icon for days now without the ability to reply. 4 Link to comment Share on other sites More sharing options...
jayce1991 Posted September 24, 2021 Share Posted September 24, 2021 no such thing as too long or first or etc 3 Link to comment Share on other sites More sharing options...
mightypejes Posted November 3, 2021 Share Posted November 3, 2021 I face this problem too! and nothing i can do for this and it will affect my inbox respon time. so sadly I just block the clients so the message dissapare and it said blocking user will not affect respon rate. this happen very often with me, maybe around 5-6 user i can't reply them since my whole carrer in Fiverr 3 Link to comment Share on other sites More sharing options...
krislyrics Posted November 7, 2021 Share Posted November 7, 2021 Mine respose dropped to 89% because of it now, and I'll probably lose my Level two seller status. It's literally the only user I didn't answer to, because I couldn't. All because he sent me a message and then put on the Unavailable status. 3 Link to comment Share on other sites More sharing options...
uk1000 Posted November 7, 2021 Share Posted November 7, 2021 (edited) On 9/16/2021 at 6:48 PM, krislyrics said: So, what if we didn't answer their first inquiry? Does the response time go into infinity? If you don't respond at all to message it probably only affects the response rate not the response time. 5 minutes ago, krislyrics said: All because he sent me a message and then put on the Unavailable status. If it's affected your response rate because the user went to unavailable you could try contacting customer support. It seems like something it shouldn't do (eg. a bug). Maybe they could run a fix for your stats and they could also ask the developers to fix that. Edited November 7, 2021 by uk1000 3 Link to comment Share on other sites More sharing options...
vitapictura Posted November 24, 2021 Share Posted November 24, 2021 I have the same issue - "Unable to send your message" popping up on both mobile view and web. Is there a way to reach the person? His status at the moment is "unavailable" - does it have to do something with this? 2 Link to comment Share on other sites More sharing options...
tannikhan Posted November 25, 2021 Share Posted November 25, 2021 I think it’s kind of bug... 2 Link to comment Share on other sites More sharing options...
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