megalodonpr Posted March 25, 2014 Share Posted March 25, 2014 During last three days all my orders are cancelled by fiverr customer support. Most of them were even delivered and now I’ll not receive my revenues for them. Support doesn’t answer my requests. Does somebody know what the probem is?Admin Note: Please do not post general questions in the Tips categories. Specific questions that apply to everyone go well in Fiverr FAQ, questions that apply to your own situation go best in Stories or Conversations, and questions regarding feedback on your gigs go best in Rate My Gig. Your post has been moved. Link to comment Share on other sites More sharing options...
ryangillam Posted March 25, 2014 Share Posted March 25, 2014 Were these orders from different people or the same people? It is likely somebody initiated PayPal chargebacks against you.Customer support take a day or so to respond when you are a level 1 seller. Link to comment Share on other sites More sharing options...
megalodonpr Posted March 25, 2014 Author Share Posted March 25, 2014 from different people. Link to comment Share on other sites More sharing options...
anacristina89 Posted March 25, 2014 Share Posted March 25, 2014 It happened to me too. This is what Fiverr Customer Suport said to me :Hello,The transactions referred to were cancelled due to alerts from our security department. Alerts can result from a chargeback of the payment by the buyer, an alert from our payment vendor, or an alert from other users within our network of suspicious buyer activity. In such cases we may be required to cancel a transaction or put it on hold for your own protection (for example - stolen credit card, other fraud activities…). This is part of the service we provide to maintain a safe environment for our users. We appreciate your understanding.Regards,Susan Link to comment Share on other sites More sharing options...
ryangillam Posted March 25, 2014 Share Posted March 25, 2014 anacristina89 said: But I know...it would be nice if they-Customer Suport- could cancel BEFORE we deliver our work, not AFTER we deliver and waist our time for nothing. It is because the buyer does a charge back after they get their work :) That is something out of Fiverr's control. Link to comment Share on other sites More sharing options...
mwasj209 Posted September 14, 2014 Share Posted September 14, 2014 I thinks fiverr should introduce a better dispute resolution since crooks are constantly exploiting the order cancellation loophole. Currently it is possible for a buyer to purchase from you , then raise a paypal dispute and they receive their money back. I have lost over $700 and its time that fiverr thought otherwise. Blocking the buyers account does not serve any purpose since they can create another account and carryout the scam Link to comment Share on other sites More sharing options...
Alex.M Posted September 14, 2014 Share Posted September 14, 2014 It seems like everything is out of fiverr’s control… lately Link to comment Share on other sites More sharing options...
Guest beccadex Posted September 15, 2014 Share Posted September 15, 2014 I have had this happen to me before, luckily it was only 5$ but still, that person got off scott free and i looked like a jack *** complaining about it. protect your sellers, without them you dont have a site. Link to comment Share on other sites More sharing options...
chaduk Posted October 11, 2014 Share Posted October 11, 2014 This just happend to me, i delivered the goods and they even left me positive feed back i look today and it was canceled by customer support. Not happy about this! Link to comment Share on other sites More sharing options...
heronimus Posted October 11, 2014 Share Posted October 11, 2014 The solution is with paypal. They shouldn’t make it possible to do a chargeback if you order something from fiverr. I think a company like fiverr that processes millions of transactions with fiverr could arrange something with the paypal guys to solve this issue. Link to comment Share on other sites More sharing options...
Guest alex_angelo Posted October 12, 2014 Share Posted October 12, 2014 Its happen to me 😦 But I don’t know why…I didn’t do anything against fiverr rules…don’t know the Reason… :(( Link to comment Share on other sites More sharing options...
mwasj209 Posted November 14, 2014 Share Posted November 14, 2014 PayPal charge back. has been around and fivver team seems not to be worried at all since they don’t incur any loss. Until they will start incurring some loss am sure they will act sooner that later. I think Fiverr should provide 100% compensation for any Paypal charge back, they are too in business and they should participate in taking both profits and loss. That is at all there is nothing that can be done about the paypal charge back issue. Link to comment Share on other sites More sharing options...
ikramul_hasan Posted December 3, 2014 Share Posted December 3, 2014 I lost $5 . very bad…very very bad. Whats wrong with fiverr team .What are they doing without taking our incomes 20% Link to comment Share on other sites More sharing options...
wyntrestorme Posted December 3, 2014 Share Posted December 3, 2014 Yes I had this same problem on my other account. No support from Fiverr at all. I used to think they were great but now I just feel scammed. I fulfilled almost 10 orders and they were all cancelled by Fiverr. They were all different people!!!This was their reply:"Our system has brought to our attention irregular purchasing activity originating from your electronic location. After further review, we’ve permanently disabled your account for violations of our Terms of Service. All feedback reviews given to a seller must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Any purchases arranged from services outside of Fiverr to enhance seller’s ratings or to abuse the Fiverr platform using fraudulent purchases will result in a permanent suspension of the seller’s account."Completely ludicrous and I replied twice but no answer! It doesn’t make any sense. All the people that bought, as far as I knew, were legitimate, some of them people I know. I wasn’t charging extra or anything, people were paying through fiverr and getting their order through Fiverr so I dont understand.The fraud here is them!! I ordered a gig too for myself for $15 and now I can’t access it…but of course Fiverr has taken the money 😦 Link to comment Share on other sites More sharing options...
reverendspam Posted January 25, 2015 Share Posted January 25, 2015 Interesting conversation.I am a consumer and just ordered a gig. I link my paypal account directly to my local bank’s credit card. I have been hacked before and refuse to go through the paypal bureacracy of trying to get money back I never spent. Therefore my bank monitors whatever goes through paypal.My bank called me within 5 minutes after a fiverr purchase stating that irregular activity was coming from a site called fiverr in $5 increments and asked if I authorized this. Of course I said yes, but it makes me wonder if banks are not notifying customers and just chargeback the monies without the customers knowledge. It is apparent that fiverr is flagged with some banks (like mine) and tripping alerts. If customers are not notified or do not respond to alerts then orders will be charged back automatically by the banks. I have had this happened with other online payments.I opted to be notified of “irregular” charges to my bank accounts, because of past hacks. Many people do not do this and the banks will just handle it on their own if they suspect foul play.I am beginning to think this is more an issue with the fiverr payment gateway and not neccesarrily consumers being crooks. I am not saying there are not crooks, just giving the benefit of the doubt that some folks may not realize that their bank never paid.I am thankful for all the artists here 🙂Joe Link to comment Share on other sites More sharing options...
sunshy1 Posted January 25, 2015 Share Posted January 25, 2015 Fiverr is popular , they should have a direct payment system now , why do they need paypal ? they can ask the buyers to register there debit or credit cards directly to fiverr.com itself . Link to comment Share on other sites More sharing options...
graphics_pro360 Posted January 25, 2015 Share Posted January 25, 2015 Reply to @reverendspam: Thanks for this observation. 🙂 Link to comment Share on other sites More sharing options...
graphics_pro360 Posted January 25, 2015 Share Posted January 25, 2015 Reply to @sunshy1: I believe they are only interested in taking the 20%… But if only the real CS come around the forum at least twice a week to see whats happening to the community. it would have been best! Link to comment Share on other sites More sharing options...
sahadov Posted February 3, 2015 Share Posted February 3, 2015 The same was with me. I delivered order and now it’s just cancelled. It’s first time for facing with this problem. I’m upset ( And the profile of customer doesn’t exist any more. It’s ufair ((((((( Fiver should protect their sellers! Link to comment Share on other sites More sharing options...
imockup Posted February 3, 2015 Share Posted February 3, 2015 I’ve had three different people now. One of them had ordered over $150 of gigs from me over the past 2 weeks. I register domain names so I’ve actually forked out money for these domain names, so not have I lost revenue, it’s actually costed me money. And this guy (collinbroke) has the domains I paid for. In total i’ve lost about $200 in cancelled gigs in about 1 month.Why should I sell on Fiverr???What action is Fiverr doing to prevent this. Fiverr should be protecting sellers, without us they have no business.I’ve contacted support everytime, but they tell me theres nothing I can do. The payments were disputed by the buyer.They are quick to point out that they don’t get paid if I don’t get paid, but they aren’t the ones who are out of pocket, I am! Link to comment Share on other sites More sharing options...
Guest redashu Posted October 12, 2015 Share Posted October 12, 2015 Hello All,The same thing was happened with my friend at last night. Now he is not able to login to account and fiverr team deactivate the account. Is there any chance that my friend get back his account and he already submitted the support request to fiverr team and no reply from fiverr team ( approx 12 hours gone )Fiverr mail which he got on mail:-Unfortunately, based on your recent activity, it seems that your account no longer meets the minimal requirements for the Level One status. Therefore, we have removed the Level One badge from your account, along with the features that came with it.There is nothing we would like more than to see you succeed on Fiverr, and truly hope that you’ll get back in the game soon. For more information, please contact our customer support team here: http://support.fiverr.com.Best of luck,The Fiverr TeamAny suggestion for my friend to get activate account again. Please help him , he is worried about money .Thanks Link to comment Share on other sites More sharing options...
misscrystal Posted October 12, 2015 Share Posted October 12, 2015 Fiverr loses out too when there is a chargeback. They don’t get their 20%. Link to comment Share on other sites More sharing options...
Guest redashu Posted October 13, 2015 Share Posted October 13, 2015 Hi @misscrystal but fiverr can cut off commission from my account. They disable my account and my whole money and time go to dark zone… Link to comment Share on other sites More sharing options...
Guest redashu Posted October 13, 2015 Share Posted October 13, 2015 Hi @misscrystal but fiverr can cut off commission from my friend account. They disable my friend account and my friend whole money and time go to dark zone… Link to comment Share on other sites More sharing options...
Guest resume_help Posted October 13, 2015 Share Posted October 13, 2015 I agree with you. All time and hardwork go to dark Link to comment Share on other sites More sharing options...
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