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Are Metrics working for you?


thomas_60

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Hello.
I have been working on Fiverr for several months now and I have some issues. At the beginning of this journey, everything was working fine but now I have problems.

Just before my level One Promotion, my response rate dropped to 87% for no reason at all, so I missed my promotion. And now my response rate is at 67% for no reason at all since I haven’t had new clients or new messages, only clients I’m used to working with ( and of course I replied to them).
Also, my response rate is of 10 hours now, and I can’t find any reason for it to be so high.
Moreover, I haven’t had any new clients as I said.

Could you tell me if your metrics are not functioning properly as well?
Thanks

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Guest humanissocial

Hello.

I have been working on Fiverr for several months now and I have some issues. At the beginning of this journey, everything was working fine but now I have problems.

Just before my level One Promotion, my response rate dropped to 87% for no reason at all, so I missed my promotion. And now my response rate is at 67% for no reason at all since I haven’t had new clients or new messages, only clients I’m used to working with ( and of course I replied to them).

Also, my response rate is of 10 hours now, and I can’t find any reason for it to be so high.

Moreover, I haven’t had any new clients as I said.

Could you tell me if your metrics are not functioning properly as well?

Thanks

dropped to 87% for no reason at all

Your rating doesn’t change just because you aren’t working.

It is a fraction created by dividing the number of orders in total by he number of orders that fit the criteria 60 days from when you checked the rating.

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Hello.

I have been working on Fiverr for several months now and I have some issues. At the beginning of this journey, everything was working fine but now I have problems.

Just before my level One Promotion, my response rate dropped to 87% for no reason at all, so I missed my promotion. And now my response rate is at 67% for no reason at all since I haven’t had new clients or new messages, only clients I’m used to working with ( and of course I replied to them).

Also, my response rate is of 10 hours now, and I can’t find any reason for it to be so high.

Moreover, I haven’t had any new clients as I said.

Could you tell me if your metrics are not functioning properly as well?

Thanks

And now my response rate is at 67% for no reason at all since I haven’t had new clients or new messages,

It depends on the messages you received and the percentage you responded to in the last 60 days - if you responded to them within 24 hours. If messages you responded to fast enough (within 24 hours) go out of the 60 day window, leaving a higher % of those you didn’t respond to (or didn’t respond to within 24 hours), the response rate will decrease.

If you check the last 60 days worth of messages and are sure the figure shown is incorrect you could contact support and so they could check it/fix it if it’s incorrect. You could attach/show proof that it’s incorrect if it is - maybe showing each message received in the last 60 days and the time taken to respond to it.

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hey thanks for the answers.

my response rate decreased from 67 % to 50% eventhough I did not get a single message during this period, is it fair to say that fiverr is not working anymore ?

I can’t find your account!

fiverr.com/thomas_60 is redirecting me to my profile!!

I can’t find you in the search as well, do you face any other problems?

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I contacted the support and I go a fast reply, really satisfied.
The support explained me that sometimes you may get spammer that send you messages, those messages got deleted automatically by fiverr but then as you have not reply to them, your response rate thus decreases. Mine is back at 100%

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