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Delivery Rate is down


iamlucky8
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Hi all!

just looking for support from my Fiverr buddies. I am upset with how unfair the delivery rate calculation.

I had 100% on time delivery. One of my orders was delayed because the client wasn’t responding to me more than 2 days… After this order my rate went to 83%. Next day I delivered 2 orders on time and my rate increased only to 88%. So how come 1 late delivery takes 17% down, but 2 on time deliveries makes only 5% up?

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It might need a kind of visual explanation how this metrics is calculated and all the rest is pure math.

See example

Delivery_on_Time_Example.thumb.png.bc4e0c0e717f8aaf230c98b4c00bce50.png
Delivery_on_Time_Example4370×1602 509 KB

There are 60 rows showing well known 60 days period.

There are columns where T means today, T+1 means tomorrow, T+2 day after tomorrow etc.

The numbers inside the matrix show the orders.
1 means 1 order completed on time, 0 means 1 order not completed on time…
Delivery on Time (%) is calculated as sum of 60 rows / divided by count of the orders of 60 rows.

As time changes the Delivery on Time metrics changes.

In this example I would be at 67% today, in 3 days i would be at 71% because I would deliver new order on time, on day T+11 I would be at 83% because one order that was not delivered on time has gone from calculation (resp. from 60 days period) etc…

It would be a big surprise on day T+52 because of drop to 67% but even bigger surprise on day T+53 when I would be at 100% again. Huray! (P.S. many users would likely consider it as a bug or something, saying something is wrong, I do not understand,… but we know that it works exactly how it is supposed to work 😉)

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This happened to me too, but in the response time category. I didn’t respond to a buyer and it went from 100% to 88. Every time i reply a new buyer, it moves back up by 1% (sometimes it doesn’t move at all). I seriously don’t know this is calculated, and why one error would result in 12% decrement.

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It might need a kind of visual explanation how this metrics is calculated and all the rest is pure math.

See example

There are 60 rows showing well known 60 days period.

There are columns where T means today, T+1 means tomorrow, T+2 day after tomorrow etc.

The numbers inside the matrix show the orders.

1 means 1 order completed on time, 0 means 1 order not completed on time…

Delivery on Time (%) is calculated as sum of 60 rows / divided by count of the orders of 60 rows.

As time changes the Delivery on Time metrics changes.

In this example I would be at 67% today, in 3 days i would be at 71% because I would deliver new order on time, on day T+11 I would be at 83% because one order that was not delivered on time has gone from calculation (resp. from 60 days period) etc…

It would be a big surprise on day T+52 because of drop to 67% but even bigger surprise on day T+53 when I would be at 100% again. Huray! (P.S. many users would likely consider it as a bug or something, saying something is wrong, I do not understand,… but we know that it works exactly how it is supposed to work 😉

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  • 9 months later...
  • 8 months later...
On 11/22/2020 at 10:52 PM, iamlucky8 said:

Hi all!

just looking for support from my Fiverr buddies. I am upset with how unfair the delivery rate calculation.

I had 100% on time delivery. One of my orders was delayed because the client wasn’t responding to me more than 2 days… After this order my rate went to 83%. Next day I delivered 2 orders on time and my rate increased only to 88%. So how come 1 late delivery takes 17% down, but 2 on time deliveries makes only 5% up?

Divide the delivered order by total no of orders in last 60 days and multiply by 100 (no of on-time deliveries in 60 days/total no of orders in 60 days x 100). Here is an example:  if i completed 20 orders in last 60 days and 17 were on time, then my delivery time will be (17/20x100 = 85%.). Now in another example, if your on-time deliveries are 16, your delivery rate will become (16/20x100 = 80%)........See the sharp decrease? Hope it helps. 

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On 9/10/2021 at 11:58 AM, finance_azhar said:

Is there any specific short formula for calculating on-time delivery rate ? Thank you

 

Divide the delivered order by total no of orders in last 60 days and multiply by 100 (no of on-time deliveries in 60 days/total no of orders in 60 days x 100). Here is an example:  if i completed 20 orders in last 60 days and 17 were on time, then my delivery time will be (17/20x100 = 85%.). Now in another example, if your on-time deliveries are 16, your delivery rate will become (16/20x100 = 80%)........See the sharp decrease? Hope it helps. 

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On 11/23/2020 at 12:45 AM, barrisam said:

This happened to me too, but in the response time category. I didn’t respond to a buyer and it went from 100% to 88. Every time i reply a new buyer, it moves back up by 1% (sometimes it doesn’t move at all). I seriously don’t know this is calculated, and why one error would result in 12% decrement.

Divide the delivered order by total no of orders in last 60 days and multiply by 100 (no of on-time deliveries in 60 days/total no of orders in 60 days x 100). Here is an example:  if i completed 20 orders in last 60 days and 17 were on time, then my delivery time will be (17/20x100 = 85%.). Now in another example, if your on-time deliveries are 16, your delivery rate will become (16/20x100 = 80%)........See the sharp decrease? Hope it helps. 

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  • 2 weeks later...
On 6/9/2022 at 8:07 PM, talhashaheen said:

Divide the delivered order by total no of orders in last 60 days and multiply by 100 (no of on-time deliveries in 60 days/total no of orders in 60 days x 100). Here is an example:  if i completed 20 orders in last 60 days and 17 were on time, then my delivery time will be (17/20x100 = 85%.). Now in another example, if your on-time deliveries are 16, your delivery rate will become (16/20x100 = 80%)........See the sharp decrease? Hope it helps. 

How about if all the orders within the last 60 days were on time? Because all of mine were

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