creeper20 Posted October 2, 2020 Share Posted October 2, 2020 I just signed up for Fiverr because I want to start doing art for money and I was working on my first gig post. I began the W-9 form update thing and I filled out my information like where i live and my name and stuff but it doesn’t let me continue. I keep clicking the “next” button to get to the tax forms questions but it doesn’t do anything. Now I can’t even post a gig. any help? 14 Link to comment Share on other sites More sharing options...
nelan1234 Posted October 6, 2020 Share Posted October 6, 2020 Hey All,New to Fiverr here. Trying to publish my first gig and I get to the last step which requires me to fill out the W9 as I am a US Citizen, that’s fine. I fill it out and get the confirmation (seven times I might add) that I completed it and am good to go. However, I am not able to publish, it keeps only giving the option to update my W9 which keeps telling me I’m good to go. #WhatIsGoingOn 34 6 2 Link to comment Share on other sites More sharing options...
nelan1234 Posted October 6, 2020 Share Posted October 6, 2020 On 10/6/2020 at 1:11 PM, wpmdyeasin said: Please Create New Gig. and start your journey. I hope solved your all problem Thanks for share problem Please try perfectly Thank you for your response, however, I just tried that and it did not fix the issue. I'm not sure what you mean by "try perfectly". 18 3 1 2 2 Link to comment Share on other sites More sharing options...
wordssell Posted October 6, 2020 Share Posted October 6, 2020 I’m not sure what you mean by “try perfectly”.Hi Nelan1234, I had this issue over the weekend when I signed up Sat night. I reached out to Support and was told they knew about the issue and it wasn’t until yesterday morning at 9am the problem was resolved and I received notification that my W-9 was validated and I was good to go.Contact Customer Support and fill out a ticket. They may not even know it’s not working again. But, they did know there was a problem over the weekend and it took a day and a half before it was resolved. Good luck. 19 7 Link to comment Share on other sites More sharing options...
nelan1234 Posted October 6, 2020 Share Posted October 6, 2020 Hi Nelan1234, I had this issue over the weekend when I signed up Sat night. I reached out to Support and was told they knew about the issue and it wasn’t until yesterday morning at 9am the problem was resolved and I received notification that my W-9 was validated and I was good to go.Contact Customer Support and fill out a ticket. They may not even know it’s not working again. But, they did know there was a problem over the weekend and it took a day and a half before it was resolved. Good luck.I’ll go try that. Thanks! 13 2 2 Link to comment Share on other sites More sharing options...
wordssell Posted October 6, 2020 Share Posted October 6, 2020 I’ll go try that. Thanks!They were fairly responsive. Keep your eyes on your notifications too. You will receive one once it’s working again.Good luck. 16 5 Link to comment Share on other sites More sharing options...
nelan1234 Posted October 6, 2020 Share Posted October 6, 2020 They were fairly responsive. Keep your eyes on your notifications too. You will receive one once it’s working again.Good luck.For anyone reading this thread, I eventually got an additional email also telling me that my W9 was confirmed but this time it said that it was reviewed and approved by Tax Authorities, so if you’re having this same issue just give it a few hours. 29 5 Link to comment Share on other sites More sharing options...
kbar3563 Posted October 15, 2020 Share Posted October 15, 2020 I had that happen and I just spammed the next button. Then it loaded more of the w-9 form so I filled that out. Still wouldn’t let me click next so a few next button spams later, the option to type in my SSN(which was underneath the bottom of the Fiverr page). Then it let me click next. It said everything was completed but now when I try to publish it, I get sent back to redo my W-9, even though I’ve gotten the confirmation that it is done. Thankfully I don’t have to refill it out but I can’t publish my gigs. 9 Link to comment Share on other sites More sharing options...
victoriaanns93 Posted October 15, 2020 Share Posted October 15, 2020 I had filled out my W-9 as well, and it keeps saying that I still need to. Did I miss a deadline, or…? My gigs are still paused. 5 Link to comment Share on other sites More sharing options...
amirakotzeart Posted October 16, 2020 Share Posted October 16, 2020 I am also having this problem. I can’t get past the 1.Address page in the W9 form because the Next button is not a link. It is just a button that does nothing. Did fiverr take the link off or mess something up in the code? It’s pretty frustrating. I’ve tried 4 times already and it is still not fixed. 6 Link to comment Share on other sites More sharing options...
justinmontione Posted October 31, 2020 Share Posted October 31, 2020 I’m having the same issue and can’t publish a gig. Really annoying.“Next” button seems to be a link that does nothing. 4 Link to comment Share on other sites More sharing options...
mrzachlee Posted November 8, 2020 Share Posted November 8, 2020 I am also having this problem. I can’t get past the 1.Address page in the W9 form because the Next button is not a link. It is just a button that does nothing. Did fiverr take the link off or mess something up in the code? It’s pretty frustrating. I’ve tried 4 times already and it is still not fixed.Same. I cannot get it to work. Did you find a work around? 4 Link to comment Share on other sites More sharing options...
benmcdaniel587 Posted November 18, 2020 Share Posted November 18, 2020 It was happening for me as well. Idk your guys situation, but what fixed it for me was switching browsers. I was originally using Firefox on a mac, which didn’t work. But Safari on the mac did. Hope this helps!-WooptyDo 4 Link to comment Share on other sites More sharing options...
realbellawrites Posted November 18, 2020 Share Posted November 18, 2020 I had this problem too, and switching browsers didn’t help me. I fixed the problem by selecting the “outside the US” option, then publishing my gig. Later, you can go back to your profile settings and update your tax information so that you’re not breaking any laws. 6 Link to comment Share on other sites More sharing options...
fahad_taimur Posted November 25, 2020 Share Posted November 25, 2020 Same issue here and I cannot see a way to way to contact customer service about this either. 3 Link to comment Share on other sites More sharing options...
chris7ford Posted November 30, 2020 Share Posted November 30, 2020 Yeah this is still broken. I’m trying to post a gig and even though my w9 is updated, I cannot publish. It is failing in firefox and safari on a mac. Can’t believe they would just let this sit broken 13 3 Link to comment Share on other sites More sharing options...
writinghermit Posted January 27, 2021 Share Posted January 27, 2021 I am having the same exact issue with publishing my gig. “Publish” button is grayed out and it’s stuck on the W9 page. I’ve sent a message to support. I’ll let y’all know if I find a solution. On 1/27/2021 at 12:54 PM, nelan1234 said: I’m not sure what you mean by “try perfectly”. Try perfectly. Lol. Did it work? 19 3 Link to comment Share on other sites More sharing options...
rstar37 Posted February 1, 2021 Share Posted February 1, 2021 This is happening to me too. Any solutions? Do we just have to wait and try later? what is the dealio? Thanks! 15 4 Link to comment Share on other sites More sharing options...
joeleonardojr Posted February 11, 2021 Share Posted February 11, 2021 Currently having this exact problem. I tried perfectly and everything! Going to wait a few hours and try again. 17 4 Link to comment Share on other sites More sharing options...
donnovan86 Posted February 12, 2021 Share Posted February 12, 2021 Currently having this exact problem. I tried perfectly and everything! Going to wait a few hours and try again.Did you try other browser or maybe cleared the cache from your current browser? 13 2 3 Link to comment Share on other sites More sharing options...
genuineguidance Posted February 12, 2021 Share Posted February 12, 2021 Reading this entire thread, the answer to the “dilemma” of not being able to publish your Gig due to some bug in Fiverr’s system when it comes to submitting your W9 is getting in touch with Customer Service - that is the only thing in this thread that has worked for someone having this issue.Submitting “perfectly” is nonsense - not sure what that poster is even talking about and I bet he doesn’t either!If you have this issue, create a ticket with Customer Service so they can look at your account and fix this for you already!GG 13 4 2 Link to comment Share on other sites More sharing options...
morgana89 Posted February 22, 2021 Share Posted February 22, 2021 Why is this still happening? I’ve been trying for days. 13 2 3 Link to comment Share on other sites More sharing options...
merkintilism Posted February 23, 2021 Share Posted February 23, 2021 Confirming I had the problem too. I was using Safari on Mac. Switched to Chrome and it submitted. Apparently after submitting the form, it verifies the address. That box would not populate on Safari. 2 Link to comment Share on other sites More sharing options...
aschultz671 Posted March 18, 2021 Share Posted March 18, 2021 Dang they’re still having this problem, huh? How else did I find this thread if I wasn’t having issues. 13 2 3 Link to comment Share on other sites More sharing options...
lexiorange123 Posted April 4, 2021 Share Posted April 4, 2021 Fill out your info without using Autocomplete. The Next button seems to work only when I did this. 2 Link to comment Share on other sites More sharing options...
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