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Didn't get email from payoneer after fund withdran


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I have withdrawn fund from fiverr to bank account after successfully withdrawal of money I received mail from payoneer and i have been asked for additional verification although I have provided all the documents included, ID card, address and others, now it has been over 3 days I didn’t get any response from payooner. I am confuse that, why i didn’t get any response back from payoneer. please let me know what can i do next?

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