How much will my score decrease if I cancel a client order?

[annhope]

I had a customer that is not satisfied with my service and I want to cancel his order because I don’t want him to affect my reviews, but I want to know how much will my score be affected by that? can someone tell me, please?

[madhu2]

Since 90% is required, if there is a cancellation for every 10 orders, there is 90%. And the last 60 days are calculated.

[annhope]

you mean that if i am a level one seller it will be deleted?

[imagination7413]

Have you already offered to make changes to the buyer if they have revisions, or to sell them extra revisions? Canceling to avoid a review is considered review manipulation and is against the ToS, which is a part of why the cancellation score exists.

[annhope]

Have you already offered to make changes to the buyer if they have revisions, or to sell them extra revisions? Canceling to avoid a review is considered review manipulation and is against the ToS, which is a part of why the cancellation score exists.

Ok. I understand.

No. He does not want to.