Buyer canceled the order without providing the information

[samia_snigdha]

A buyer knocked me and she showed a sample when I said that I would do like that then she said to me to send her custom offer. I did. Then I wanted the basic information from her but she didn’t provide me those even also she said that she had no information, so she canceled the order. Without accepting the cancel, I went to Fiverr Support and explained my issue and showed all the screenshots. My order was automatically canceled today and my completion rate is decreased. Fiverr support didn’t help me. 😢

[surajrenuka]

So did you start work ? or completed ?
why did you send her custom offer when you didn’t know what she wanted?

About order, she may have raised charge back so you were not asked to accept or decline cancellation !
May be fiverr support can help you restore your order completion rate in this case…